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TalkDesk For The Win
What do you like best about the product?
The thing I like most about the TalkDesk platform is how easy it is to just pick up and use.
What do you dislike about the product?
The one thing I wish TalkDesk would integrate would be some generic templates for flows. Like a basic one for member support or sales as an example.
What problems is the product solving and how is that benefiting you?
We're using TalkDesk to help our customers get to talk to the right team in as few steps / transfers / hold times as possible.
Recommendations to others considering the product:
If you're looking for a easy-to-use, all in one solution to your company's phone needs, TalkDesk should certainly be on your radar. Their FAQ / Knowledge Base is easily one of the best I've experienced wen learning the system and onboarding my team.
Smooth rollout with room for growth
What do you like best about the product?
The simplicity of the studio components makes layout and planning simple. Changes are also simple. Likewise, the live reporting features are fantastic and make real-time monitoring easy. We have become dependent of the live dashboards.
What do you dislike about the product?
There is a need to grow how the studio flows operate with transferring. When transferring calls from one queue to another, the transfer logic is limited and bypasses the logic setup in the flow. If the ability to transfer callers to a point in the flow via a shortcut existed (rather than the required direct to queue transferring), life would become much simpler for our agents.
What problems is the product solving and how is that benefiting you?
Updating our previously out-of-date contact center management software. The benefits we see are in the flexibility and management of the tool. It is so simple to manage that application owners do not require an intense technical background to manage. This frees up our engineers to stay out of application management.
Great for businesses small or large!
What do you like best about the product?
I like the fact that i can use it on everything from my chromebook to my PC, my call phone to my tablet, no matter where I'm at or what I'm doing I have the ability to answer a call if needed.
What do you dislike about the product?
Sometimes the app does have stability issues when dealing specifically the callbar add-on, seems to happen if 2 people in your organization happen to hit the answer button at the same time, one person answers, the others seems to hang on like it's still ringing.
What problems is the product solving and how is that benefiting you?
Any time I come up with a need, there seems to be a solution. Everything from texting capability to calls on the go. Saves having to have other programs or services to encompass one need.
Recommendations to others considering the product:
See what services you need, and I'm sure they have some sort of solution.
One of the best options for a functional, hosted call center. Good integrations with Salesforce.
What do you like best about the product?
Customer support during onboarding was outstanding. Patient help.
What do you dislike about the product?
Outages. I don't care if it was an AWS problem, it is perceived as a talkdesk problem and talkdesk is hard to get a hold of when there is a serious outage.
What problems is the product solving and how is that benefiting you?
call center agents from across the country all have the same agent experience.
Talkdesk Review
What do you like best about the product?
Comparing it to the previous call system we used, Talkdesk is more user-friendly. Besides the better user-experience, it also allows managers to get a good overview, as well as in the shift, as after shifts like end of month reports.
What do you dislike about the product?
Not directly a point to dislike about Talkdesk but the switch from our current telephony system to Talkdesk was quite different as there are so many options to choose from. Also I would not know how to request changes if we had no point of contact. Besides that there is not much I would remember right now which could be disliked.
What problems is the product solving and how is that benefiting you?
Trackability and vision over the calls are for sure the biggest benefits for me personally. Also we use it to reach a higher reachability and to eliminate lost calls we had with our old system.
Recommendations to others considering the product:
Create a Dashboard you can work with to keep track of important KPI's. Click through every tiny bit of system to understand it with its full potential.
Best tool ever
What do you like best about the product?
simple interface, plus staple function; the updated version you even could edit the customized panel with whatever purpose you want.
What do you dislike about the product?
the connection may be disturbed sometimes, and there is no notice for the disconnection, you need to manually review it.
What problems is the product solving and how is that benefiting you?
I use TD to answer my customers' inbound calls and call back sometimes to follow up on an ongoing case.
Works well for Work
What do you like best about the product?
I use Talk Desk for my remote position working for CM Group. This software has solid integration with other applications and I definitely use the widget alot without issues
What do you dislike about the product?
In a few instances, I do need to refresh my browser to get the integration to work (most usually with Sales Force). However, this relies on 3 different products working in tandem, so I can't blame it on one thing...
What problems is the product solving and how is that benefiting you?
I use TalkDesk as a remote support specialist and see the benefit of things like the customization of the dashboard to suit your preferences and information you wish to keep track of.
Cutting edge technology with ease of use and immense adaptability!
What do you like best about the product?
Real-time and historical reporting capabilities.
What do you dislike about the product?
There is nothing I dislike about the Talk Desk platform
What problems is the product solving and how is that benefiting you?
Talk Desk has helped solve workload distribution problems and workforce management engagement
Good tool, with all needed complimentary tools attached
What do you like best about the product?
The simple way of working, easy admin setup and nice tool which are included in the software such as speech to text
What do you dislike about the product?
No real ticket management work can be done in talkdesk
What problems is the product solving and how is that benefiting you?
Call center calls, Quality Monitoring and WFM tooling
Recommendations to others considering the product:
Make sure you know what's all possible and use everything as a total package
Easier and scalable
What do you like best about the product?
Implement Talkdesk is easier than others platforms. Studio is really good and provide a lot of functionalities.
What do you dislike about the product?
Integrations is tricky and a blackbox if you are a little out of the line is imposible to do something custom.
What problems is the product solving and how is that benefiting you?
Regional scale was solved eith Talkdesk. It's so simple to buy a phone number and be ready to work in every country!
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