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Great experience, all you need at just one click.
What do you like best about the product?
Easy to use, very quick and manageable, you can find everything you need.
What do you dislike about the product?
The app gets stuck sometimes when you are in the middle of a call.
What problems is the product solving and how is that benefiting you?
We can keep track of the agent's activities with Talkdesk. we don't need to have multiple apps to do so.
Easy to use yet a robust customer support tool!
What do you like best about the product?
Integration capabilities with external CRM tools like Salesforce which we use for our customer support
What do you dislike about the product?
It would be great if the product has the ability to edit call notes for a previous call.
What problems is the product solving and how is that benefiting you?
Helping our customers successful in tracking/managing their assets with timely support
Talkdesk recommendation
What do you like best about the product?
I like the fact that talk desk is user friendly and does not usually have many technical issues. You can also monitor team members and give reports on their productivity.
What do you dislike about the product?
One dislike of using talk desk is the fact that in order to check the amount of time a Team member is on a particular status they have to be signed in on both talkdesk and callbar.
What problems is the product solving and how is that benefiting you?
one problem I have been solving with talkdesk is trying to identify a way in which I can see the overall progress of all team members in a graph format, not just a worded report.
Recommendations to others considering the product:
I recommend using talkdesk
Talkdesk
What do you like best about the product?
Ease of use and all voicemails in one place
What do you dislike about the product?
Interface is boring and the system seems to be running on old software
What problems is the product solving and how is that benefiting you?
Keeping all messages organized and enabling our CS/Sales teams to receive calls/messages from the queue more effectively
Love Talkdesk desktop and app versions are both great!
What do you like best about the product?
I love that talkdesk saves our calls and are available to listen to for other staff members. It is a great tool to have new hires listen to our calls to get a feel for the types of calls they will eventually be answering.
What do you dislike about the product?
One thing I do not like is to be able to merge in another one of my team members to a call if I am on a call and need help (using the mobile version). I would also like to be able to listen to voicemails on the mobile app.
What problems is the product solving and how is that benefiting you?
We have a loaner tray software that hospitals use and we use talkdesk as our support line for users to call for help with using our software and troubleshooting issues with hospital users and their IT department. The benefit is keeping our personal numbers secure.
Sometimes throws issues and kicks you out the session and transferring issues as well.
What do you like best about the product?
Is easy to use and to follow. I like the caller id and copy option as well.
What do you dislike about the product?
From time to time kicks me out the session and takes few times to get back in.
What problems is the product solving and how is that benefiting you?
Communications between team members is better.
Recommendations to others considering the product:
Fix that thing that kicks you out and takes few times to log back in.
TalkDesk Review
What do you like best about the product?
Can do 3-way calling. Transfer through many departments. Stores voicemails & records all customer calls. Reports on various metrics like service level, abandon rate, average wait & handle time.
For training, you can listen live to other agents' calls. You can also provide live feedback on live calls without being heard by a customer.
For training, you can listen live to other agents' calls. You can also provide live feedback on live calls without being heard by a customer.
What do you dislike about the product?
Not user-friendly on the back end. Very complex & very difficult to track data, create ring groups & assignments.
Very costly & you get charged many separate fees. Billing unclear.
Very costly & you get charged many separate fees. Billing unclear.
What problems is the product solving and how is that benefiting you?
Call connectivity issues / dropped call. Needed several customer support meetings to get to the bottom of the issue.
Recommendations to others considering the product:
Might work best for a small operation.
Talkdesk as a Friend
What do you like best about the product?
The supervisor access is amazing. We could secretly monitor any call without the Agent being aware of it
The call disposition feature helps us to tagged the status/type of the call
The call disposition feature helps us to tagged the status/type of the call
What do you dislike about the product?
Few calls links don't get added on ticketing tools
What problems is the product solving and how is that benefiting you?
NA
something I use for work
What do you like best about the product?
being able to quickly access customer phone numbers and call logs. The real-time reporting and dashboard is very useful. Call bar is great for the most part and i particularly like being able to click on a phone number to call it
What do you dislike about the product?
customization of reports could be a bit more flexible, I need a daily report for the month on agent talk times and I cant do it for the whole team, I have to do it per individual.
What problems is the product solving and how is that benefiting you?
day to day calls, call reporting, record keeping and monitoring. I havent ever used another call program before so I am unsure the benefits over other examples, but it makes the day to day work flow possible.
Effective Product Offerings & EnthusiasticTeam Support
What do you like best about the product?
The one-on-one team support provided. The Talkdesk team is always available whether for site support or review of our Coordinating Center's needs. Was worried recently with the recent change in agent assignment to our account but it has been smooth with our current and future needs clearly communicated. There is also an understanding that our purpose does not utilize all Talkdesk to offer and our agents understand this keeping the focus on our goals.
What do you dislike about the product?
Really do not have anything to report; the product provided meets our needs and happy with the support seen from the Talkdesk team.
What problems is the product solving and how is that benefiting you?
Gapping documentation needs experienced during Covid.
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