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needs more functionality
What do you like best about the product?
I like the dashboard as it shows the live agents which is helpful as a team leader to see what we are doing. It links well with agents' live indicators. I have not used anything similar to this before
What do you dislike about the product?
The reviewing of systems logged into be agents is poor at best. live works well be reviewing takes a while to find all the information of how long agents are logged into each system. I would like to see an easier access system to see entire teams tracking all in one place
What problems is the product solving and how is that benefiting you?
I like being able to seach for the information on each memeber of the team I just wish it was easier to source the information as it takes a long time to search for anything due to databasing issues
Nothing but issues since switching to TalkDesk
What do you like best about the product?
I like that I'm able to listen to recorded calls on the desktop version, but that is pretty standard with comparable providers. The reporting features are nice.
What do you dislike about the product?
I primarily use the mobile app and I've had several issues with it: randomly logged out and marked unavailable (which means I won't receive calls - which means I can't make money in sales), I can't have calls ring to me while I'm on a current call (this would give me greater freedom to get off of a call that is not important for one that could potentially lead to income), and it doesn't ship with a text feature although it does allow for 3rd party integration. I keep getting an image that covers the app and prevents me from making calls and seeing my call history as well. I've seriously had up to 6 open Support tickets at a time, and as of lately, they have not even responded to my Support inquiries, asking if things are being fixed (because so far only ONE thing has been fixed).
What problems is the product solving and how is that benefiting you?
I'm solving the problem of having a work number that I can use on my personal phone. I've had the benefit of answering calls while I'm on the go with the mobile app, but again, that has come with a lot of problems.
Recommendations to others considering the product:
Stay as far away from this product as possible. I think if they are still around after another two years, they may be worth looking into at that point. They have a lot of work that needs to be addressed on the mobile app side of things.
Service from grit to great!
What do you like best about the product?
All data reports I need to manage my team are present and easily created, plus Support is speedy and friendly. I am using Talkdesk to manage my team's performance, and so far, everything and anything that I need is there, or if I need help, Talkdesk Support is my go-to place to get it all done perfectly!
What do you dislike about the product?
None that I can think of for now. All that I need is readily available, and it is very user-friendly, so I won't have to worry about creating dashboards. If I am to comment, I think I'd love to see it in a different look - a more refined look than it is now - because it is already great.
What problems is the product solving and how is that benefiting you?
Workforce Management. The data that it contains helps me in forecasting and scheduling my team to optimize performance and yield better outcomes. My team's performance has improved and thrived despite the setup change from working in the office and at home.
I like working on talkdesk yet the sometimes it makes some creepy noises.
What do you like best about the product?
The convenience of just copying and pasting the phone number. Also, the way it identifies the contact and displays right in front of you. The straightforwardness of the application is the plus point along with the ability to hear your own call.
What do you dislike about the product?
I don't have much to say when it comes to what I don't like. But yeah this can be improved by putting a much sweeter ringtone when you call somebody. The ringtone right now is a bit irritating. I like the way it saves the credentials but if it could just have us logged in then that could have made our lives easier as once we login the time it takes to load is more.
What problems is the product solving and how is that benefiting you?
I use the talk desk when there is an actual conversation required to solve an issue that can't be resolved over an email. Talking over the talk desk provides more clarity and better outcome. It is often used to help our customers troubleshoot any technical error and it does make them feel like an actual phone call conversation. The consumers are happy to hear a clear and normal sound rather than a robotic sound coming out of the phone.
Recommendations to others considering the product:
I will recommend the talk desk to others due to the number of functions it offers and its user-friendly interface. Life has become much easier with the ability to control the call and listen to it afterwards to see the room for improvement. I often prefer the talk desk over the other tools that I have used in the past to make calls.
Talkdesk is a very useful live tool to check and track calls made/lost/time and so on!
What do you like best about the product?
I really like the intuitiveness of it, how we can create views according to our needs.
What do you dislike about the product?
Sometimes we have agents with issues to login, but that does not happen often.
What problems is the product solving and how is that benefiting you?
We can see live if the call volume is too high and put more agents to get calls. We can also track which agents are not online or to long in the wrong status.
Recommendations to others considering the product:
Talkdesk is an excellent tool that can show live phone contacts and also advisors statuses.
Great Business Tool
What do you like best about the product?
Variety of Filters for Report Settings is the coolest.
What do you dislike about the product?
It has a high loading time and tech glitches.
What problems is the product solving and how is that benefiting you?
It enables to keep a record, monitor, and also improve the team's SL and performance.
Recommendations to others considering the product:
Shared all above
Talkdesk is easy to use and it cannects to the call even with the slow internet connection.
What do you like best about the product?
The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number.
What do you dislike about the product?
The only thing that needs to be fixed is that when we make a call, it should be refreshed automatically but we need to click on refresh to see the last calls we made on the tall desk.
What problems is the product solving and how is that benefiting you?
At the talk desk, we are calling the partners to resolve their inquiries about our company products, I listen to the calls afterward and improve my personal skills of speaking to the partners.
Recommendations to others considering the product:
It's a very good software and I personally love it among any other software. This is like one place with all the things you need for making calls and doing quality assurance.
Having an awesome experience!!!
What do you like best about the product?
The user interface is so easy to use. Quality of the calls is the best no dropped calls. The fact that I can use Talkdesk with Salesforce is amazing. One-click calling makes my workday that much easier.
What do you dislike about the product?
I really don't have anything bad to say. You guys are always updating and making sure we know how to use it. The only thing I would ask for is a different ring tone when calling out or being able to change what sound you want. other than that thank you, guys!!!
What problems is the product solving and how is that benefiting you?
The problem I'm solving with Talkdesk is my time With one click I'm on the phone and speaking with the next customer. instead of failing a number and worry that the number is wrong
Talkdesk is the best
What do you like best about the product?
Talkdesk is super easy to use. It integrates with Salesforce. It records my calls so I can go back and listen to them.
What do you dislike about the product?
Honestly, I haven't found anything I dislike about Talkdesk. It makes my life easy at work.
What problems is the product solving and how is that benefiting you?
I am able to keep all my client's numbers. I just have to click to dial, which makes work easier. I can get more calls out. I like being able to go back and listen to my calls as well
Love Talkdesk!
What do you like best about the product?
Very simple, easy-to-use way to make back-to-back outbound calls daily. I can download and use on my work and personal laptop, which makes working from anywhere very easy. I always have calls transferred to my person phone without the client having that phone number.
What do you dislike about the product?
Sometimes people can't hear me or the settings get reset on me. I have to reset settings every time Talkdesk has an update. Very easy to fix though so it's not a big deal to me.
What problems is the product solving and how is that benefiting you?
being able to keep my personal phone number private. easy for hands-free calling so that i can type at the same time and give all of my attention to my clients/customers.
Recommendations to others considering the product:
I recommend having multiple phone numbers available to dial out from.
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