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Easy to use - Prefer web version of app
What do you like best about the product?
Pretty easy to use. Calls come in clear. Lots of status-types besides "Online" and "Offline". Voicemail transcripts are decent.
What do you dislike about the product?
Calls are delayed 1-2 seconds when picking up. Not very easy to transfer calls. Extensions don't always work
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
What problems is the product solving and how is that benefiting you?
We use TD for inbound calls sales inquiries. Sometimes those inquiries are mixed with people looking for support.
Starting to know talkdesk
What do you like best about the product?
The dashboards, its pretty amazing that we can have everything together and edit them by ourselves; we never believed that was possible!
What do you dislike about the product?
When we started working with Talkdesk we didn't receive a proper training on how it works so I had to watch the videos at talkdesk academy to fully understand it
What problems is the product solving and how is that benefiting you?
We have all of our information together so this means I do not need to go to a separate website to download the reports and we are using an automatic dialer
Great for building custom solutions for contact centres
What do you like best about the product?
Their studio flow is very intuitive and surprisingly easy to use once you get started
What do you dislike about the product?
The learning curve is very steep at the beginning but gets better over time.
What problems is the product solving and how is that benefiting you?
Making sure that we can have different sales centres set up for all of our franchises and making sure everyone has their settings set up that best benefit them
Very easy to work with
What do you like best about the product?
I like the reporting page and how it lets me see my status and as well as that of my coworkers.
What do you dislike about the product?
The downside is that it can be hard to work on so many different platforms.
What problems is the product solving and how is that benefiting you?
It helps me place orders and walk customers through using out the technology.
Very Intuitive Product
What do you like best about the product?
Easy to get up and running fast. Support is very fast to resolve issues.
What do you dislike about the product?
The Phone product is still in early development so it's a little rough around the edges.
What problems is the product solving and how is that benefiting you?
Gaining great visibility in to call metrics like campaign sourcing.
Detailed Metrics
What do you like best about the product?
I like the metric customizations. Its also a great way to coach reps.
What do you dislike about the product?
There seem to be issues with reports and scheduling them.
What problems is the product solving and how is that benefiting you?
Its a great way to keep track of reps and their day
TalkDesk Supports Our Sales Team
What do you like best about the product?
The call flow that we are able to setup to organize the calls we receive is very effective and we love how we can change it.
What do you dislike about the product?
The billing process has not been very straightforward, it seems our payments have not been properly applied and when we followed up it has basically been put fully on us to reconcile the payments we've made with invoices that are supposedly outstanding.
What problems is the product solving and how is that benefiting you?
We've been able to centralize all our calls into one system and it helps us record and review our calls to continue to improve.
Talkdesk
What do you like best about the product?
We like that you can manage the contact center ourselves. It's super easy to create your own IVR flows. The user interface is very easy to use, both for admins and agents. The standard reports are detailed. If you do need help, their online help center has everything you need. Their help articles are very detailed and their support team is very responsive.
What do you dislike about the product?
Overall, we don't see any disadvantages of using Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to manage and create our own call center IVRs.
TalkDesk is FANTASTIC
What do you like best about the product?
easy to switch between numbers/dedicated
What do you dislike about the product?
Cant have multiple lines or more than 30 seconds to accept a call
What problems is the product solving and how is that benefiting you?
can call anyone with a click of a button
Excellent Call Center Product
What do you like best about the product?
The interface is very clean, it plugs into our Zendesk iteration very cleanly, the Studio feature allows us to make a fairly complex IVR and change things around pretty easily.
What do you dislike about the product?
Some reporting feels a little too limited, to support our (admittedly overly complex) routing we had to make some tough decisions on how to handle incoming calls.
What problems is the product solving and how is that benefiting you?
All incoming customer calls are routed through a Talkdesk IVR, all support and implementation outgoing calls are performed in Talkdesk
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