Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,487 reviews
from
External reviews are not included in the AWS star rating for the product.
Very easy, I can find and generate my reports quick
What do you like best about the product?
graphics and data is easy to find it and friendly
Connection agents
Connection agents
What do you dislike about the product?
we just have warm o blind transfer, no conference
What problems is the product solving and how is that benefiting you?
Organization, and find the correct strategy with the reports
Recommendations to others considering the product:
Keep it up!!
Great Experience.
What do you like best about the product?
When I have spoken with Talkdesk about improvements that they could make like report sharing and better reporting in Salesforce I have seen these updates come through very quickly. It's nice to feel like my voice matters when it comes to product development.
What do you dislike about the product?
The reporting could be more intuitive sometimes it is hard to extract or calculate the data that I am looking for without using external resources. It would be nice also to have improved features like groups of ringgroups to make reporting easier.
What problems is the product solving and how is that benefiting you?
Talk to us is a great CTI tool we are able to get comprehensive data and utilize the features of the Salesforce integration to give us a holistic view of our customer.
Recommendations to others considering the product:
Take the time to look at all of the features that you need if you are looking for comprehensive dialing and a Salesforce integration Talkdesk is a good solution.
Talkdesk team's support is excellent
What do you like best about the product?
The overall GUI is clean and simple, it's very easy to keep an eye on team performance and statuses over the course of the day. The Talkdesk team is very responsive to support requests, they ask helpful questions and provide great insight!
What do you dislike about the product?
The reporting section is pretty unintuitive and confusing, it has a steep learning curve and inexplicable limitations (can't filter live dashboards on the fly, in edit-mode it filters only by ring group instead of specific agents). If these issues get solved/improved this would be the perfect phone service.
What problems is the product solving and how is that benefiting you?
Increasing our omni-channel contact center by leveraging smart phone software like Talkdesk to allow us to better serve our clients in real-time, while getting excellent data and insights about our clients' needs and our agents' skills.
Nice calling tool
What do you like best about the product?
it is easy to use and copy-paste works for calling numbers also quick start and works well
What do you dislike about the product?
none it is very easy to use and set up good product for calling teams
What problems is the product solving and how is that benefiting you?
tagging on the account and capturing logs
Talkdesk Call Center Review
What do you like best about the product?
Talkdesk has an easy to use interface for tracking and knowing what agents are doing and when. Being able to quickly control/manipulate what Ring Groups an agent is on has proven to be a useful tool.
What do you dislike about the product?
The information available through the reporting section is great, but the naming convention doesn't seem to match what the reports are for. The filtering options are limited as well. Having to switch from Widget to Web mode in order to monitor a call is a bit clunky as well.
What problems is the product solving and how is that benefiting you?
Talkdesk has been great in terms of being able to understand call volume and flow. It has given us the ability to quickly adjust agent assignments based on real-time business needs.
TalkDesk for TimeDocHealth
What do you like best about the product?
it's great for our employees that call patients for our clinics, so far the experience has been mostly positive.
What do you dislike about the product?
Unfortunately, some of our nurses live in very rural areas with poor internet speed. that can be a problem with the calls.
What problems is the product solving and how is that benefiting you?
assigning numbers so that the patient does not think they're calls from out of state and likely scams. We also tying Click2Coach so we can record the calls and review.
Reports & Analysis
What do you like best about the product?
You can track in real-time, call queues and agent status. Also pulling reports are not ALWAYS bad or incorrect.
What do you dislike about the product?
The daily reports emails when it does not accurately pull the correct information. I had daily emailed reports that one day sent data with straight 0's!
What problems is the product solving and how is that benefiting you?
Solving daily abandoned calls issues and also agents status issues for long breaks/lunches/acw. Benefits to keep track of calls and transfers as well. Also agents productivity.
Recommendations to others considering the product:
Play around with everything, so you know any other helpful links and tools to use for your reference!
Perfect tool for customer service ops
What do you like best about the product?
Live dashboards, callbar, and mobile applications for callbar are very convenient to use and practical in nature
What do you dislike about the product?
Custom reports are limited and can be given even extra features to customize further.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to perform at a higher level for our customers and helps us in meeting the set SLA's every time
Inbound function works well lots of issues on the dialer part
What do you like best about the product?
Inbound call routing and studio scripting
What do you dislike about the product?
dialer and campaign, having to make a list and then a campaign is time consuming. Also our 4.0 upgrade broke and we have been doing workarounds for over a month
What problems is the product solving and how is that benefiting you?
inbound has become more efficient with agent settings and the callbar being integrated into sfdc is a plus
Recommendations to others considering the product:
Easy set up and implementation.
Talkdesk future of the Call Center
What do you like best about the product?
Talkdesk is an AI-driven platform. It is a dedicated call center solution. It provides all the tools to manage call center agents either virtually or onsite. Creating queue/call flows is easy in their studio flow. Items can be customized through programming and APIs. The system is constantly upgrading with new enhancement features.
What do you dislike about the product?
The recording retention is 13 months until its archived. For my business, we need to retrieve easily for 7 years. The reporting is also only available for 13 months until its archived. This is the only downside of the system. They should allow access to recording or reporting as long as the client needs.
What problems is the product solving and how is that benefiting you?
Interactive call center, remote agents, and providing a system that we can manage and motivate our agents. Able to serve our clients and provide quality service and reporting.
Recommendations to others considering the product:
If you looking for the right tools to not only manage your agents but to provide quality service to your clients, Talkdesk is the system. It is a great system and the people are friendly and provide great customer service.
showing 861 - 870