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user friendly
What do you like best about the product?
It is easy to use, easy to find contacts, voice mails, listening to calls
What do you dislike about the product?
it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website
What problems is the product solving and how is that benefiting you?
I am being able to answer calls and make outboud calls
Talkdesk - A Complete CCaaS Platform
What do you like best about the product?
Talkdesk makes it easy to focus on Customer Experience because their tools and users interfaces are so brilliantly designed. The declarative approach to configuration allows me to quickly respond to business changes; in one instance I was able to stand up a new call center using only Talkdesk in less than 2 hours. They provide all the tools, IVR, ACD, WFM, QM, Speech Analytics, Virtual Agents, and AI-enabled security alerts. One vendor, one platform for all my CCaaS needs makes it easy for me to manage vendor relations and I don't have to worry about integration nightmares like with some other CCaaS platforms. The Talkdesk platform just works amazingly well and makes it super easy to manage and support more than 1000 agents. They are truly a different type of CCaaS provider and positive disruptor in this space.
What do you dislike about the product?
The only thing I dislike is how the billing is done. I support many different business units and wish that we had a way to identify different business units on the invoices. This is more of a nit than anything, using the Team and Role settings in user setup I can create my own reference, it just takes me time when reconciling the invoices.
What problems is the product solving and how is that benefiting you?
We are using Talkdesk to provide Outbound Virtual Agent notifications for critical notifications like product recalls. This is a huge cost saver and significantly reduced my FTE requirements and allows us to complete recall events 75% faster. We are using virtual agents to authenticate callers, triage the call and if possible assist the caller. We are realizing approximately a 15% call deflection rate. We are using speech analytics to help identify training opportunities as well as to identify future opportunities to build processes using virtual agents.
Don't Look Elsewhere, Just Go With Talkdesk!!!
What do you like best about the product?
It's very simple yet powerful... Perfect application for everyone to connect with our colleagues. User-friendly application. Easy to set up and use. Setting up calls is very simple. Many inbuilt features are there to make our work easy.
What do you dislike about the product?
Happy to say, I don't have any dislike. The product exceeds my expectations.
What problems is the product solving and how is that benefiting you?
Contacting customers, listening to the call recordings, checking the voice mail...
Best is all in one place...
Best is all in one place...
Simple and easy to use
What do you like best about the product?
TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful.
What do you dislike about the product?
Sometimes, TD lags and takes time to load the live reports.
What problems is the product solving and how is that benefiting you?
TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data.
Talk Desk - Helpful and Easy to Use
What do you like best about the product?
I really like that we can give our clients a dedicated line to call into where we dont have to give up our personal cell phone numbers. I also like how easy it is so trasnfer calls between agents if I answer someone else's client .
What do you dislike about the product?
I would say the biggest downside to using Talk Desk is when there is network connectivity issues, it can be very frustrating. However, that has to do more with the internet connection than it does with TD itself
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to control and track the calls we are making. When you are reaching out to hundreds of clients, it is nice to have a place to go back to listen to the calls you made or what exactly you spoke with X client about last time. Helps to keep you in the loop because I have realized how easy it is to forget a conversation if there is no record of it happening
Recommendations to others considering the product:
Just be sure to have a strong internet connection and a good pair of headphones.
Call Centers Dream!!
What do you like best about the product?
The most helpful thing is that it records calls without giving out my personal phone number.
What do you dislike about the product?
I dislike how the calls will occasionally drop.
What problems is the product solving and how is that benefiting you?
We are solving the call volume and processing problems.
Love it
What do you like best about the product?
I like that it records the conversations. This feature is so convenient!!! I suffer from anxiety, so I have a horrible memory. I couldn't do my job without it!!!
What do you dislike about the product?
Sometimes the call drops, but I feel like it might be a glitch. Hopefully, it gets fixed.
What problems is the product solving and how is that benefiting you?
I can remember the conversation I had with various clients. I have realized this is beneficial because it makes them feel special.
Recommendations to others considering the product:
The calls might drop.
It is very easy to use, Call searches could be improved greatly but overall it's a great tool.
What do you like best about the product?
How easy it is to configure, reports are very easy to make and download.
What do you dislike about the product?
Searching for a call using the call ID is very difficult, sometimes the search engine throws no results.
What problems is the product solving and how is that benefiting you?
Contacting customers is easy, compatibily with zendesk is awesome, documenting jthe fact that it is web based is a great benefit as well
Recommendations to others considering the product:
may get pricy if you dont plan your roles from the beginning
Amazing Communication
What do you like best about the product?
Instantaneous communication with fellow teammates. Reduces mistakes from members in training as they get their questions answered as they work. It is also a visual tracker as to the percentage of how the team is doing in maintaining the service level being provided.
What do you dislike about the product?
There really isn't a downside, although it would be beneficial if we had an option available to select the members who are online w/o having to choose each one individually.
What problems is the product solving and how is that benefiting you?
It is being able to hear your phone call recordings, to ensure accuracy. Coaches can monitor conversations again for accuracy and compliance. Call recording assists in identifying issuses before they become a problem too big to manage.
Recommendations to others considering the product:
If you experience problems - empty your cache.
talkdesk hello
What do you like best about the product?
the ease on communication i have with the customers and with the people i manage
What do you dislike about the product?
the interface isn't that easy to work with, i find it hard seeing things on the screen
What problems is the product solving and how is that benefiting you?
I can see that my employees are doing and they can do their jobs well on the platform.
Recommendations to others considering the product:
First thing, get used to the layout of everything. once everyone is trained on it, talk desk will allow of ease of between customers and employees that can't be matched
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