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Talkdesk is next level contact center headed in the right direction to advance CX
What do you like best about the product?
Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products.
What do you dislike about the product?
There is limited access to toll-free number control and the inability to add custom attributes to contact center reports.
What problems is the product solving and how is that benefiting you?
We are solving for streamlined call routing, first call resolution, and a personalized customer experience.
Talkdesk hiccups
What do you like best about the product?
That you can make this customized to your business
What do you dislike about the product?
The technical support team-only emails and doesn't pick up the phone and call you. I feel like my issue could have been resolved quicker with a phone call
What problems is the product solving and how is that benefiting you?
Rotaion of calls between co workers
Recommendations to others considering the product:
no suggestions
Convenient and reliable tool
What do you like best about the product?
the reporting tool is really granular and it helps me understand the team needs and numbers to make sure we hit our targets. it's very easy to use and doesn't have a lot of issue compare to others
What do you dislike about the product?
the widget and web mode seems to have issue when it's not selected and it's opting the agents to a different status without any notice. It should be sync to whatever is selected on web or widget
What problems is the product solving and how is that benefiting you?
none. before, there was an issue on migrating of user where the incoming calls from our customer is only registering to one person so we have to go back and follow up manually but the support is great.
I like that it shows everything, time, date, amount of calls in and outbound, etc.
What do you like best about the product?
That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.
What do you dislike about the product?
Nothing, I like everything so far. There are errors from the talk desk, and I prefer it then others I used in the past, like Five9 or clod talk. So far, so good, I am happy.
What problems is the product solving and how is that benefiting you?
I have realized I can go back and look at my call history for the past two months or more, which is excellent, and that I can go back and get any voicemail that was ever left. Which is very helpful
talkdesk is great!
What do you like best about the product?
It is a reliable phone system, easy to use, you can transfer calls with ease, and the reception during calls is good. I use a wired headset, and laptop. It is much simpler to use than 8x8!
What do you dislike about the product?
Although the reception is good during calls, I find that sometimes the phone rings too many times. I sometimes wish the phone didn't ring so much. I would like for the phone call to connect right away rather than ringing a lot before you're connected.
What problems is the product solving and how is that benefiting you?
Receiving calls is simple, and the voicemail list is organized. The user-friendly system enables our customers to reach us quicker. Talkdesk allows my team to be more efficient and productive in our daily tasks.
Talkdesk Is The Bridge
What do you like best about the product?
Most companies nowadays only focus on the best customer service side of of the business, but here in Clearly, we also want focus not only on our people but we want to give them the best tools and resources they can use to assist our customers and thats why we have talkdesk. This helps us monitor and improve our agents performace in a daily, weekly and monthly basis.
What do you dislike about the product?
There were times, though, that we had calls waiting in the queue, but the agents were not able to answer the calls for some reason, and that's affecting our service level.
What problems is the product solving and how is that benefiting you?
When doing live monitoring and previous calls, the moment the agent held the customer and consulted other department, the recording will stop for some reason and you won't be able to listen on the continuation of the call. Unless you listen to the person who actually received the call from other department.
Recommendations to others considering the product:
Always consider the system that will help you and your people efficiently on their tasks every day. Easy to access, easy to learn, and easy to use to track reports and monitor your people's performance.
Flexible and robust solution
What do you like best about the product?
Taldesk is a very powerful and flexible tool for call management. The Studio tool is truly remarlable.
What do you dislike about the product?
The reporting section, specifically the 'create report option' could be more user friendly with built in help to better understand the metrics and overall layout of what we´re creating.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us manage more than 10 separate inbound customer service lines with shared resources. We can easily organize call routing for a large number of agent skill sets. Prioritizing calls is easy and so is service level management.
The ease of implementation and evolution of functionalities
What do you like best about the product?
The ease of implementation and evolution of functionalities
What do you dislike about the product?
at the moment nothing to highlight in particular
What problems is the product solving and how is that benefiting you?
management of operators in real time
Great Experiance!
What do you like best about the product?
Easily track the day's calls and employee's productivity.
What do you dislike about the product?
When or if their server goes down, you get no calls.
What problems is the product solving and how is that benefiting you?
More calls are getting answered, meaning more business is getting booked.
Amazingly proactive and useful for all users
What do you like best about the product?
This platform allows management to keep close tabs on teams involved in the production while simultaneously enabling the teammates to keep track of their duties throughout the workday.
What do you dislike about the product?
Nothing so far! It has been more helpful than many other platforms I've used before.
What problems is the product solving and how is that benefiting you?
I needed to verify disconnect details, and the team was super in assisting, so it was good to know we had professionals ready to help us out.
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