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The product is better than the service
What do you like best about the product?
Visual management is very user-friendly after the initial walkthrough.
What do you dislike about the product?
The service/support has been really poor. We had a couple of handoff issues that may or may not be representative of everyone's experience but it's been painful. This company has been a long-time customer and it's obvious that the setup was allowed to degrade over time. We're currently using config tech in the system that is no longer supported and it doesn't appear that there was much engagement from our CSM to keep the solution up to date. We've got a reimplementation project pending and hopefully we get to a better place. The tech Support team, though, is lightning fast to respond. It sometimes takes a few rounds to get a usable answer but is about standard for the industry and maybe a bit better.
What problems is the product solving and how is that benefiting you?
We're using the solution for whole-business telephony but the primary driver is our Support queues.
Talkdesk is the fastest tool for customer service related activities.
What do you like best about the product?
I can resolve any assignment/incident in a fast and timely manner without any crashes.
What do you dislike about the product?
I have nothing to comment here. So far,so good.
What problems is the product solving and how is that benefiting you?
Taking and making phone calls for internal customers and not only, listening to voice mails and reaching out to field technicians, communicating with the management team, keeping track of the work volume.
Recommendations to others considering the product:
It is by far the best application for customer service and related operations.
I have six years of experience in the customer support field, and I have worked with a couple of different apps before. I can easily say Talkdesk is the most prompt one.
I have six years of experience in the customer support field, and I have worked with a couple of different apps before. I can easily say Talkdesk is the most prompt one.
Great interface, takes a bit to get used to
What do you like best about the product?
phone numbers anywhere i see them are easy to click and call, speedy and efficient
What do you dislike about the product?
honestly not much, once settled with TD it becomes second nature
What problems is the product solving and how is that benefiting you?
Increases efficiency, frees up time and allows for ease of communication
Recommendations to others considering the product:
Wont regret it if you need something to streamline means of communication by phone
Arrive
What do you like best about the product?
blind transfers are nice, good to be able to copy/paste numbers
What do you dislike about the product?
no saved numbers in the actual call bar / no multi lines
What problems is the product solving and how is that benefiting you?
getting reps on the phone quicker, turning them on/off active or not
Great tool for productivity!
What do you like best about the product?
I like how organized the platform is. It allows me to track my call metrics as a new employee and see my progress. It also allows me to compare my effort relative to my peers to ensure that I work efficiently. The tool is spotless and easy to use. Very smooth.
What do you dislike about the product?
There is nothing bad that I could say! It's great.
What problems is the product solving and how is that benefiting you?
I have realized the value it brings to large companies that need to track their employee's call metrics and data. The phones operate very smoothly, and I rarely have issues.
Talkdesk is good
What do you like best about the product?
It's easy to use and you can auto dial calls.
What do you dislike about the product?
You can only have 1 line at a time and sometimes the calls drop
What problems is the product solving and how is that benefiting you?
talking on the phone
Great I love it
What do you like best about the product?
The efficiency of the dialing and missed calls
What do you dislike about the product?
Its some times hard to dial, and I cant make it bigger
What problems is the product solving and how is that benefiting you?
Talking to customers
TD REVIEW
What do you like best about the product?
The accessibility of being able to dial numbers
What do you dislike about the product?
The feature of putting myself offline after missing calls
What problems is the product solving and how is that benefiting you?
I am managing a book of business while making transactions/negotiations
Love talkdesk
What do you like best about the product?
The ease of access. Talk desk is never down or offline
What do you dislike about the product?
Sometimes this will lag. and this can cause problems
What problems is the product solving and how is that benefiting you?
This is super nice for when you need to quickly get on the line with a customer
Beneficial and easy to use features. They have some limitations but I have seen product growth.
What do you like best about the product?
The Studio feature is easy to use. I quickly set up an IVR for my sales and support team while utilizing attributes to rank agents and deliver quality service. I have received a very high level of support from your customer service team. They have gone out of their way to make us feel listened to and to help provide the best answer to every question along the way.
What do you dislike about the product?
The reporting is almost unusable. I am so disappointed in the Salesforce integration and the constant connection issues we've faced.
What problems is the product solving and how is that benefiting you?
Quickly set up an IVR for my sales and support team while utilizing attributes to rank agents and deliver quality service.
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