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Handy but buggy
What do you like best about the product?
Many features and the ability to use a mobile app , desktop app or in browser makes it accessible to staff!
What do you dislike about the product?
The software can be buggy, and it isn't easy to set up. Transferring phone calls can be cryptic.
What problems is the product solving and how is that benefiting you?
It's great to know who is calling and be able to access their account with more ease when there is an email attached to the account.
Game-Changing Calling System
What do you like best about the product?
Our institution adopted Talkdesk in 2019 to replace the software that wasn't meeting our calling needs. It paired perfectly with our CRM, was very intuitive, and extremely easy to learn how to use. The feature which allows us to disposition a lead immediately following a call is a favorite amongst our admissions counselors. The ability to generate detailed reports is by far what stands out the most for our directors; they can be used as a training/production tracking tool for our staff.
What do you dislike about the product?
As a certified TargetX (Salesforce) Power User for my institution, I was asked to pilot the software prior to launching it across all of our campuses across the country. From initial training on the product to present day, we have yet to find any flaws in the product. If anything, we are still learning about its potential to streamline our admissions recruitment processes .
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us to solve a major lingering issue: speed to lead. Our national communication center has decreased the amount of time it takes to connect with a prospective student simply because of Talkdesk's flawless nature.
Recommendations to others considering the product:
Voicemail drop feature...learn it, use it, love the time you save with it!
Solid System
What do you like best about the product?
TD is easy to use, easy to troubleshoot and seems to have minimal issues. TD has plenty of numbers to choose from/buy, allows the ability to click to call, and provides a nice callbar app that is easy to use when conducting outbound activities.
What do you dislike about the product?
I wish non Admins had access to run reports so sales reps could check their own metrics. In addition to that, I wish TD issued "new" phone numbers to reduce the risk of #'s showing up as spam since the numbers are recycled.
What problems is the product solving and how is that benefiting you?
TD helps my team produce a high volume of outbound calls. It also helps them use a # that is specific to the region they are calling (helps within connection rate).
Excellent
What do you like best about the product?
Ability to use remotely. Also ability to transfer calls between various remote workers.
What do you dislike about the product?
Some connectivity issues arise. Must be hardwired into internet instead of wifi for best outcomes.
What problems is the product solving and how is that benefiting you?
Increased productivity of remote workers. Being able to listen to recorded calls has increased training capabilites.
User friendly
What do you like best about the product?
What I like best is how user friendly and easy it is to learn to use. I like how straight forward it is to use.
What do you dislike about the product?
What I dislike at this moment is that you are not able to listen to voicemails on google chrome. I have to log in on fire fox for the voicemails to play for us.
What problems is the product solving and how is that benefiting you?
At this time I'm not solving any issues with talkdesk.
Great VOIP solution
What do you like best about the product?
Talkdesk is easy to use, with a friendly UI that basically guides you through all the actions that you need to perform.
I use it basically to do call and reports
I use it basically to do call and reports
What do you dislike about the product?
As an Admin I miss the option to extract our user through the Agents tab
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
What problems is the product solving and how is that benefiting you?
With the need to do call to different locations/countries, Talkdesk helps us a lot with this.
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Great look and Great flow!
What do you like best about the product?
I like the look of TalkDesk. It's aesthetically pleasing and easy to use. I love all of the reporting options available for the admin dashboard. I can break down each user's daily numbers easily.
What do you dislike about the product?
I understand this is an online product, but we have a large group of people, and it seems that connectivity is inconsistent due to the instability of each user's wifi.
What problems is the product solving and how is that benefiting you?
We have solved many challenges and have been able to find resolutions for our users. We have given them ease of operation when transferring and when calling internally.
Recommendations to others considering the product:
Nice look and easy to use. The reporting is very robust.
Splendid Experience
What do you like best about the product?
Agent reports and activity reports, and there are many other reports
What do you dislike about the product?
Nothing much to dislike; in reporting tab, if more options would be great
What problems is the product solving and how is that benefiting you?
We can monitor pretty much all agents are available and non-available, you can change agents' statuses, and you can log out the agents if they are left logged in, I must say from my experience this is one of the great tools I've ever used it.
Recommendations to others considering the product:
it's a great tool for monitoring agents adherence and activities
Descriptive and effortless
What do you like best about the product?
1. The detailing in the reports as a manager.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
What do you dislike about the product?
1. Sometimes with the huge load on the server the connectivity drops a little bit.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
What problems is the product solving and how is that benefiting you?
We are in a B2C sales company and it is helping us getting closures over the call and is definitely a huge value add to the company financially, as all the executives are from India and dialing across the world.
Talkdesk Support
What do you like best about the product?
The ease of use system, very flexible in terms of configuration and great support.
What do you dislike about the product?
Nothing, i want some alerts on the call bar, that shows the calls in the queue or if someone has started the chat.
What problems is the product solving and how is that benefiting you?
Client services, low cost, and more organized
Recommendations to others considering the product:
Its my first experiance with talkdesk or any VOIP setup as an administrator , i am setsified with the system's functionality and its support.
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