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A VOIP platform guaranteeing efficient communication to improve care and support
What do you like best about the product?
Talkdesk is a powerful VOIP call management tool. We use it to handle multiple internal and external calls to provide, mainly to provide care and support to those who need it. The call time is ample; the interface design is intuitive and navigable. It is perfect for daily use.
What do you dislike about the product?
It does not provide good tutorials or training material for end-users.
What problems is the product solving and how is that benefiting you?
Talkdesk has qualities that have helped us to simplify our service and support to internal staff of the organization and customers through calls. Its affordable cost doesn't break our budget, and it's easy to stay in conversations while navigating the interface.
Recommendations to others considering the product:
Talkdesk is perfect for everyday use by teams engaged in VOIP care and support. It is practical, easy to use, and simple to interpret features.
Talk Desk User
What do you like best about the product?
Using Talkdesk has brought a fuller picture to our reporting capacities. We know how many calls each line is getting. We can see which agents are busy and which ones may need some additional training and support. The recorded lines have also helped us in that we know when a customer might not be giving us the full story or potentially be confused about something and we can help make sure everyone is on the same page going forward.
What do you dislike about the product?
The most frustrating part of Talkdesk has been the tech support. When something goes offline or wrong, it is very time-consuming and cumbersome to get a response and action on the issue at hand.
What problems is the product solving and how is that benefiting you?
We can better track which marketing sources are working and that bring in more calls. At the same time, we can see which sources are not working. This allows us to better spend our marketing dollars in the correct areas.
Recommendations to others considering the product:
Make sure you get a clear path on understanding how you will contact support and who will reply to you and how they will reply and when they will reply. Most products need help and it can be challenging when you can not communicate with support.
Talkdesk is convenient and easy-to-use
What do you like best about the product?
The ability for inbound calls to be recorded is fantastic, and it allows me to listen back to a previous call I had to ensure I didn't miss any information. Also, if there are any discrepancies with a customer, I can listen back to a call to see where the issue lies.
What do you dislike about the product?
Recently, outbound calls are not recording, and it is disappointing as I preferred listening back to calls to ensure I had all information noted. Luckily I realized this before I relied on a recording for note-taking.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to see what calls my colleagues are taking, when my customers speak to my team, and Talkdesk enables me to listen back to previous calls to improve my business performance.
Recommendations to others considering the product:
Talkdesk records inbound calls but not outbound calls
Great Call Centre Application and easy to Use
What do you like best about the product?
The user interface of Talkdesk is elegant and very easy to use. Integration with our CRM platform makes the life of an Agent easy and not swivel between applications. The reporting capabilities are strong and provide clear metrics.
What do you dislike about the product?
Some of the capabilities, like reporting, cannot be captured in CRM but can be tracked in Talkdesk, which turns out to be extra work.
What problems is the product solving and how is that benefiting you?
We use Talk Desk to track the customers calling in and integrate it with the CRM platform. CRM integration has helped us routing our calls via OmniChannel.
Recommendations to others considering the product:
Reporting Capabilities on integrated Applications
TalkDesk helped save our business during the Pandemic!
What do you like best about the product?
Easy to use UI, exceptional training, configuration customization, reporting, and excellent support. TalkDesk has disrupted an age-old industry that has taken advantage of businesses and consumers for far too long!
What do you dislike about the product?
Support could use an improvement on the front lines (basic technical support). Advanced support from network engineering and the upper echelon support tiers are excellent. The portal based support ticketing system is not very favorable.
What problems is the product solving and how is that benefiting you?
We were able to cut over 30% of our telephony budget. While it took some adapting on our staff's part, we have noticed a significant improvement in our overall business functions.
Recommendations to others considering the product:
Check out the integration capability and explore AppConnect. The tools that TalkDesk built and allowed for integration can really help you leverage your tools in the most efficient manner
Talkdesk - My Thoughts
What do you like best about the product?
Salesforce Integration - what a time saver!
What do you dislike about the product?
This is more internal but we have too many lines you can transfer to, it gets confusing. I wish there was a better search feature when going to transfer a call. Overall, not really any dislikes!
What problems is the product solving and how is that benefiting you?
The Salesforce integration is such a time saver. Logs my calls, I can click the number and it dials for me, calls recorded under leads - the list goes on. Also seems dumb but caller ID. I see the name and I can find their lead before they finish introducing themselves!
Recommendations to others considering the product:
Speaking as a salesperson - it saves a lot of time. time = money!
Great Experience with Talkdesk
What do you like best about the product?
As a manager, Talkdesk helps me to easily monitor the progress and effectiveness of our team's calls. The reporting in Talkdesk helps us to identify the average call length, number of dropped calls and better understand the guest journey through our phone system.
What do you dislike about the product?
One of the challenges I had initially experienced with Talkdesk was the quality of the calls. However, once I looped in our internal IT team, they were able to make adjustments to my headset which solved the problem. It was likely user error!
What problems is the product solving and how is that benefiting you?
One of the problems being solved by Talkdesk is the ability to call coach and hear calls in real-time. This helps to grow and develop salespeople over time. In addition, it helps us to better understand where they are struggling in their calls.
Very nice experience
What do you like best about the product?
How it helps us connect to the other persons
What do you dislike about the product?
Sometimes it goes crazy, and a little slow
What problems is the product solving and how is that benefiting you?
The issues customers called having issues with, being able to connect with them
Recommendations to others considering the product:
Make the app a little faster
Talkdesk
What do you like best about the product?
I appreciate that I don't have to select the country when dialing. I can copy and past the number, then dial out. I appreciate there are more options now when I am done a call.
What do you dislike about the product?
I would like to be able to select the call reason or at least have an option that says: other. This way I could give my work better feedback. This might not be on talkdesk.
What problems is the product solving and how is that benefiting you?
I've had problems where talkdesk crashes randomly, but this doesn't happen as often as other program I use. Talkdesk may not connect with my Zendesk at times, but this is resolved with IT.
Talkdesk allows me to get easy reporting with minimal effort on current and previous dates.
What do you like best about the product?
The best part is being able to see things in one location. With dashboards, I can also share a custom setup with other agents whom it might be useful to.
What do you dislike about the product?
Sometimes it can be hard to find the reporting I need with the newest set of updates. While sharing is quite helpful sometimes, it can be hard to get what I need at times.
What problems is the product solving and how is that benefiting you?
With my team, I have been able to take and create a huge reporting system that not only reports what the higher-ups on the team need but also provides what I can use on a daily basis using key matrics like SLA and total away time.
Recommendations to others considering the product:
If you are already considering Talkdesk this is a great all-in-one solution for your needs. Likely it can fit what you are looking for and more. The best part is that it just works. Period. You can set up custom reporting, easily share and generate reports all on a timeframe that works best for you.
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