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awesome, fun and easy to navigate.
What do you like best about the product?
the transferring features make it easy tx
What do you dislike about the product?
It It doesn't show when you are offline in MBR ques
What problems is the product solving and how is that benefiting you?
health care , home care, food
one of the best application in market
What do you like best about the product?
the support the team gives if anything break down
What do you dislike about the product?
Nothing everything is good so far. they are doing great
What problems is the product solving and how is that benefiting you?
easy and hasslefree communication
Hey its worth chatting about!
What do you like best about the product?
Its simple & pretty straightforward to use.
What do you dislike about the product?
It seems to be buggy from time to time. Issues connecting ot calls, unexpected downtime
What problems is the product solving and how is that benefiting you?
We are using it to speak to our customers by phone. Itwe are using the ffreeware version & its a good tool to use for this purpose.
review
What do you like best about the product?
easy changing the status, easy to see the ringroups
What do you dislike about the product?
having 2 separate windows to make calls and see the queues
What problems is the product solving and how is that benefiting you?
calling clients
Helps me Monitor Input and also provides quality recording and coaching.
What do you like best about the product?
Live call Coach, Simplified analytics and scheduling reports
What do you dislike about the product?
Time it takes for the report to load. Personalized report got disabled
What problems is the product solving and how is that benefiting you?
it helps me maintain quality and quantity of man power
Talkdesk simple and the best calling app
What do you like best about the product?
I have been using talkdesk past 1 year now, it's fun working on the admin platform and also it is very easy to use.
What do you dislike about the product?
Working with a slow internet speed of less than 10Mbps gives a lot of challenges with the call quality.
What problems is the product solving and how is that benefiting you?
Overseas connection with the customers.
Easy to use
What do you like best about the product?
I love being able to review not only mine, but my teams statistics. It's so helpful to know where you're improving and where you have opportunities.
What do you dislike about the product?
To be truthful, there's not allot I don't like. It's very intuitive and I love being able to adjust any and all settings.
What problems is the product solving and how is that benefiting you?
It's handy being able to track your day and see how much time you're on calls, in after call work, cases, etc.
Great tool for small business.
What do you like best about the product?
The dashboard section is very user-friendly. The report section is getting few good updates to customize reports.
What do you dislike about the product?
The forecast section has to be polished.
What problems is the product solving and how is that benefiting you?
Schedule management, customized reports to track agents' performance (schedule completion, adherence, etc.), quality evaluation reports, and coaching.
The ability to see a month back of an agent's adherence in their schedule view.
The ability to see a month back of an agent's adherence in their schedule view.
Talkdesk is a no brainer call solution
What do you like best about the product?
Talkdesk has a very easy-to-use UI, it's easy to add and remove users, easy to set up new call queues and their support team is great. The best part though? It never goes down. In 3 years with Talkdesk we've never been impacted by a Talkdesk outage. That sounds like nothing, but in the years of battling Shortel/Mitel this was a constant and persistant issue. The best part about Talkdesk, is not thinking or worrying about Talkdesk.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
What do you dislike about the product?
Their reporting feature is robust, but if you are used to pulling data in a 100% customizable way (ala Salesforce), this is not the platform for that. That said, the primary information is available.
What problems is the product solving and how is that benefiting you?
100% supports a Hybrid workspace model. Easy to adapt phone queues as we add new products and new offerings, without a ton of support or bandwidth taken away from our technical team
Recommendations to others considering the product:
If you are looking for an intuitive and dependable remote call center option -- Talkdesk is a great vendor. Spend some time building out your reports so you can automate those and not have to wrestle with those during a more stressful time.
Talkdesk: Reviewed
What do you like best about the product?
I do like the call transferring mechanics. The handoffs are pretty seamless.
What do you dislike about the product?
Talkdesk's app has serious consistency issues, and its call routing leaves so much to be desired that my company reverted back to our prior after-hours routing tool to accomplish this.
What problems is the product solving and how is that benefiting you?
Most likely the main problem we are solving with Talkdesk is paying what management believed was too much money for our prior customer-contact solution software.
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