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TalkDesk
What do you like best about the product?
Overall it is a good application. Easy to use.
What do you dislike about the product?
Sometimes it is glitchy and needs a call waiting feature.
What problems is the product solving and how is that benefiting you?
It has good presentation.
AMAZING SOFTWARE
What do you like best about the product?
I ENJOY THE FACT THE SYSTEM AUTOMATICALLY PULLS UP THE CLIENTS INFORMATION, WHETHER IT BE A NAME OR PHONE NUMBER OR MULTIPLE PHONE NUMBERS ASSOCIATED WITH THE CLIENT.
What do you dislike about the product?
I DON'T LIKE HOW WE CAN'T SEPARATE THE VOICEMAILS OR HOW WHEN I LOG IN TO SEE MY VOICEMAILS, I CAN'T JUST SEE MINE, TO BEGIN WITH, THEN CLICK INTO THE HUB WHERE ALL THE VOICEMAILS ARE.
What problems is the product solving and how is that benefiting you?
It helps keep up with missed calls and voicemails; even if you resolve a voicemail, you can still access it. If a voicemail does not belong to you, then you can send it to the correct user.
Quick Service
What do you like best about the product?
How quickly the agent responded and was able to get my issue resolved
What do you dislike about the product?
there wasnt anything to dislike. it works well
What problems is the product solving and how is that benefiting you?
allows us to speak with our customers
Talkdesk is a great way to communicate with a large listing of people
What do you like best about the product?
I can click and dial to call the client I am working with. I can also set a disposition for the call (meaningful call, hangup, no answer), which works directly with our CRM to log the notes. I am able to quickly view my team's call notes and see what occurred during every call. I can click on the calls to listen to the call recordings and also associate it with our call monitoring program and have coaching sessions and evaluations with my team.
What do you dislike about the product?
The connection with our CRM isn't always working. I often have to clear my browser history and cookies because it doesn't link together. It sometimes also does not log calls within our CRM. There are often issues when people on the team have access to two different CRM bases, causing connectivity issues. We often have to get help from our help team to fix this issue, which can take away from productivity daily. This is something we are looking to resolve ourselves. However, the issues are usually high-level problems that we are unable to fix ourselves.
The other problem is that our calls don't always record within our Talkdesk activity within our CRM. This sometimes shows that my team has not reached out to a client when they actually have.
The other problem is that our calls don't always record within our Talkdesk activity within our CRM. This sometimes shows that my team has not reached out to a client when they actually have.
What problems is the product solving and how is that benefiting you?
I am able to work faster because I can click to dial the client I am calling. I am also able to keep notes after each call, which saves the headache of searching for info on activity history when calling again. We are also able to vbe more productive because we can open multiple pages, click on the phone number, talk to the client, and then close out the call.
Recommendations to others considering the product:
Connect it with your CRM that you are using. It makes calling and note taking much simpler and easy to find your informaiton.
Great Telephony Platform
What do you like best about the product?
Talkdesk is a good tool for inbound/outbound calls. It offers a really good live dashboard and many different reports that can help you manage your team very well.
What do you dislike about the product?
It does have some limits from time to time. It did not have APIs available for all the plans before but that's not the case anymore. I do wish they offered more integrations and had connectors for ETL tools/fetching reports out of Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk is a great tool that can help manage call queues, SLAs, and team members across different channels in a very efficient way. Talkdesk reporting can help you get a better understanding of your business.
Experience with talkdesk
What do you like best about the product?
Call bar is good and useful for our sales agents
What do you dislike about the product?
Reporting is not really intuitive and sharing reports and being able to edit them regardless who makes them is needed
What problems is the product solving and how is that benefiting you?
No benefits really from talkdesk as it's pretty standard to the rest of the tools I have used.
Really good service and product assistance
What do you like best about the product?
As a System Admin, talkdesk has many services that helps in giving the best customer service. I am able to admin agent for my company in an efficient manner and customize permissions given to agents.
What do you dislike about the product?
The non realtime system status on the status webpage. From time to time that we encountered downtime in the system, the status page is not updated real time.
What problems is the product solving and how is that benefiting you?
Providing the best and realtime customer support is our top priority. Most of the time, customers would rather call than to send emails to address their needs. This is what talkdesk is providing my business, the ability to communicate to customers and address their needs as fast as possible.
Recommendations to others considering the product:
Give it a try and you will not think of other product to replace it.
One of the best contact centre calling application
What do you like best about the product?
The user interface of Talkdesk is very friendly and easy to use. The functionality available with this application is very useful, I can create my own team and can add my whole team here. Monitoring my team members becomes so easy with this feature. I can also get different reports for my team which is very useful.
What do you dislike about the product?
Talkdesk has many features which I personally like a lot but at the same time, there are very limited customization features available to us. Many times, I need certain functionality in my way of liking but I don't get the option to customize the existing functionality.
What problems is the product solving and how is that benefiting you?
We are using Talkdesk mostly for calling our customers. It has become very easy in assigning different calling numbers to my team members for calling and at the same time, I can track the performance of each member very efficiently.
Recommendations to others considering the product:
I will highly recommend Talkdek to everyone as a contact centre solution.
Exceptional Communication
What do you like best about the product?
The communication we have received from our Customer Success Manager, Matthew Dale, has been exceptional! Over my career and working with many different call center (contact center) platforms, the communication and support we have received from Matthew Dale has (and remains) clear and concise. He is willing to meet with us whenever we need additional assistance. He works to understand our business needs and the unique demographics. Truly appreciate Matthew and all he does for us to help make our jobs easier and our Contact Center run more smoothly.
I have also found that when I open support tickets, they are addressed quickly. While the support representatives might not know or understand our daily inner workings, they are quick to inquire into specifics and work with us to gain a better understanding of what the issues or concerns are.
I have also found that when I open support tickets, they are addressed quickly. While the support representatives might not know or understand our daily inner workings, they are quick to inquire into specifics and work with us to gain a better understanding of what the issues or concerns are.
What do you dislike about the product?
We have seen some downtime with our contact center over 2021 for various reasons. Understanding most of these are resolved quickly, these are still heavily impacting.
What problems is the product solving and how is that benefiting you?
We recently were able to launch live chat. Live chat has been an outstanding benefit so far. We hope this will allow our agents to be more effective during our busiest part of the year. We are looking at other producuts to implement in Q2 2022.
A cleaner and more aesthetically-pleasing version of RingCentral
What do you like best about the product?
I'm a big fan of Talkdesk's integrations and user-friendly appearance. Everything about the platform's look and functionality are pleasing. We're able to use it with Zendesk with ease and it allows us to finish up calls and take notes quickly.
What do you dislike about the product?
The only problem is that Talkdesk isn't always reliable. For example, if the widget says "Available", sometimes we're actually still in "After Call Work". This slows down production and forces the team to double-check that they're in the right status after every call.
What problems is the product solving and how is that benefiting you?
In the end, with Talkdesk, we're able to take notes and finish calls quickly. It's easy to warm or blind transfer calls. All of the widget's icons are self-explanatory and the settings are simple.
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