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A Sales Teams Best Friend
What do you like best about the product?
I really enjoy the UI and the overall accessibility of Talkdesk. We are able to load this up to all of our agent's laptops, cell phones, or desktops, enabling them to place all of their sales calls throughout the day without compromising their personal cell phones. We can even plug in their cell numbers into the back end, enabling our reps to receive calls on their mobile phone, wherever they may be at the time. You can customize the settings to only ring within business hours, or any time of the day if even the late-night calls are important.
What do you dislike about the product?
My only complaint when using the Talkdesk CallBar with the Click to Call Chrome Extension. Sometimes when we are clicking to call, 2 additional numbers are added and the number is registered as an invalid unit we delete the random numbers.
What problems is the product solving and how is that benefiting you?
We are able to reach an extended market with the ability to use multiple different numbers to dial out, creating different area codes for separate territories. We had an issue where calls were being flagged as spam calls, all we had to do was change the number, and viola no more calls showing up as spam.
Efficient management of customer service agents
What do you like best about the product?
I love the Talkdesk features of real-time call monitoring to ensure our overall customer service levels of excellence are crushed on each call. The built-in analytics and access features come in pretty handy when you need an immediate answer.
What do you dislike about the product?
One of the downsides of Talkdesk is the somewhat subjective measures of overall service levels. I would also like a written transcript of the wording used in the call to analyze the actual particulars of the call.
What problems is the product solving and how is that benefiting you?
Our business is solving real-time issues such as actual handle time, efficient use of after-call work to better serve our customers during the peak times of inbound calls. We like the variety of analytics to choose from that may apply to our overall business needs.
Recommendations to others considering the product:
The customer service and product management teams have been wonderful and very thorough to collaborate with when needed. Our issues and added beenfits /apps are explained in a manner that is user friendly and easily managed by our entire team.
Love the Dashboard and reporting feature
What do you like best about the product?
Ability to do warm transfer on any call and stop recording as needed
What do you dislike about the product?
Able to adjust sizing on the widgets and see names of agents instead of just the number
What problems is the product solving and how is that benefiting you?
Tracking agents calls, service level and ability to do multi login so we can track all call performances per member. Love the ability to see reporting and being able to change login status per agent. The warm transfer feature is so cool as well!
Talkdesk is consistently reliable.
What do you like best about the product?
I like that I don't have to be involved for it to work properly on a consistent basis.
What do you dislike about the product?
At the time of install, I wished there was better support for SIP phones, but once we adopted USB headsets, I realized that it was not important.
What problems is the product solving and how is that benefiting you?
Talkdesk is suited well for our remote call center workforce. We were not remote until the pandemic. Talkdesk allowed us to transition to remote with no problems
Working well with Talkdesk
What do you like best about the product?
The reporting and live monitoring of talkdesk, also call bar is easy to use and update statuses. So I use call bar talkdesk and Live reporting.
What do you dislike about the product?
On Live reporting it is a bit confusing the first time when you create your teams, someone had to show me how to apply filters and create my own dashboard.
What problems is the product solving and how is that benefiting you?
I monitor real time the statuses of my team and can change them if necessary. Immediate actions on statuses are the best and most valuable benefit.
Recommendations to others considering the product:
Great tool and easy to use/ explore
More of an Administrators Perspective
What do you like best about the product?
Ease of use and integration with Salesforce.
What do you dislike about the product?
I wish that user setup was more integrated with Salesforce to streamline the creation process.
What problems is the product solving and how is that benefiting you?
Easy call center for our users and management to use. Managers have the metrics they need.
This app is great!
What do you like best about the product?
My favorite part of Talkdesk is the integration between this application and my other applications. I use it with Salesforce, and the two work well together to allow me to review my activity with a client on their page. It is also beneficial to listen back to calls through the Talkdesk application to recall information from a call and it was also helpful when I was getting trained in my role to hear how a client call should go.
What do you dislike about the product?
There truly isn't much missing from this product. It is a fantastic application. My only critique is that sometimes the app will disconnect from my Salesforce, and this leads to an inaccurate reporting/recording of my calls and communication with clients. This mishap is rare, but it has happened a handful of times and is a bit frustrating when it occurs.
What problems is the product solving and how is that benefiting you?
I am solving the problem of forgetting information with the Talkdesk feature of listening back to my calls. The application also records every call I make or receive from a client in my "activity" under that account, which is an excellent feature that assists me in tracking my goals and client communication. It is nice that I do not have to manually put in information because of how seamlessly integrated the application is with the other platforms that I use.
Recommendations to others considering the product:
My advice is to consider your current method of communication within your organization and then determine what it is that you are missing. Take a look at what Talkdesk provides and consider it because it has many benefits and attributes that make it unique and ultra-efficient based on my own experiences using it.
Talk Desk
What do you like best about the product?
It makes excellent phone calls. Good connection
What do you dislike about the product?
Updates/ads when you are about to call patients
What problems is the product solving and how is that benefiting you?
Patient care
Professional Phone Services!
What do you like best about the product?
The powerful reports that Talkdesk offers give my company the information we need to best support our customers.
What do you dislike about the product?
The downside to Talkdesk is that if you aren't familiar with IVR management, it may be confusing. However, they offer in-depth training to assist with this.
What problems is the product solving and how is that benefiting you?
With Talkdesk we can better assist our customers in a real-time setting and afford them the care they need.
It is an amazing experience. I can monitor my agents in real time plus get a very detailed data.
What do you like best about the product?
The agent details report being so complete.
What do you dislike about the product?
The complication to find a call by the id.
What problems is the product solving and how is that benefiting you?
The complicated supervision in our company
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