Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,487 reviews
from
External reviews are not included in the AWS star rating for the product.
Best UI and easy to manager interface
What do you like best about the product?
Talkdesk has a clean user interface, making it easy for employees to use it without any effort. The call quality is very good. It has options for blind and warm transfer.
What do you dislike about the product?
There are a few bugs while the chrome extension click to call will not work. The chrome extension click to call will not initiate the call immediately. Instead, it asks to open the Talkdesk call bar to make outgoing calls.
What problems is the product solving and how is that benefiting you?
The problems related to technical network issues and other IoT devices. Benifits of this software is clean UI which makes easily understand in one go for users. The user experience is awesome!
Talk Desk Review
What do you like best about the product?
Talk Desk is extremely reliable. I like that I get all my calls without any interruptions.
What do you dislike about the product?
I dislike that I am unable to copy and paste numbers in the keypad.
What problems is the product solving and how is that benefiting you?
The benefits are that I am able to separate my personal calls from my business calls.
Wonderful Experience
What do you like best about the product?
Talkdesk has an amazing support team for any technical difficulties and they were super helpful with the initial set up for all users.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
What do you dislike about the product?
Really hard to find something to dislike. I would really like to have an option to change the size of the callbar window. It is one size and I can only minimize it or put it in the background.
What problems is the product solving and how is that benefiting you?
Talkdesk has really helped us communicate more efficiently with our customers. The program is up to date and with customers being able to input their info in before a call, we have their account opened and ready to assist.
Recommendations to others considering the product:
I would highly recommend implementing Talkdesk
Employee Using Talk Desk Daily!
What do you like best about the product?
Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
What do you dislike about the product?
So far of using TD there has not been anything I "Dislike" other than sometimes there might be a bit of a lag or the program will freeze, But! With a simple restart, it is back perfect!
What problems is the product solving and how is that benefiting you?
Being able to successfully assist our customers with a VERY reliable phone system transfers are such a large part of providing our Customers with GREAT Customer Service made possible by Talk Desk! :)
Recommendations to others considering the product:
Simple use!
The quality of the program is perfect!
The best I have had the pleasure of using!
The quality of the program is perfect!
The best I have had the pleasure of using!
From an IT point of view, this tool is easy to work with.
What do you like best about the product?
Our users don't report any bugs or issues around this. Easy to manage, and the UI is friendly.
What do you dislike about the product?
For the administration side, there is no way to export the users.
What problems is the product solving and how is that benefiting you?
Easy to call other countries, with an acceptable price. Mainly used for our Sales team.
Happy with Talkdesk
What do you like best about the product?
I like the UX of their application, and how we have the option to update IVRs and dashboards on the fly
What do you dislike about the product?
The team that set us up was great, but after that the customer experience is lacking. We have to reach out multiple times to get something resolved. Also, if you agents are international (outside of the US), the connection is not great.
What problems is the product solving and how is that benefiting you?
We moved from a standard VOIP provider to Talkdesk, we love the call center software they provide. It allows our managers in the CE department to do their jobs better, and more easily.
Talk Desk is fast and efficient.
What do you like best about the product?
Omnichannel and the phone system is very helpful.
What do you dislike about the product?
That There is no call logging feature on the calls.
What problems is the product solving and how is that benefiting you?
Live chats, incoming and outgoing calls.
A step up
What do you like best about the product?
With Talkdesk we can view our customer's information before answering the call. It is most useful to have a customer's account already opened and ready to assist them.
Having Talkdesk opened on my web browser (chrome) also makes accessing information fast!
Having Talkdesk opened on my web browser (chrome) also makes accessing information fast!
What do you dislike about the product?
No major dislikes, although I would prefer to be able to contact colleagues by extension rather than the built in phonebook
I would also like to be able to enlarge or minimize the callbar window - it is currently at one size
I would also like to be able to enlarge or minimize the callbar window - it is currently at one size
What problems is the product solving and how is that benefiting you?
Talkdesk has solved our communication issues with our customers. If before we were doing ok, now we are doing even better. Everything is located in one system and Talkdesk provides get technical support for any software issues.
Talkdesk Just Eat review
What do you like best about the product?
Very easy system to navigate. Pre-built reports are also very useful. Dashboards can be personalized for your own view and own data preferences rather than having a pre-built dashboard with info you may not necessarily need. When viewing agents real time there is an option to click into the agents name to then gain dashboards for agent performance this is very useful rather than having to run reports for each agent
What do you dislike about the product?
The "live agents list " widget within the dashboard could be improved. When using filters agents can only be included in one team at a time. This makes it difficult for my job as a real time analyst as I have numerous different sites that I monitor. If I want to create a filter for each site, this is not possible as I would then be taking the agents out of each of the Team Managers' views they have created to view their own specific team. I also feel like the call listening function could be improved as you can only search for calls using two filters and this can then make searching for a call time consuming
What problems is the product solving and how is that benefiting you?
Talk Desk is a vital tool for my day to day job in order to manage performance across the call center. It provides data on call volumes, call queues, call wait times but can also drill down to agent performance and allows this to be highlighted to how this is impacting overall contact centre performance
Recommendations to others considering the product:
N/A
A great tool for a real time analyst
What do you like best about the product?
The ease of use by creating custom dashboards. Great customization overall with the ability to share already created dashboard. Reports are also easy to pull and share.
What do you dislike about the product?
Need more reports that are more structured. The ones that are already there could use so rework. Also, more various reports could be implemented that would give more choice.
What problems is the product solving and how is that benefiting you?
I solve real time analytics based problems like finding out what was the average ACW for the centre. I'm able to share these with operations that provide great insight into performance.
showing 831 - 840