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Talkdesk Review
What do you like best about the product?
Talkdesk is a great feature for our Customer Service team. It is extremely user-friendly and provides great reports to use for your team and their development. There are lots of options of ways to set up your talkdesk and reports so it fits your individual use.
What do you dislike about the product?
There seems to be a delay when talking to customers which creates a difficult phone experience sometimes. Other than that, it is great.
What problems is the product solving and how is that benefiting you?
We are able to chat with customers over the phone and solve their issues in real-time instead of the back and forth emails.
Recommendations to others considering the product:
Be sure to read through all the steps for how to set up thoroughly so you will be set up for success.
Talkdesk Review
What do you like best about the product?
the support phone line that you can call
What do you dislike about the product?
lack of being able to talk to anyone on the phone for issues other than technical
What problems is the product solving and how is that benefiting you?
Doing research through 'troubleshooting' on your website or googling I have been able to solve a lot on my own before calling. The Talkdesk website is helpful for troubleshooting!
Recommendations to others considering the product:
If you are not on a timeline or crunch it works great
Platform integrations with sales force is very limited and support team just doesn't care
What do you like best about the product?
Studio flow is easy to administrate and pretty easy to setup
Agent Creation
Dashboards and Reporting.
Agent Creation
Dashboards and Reporting.
What do you dislike about the product?
I can't add users in Bulk.
Integration with salesforce is very limited
I can't do integrations ( SIP integration ) on my own. I can only use PS and pay money for it
Integration with salesforce is very limited
I can't do integrations ( SIP integration ) on my own. I can only use PS and pay money for it
What problems is the product solving and how is that benefiting you?
Quality issues and more than one month without resolution or care
Recommendations to others considering the product:
The administration is relatively easy and creating various call flows is a matter of minutes.
PERFECT CALLING APPLICATION
What do you like best about the product?
The call quality is superb, the support the company provides is very helpful.
What do you dislike about the product?
The app should work more efficiently on low internet.
What problems is the product solving and how is that benefiting you?
Regarding call drops and connections most of the time it is due to internet fluctuations.
great tool
What do you like best about the product?
Easy to use and helpful, especially with reports.
What do you dislike about the product?
some interruptions and status changes without clear notifications
What problems is the product solving and how is that benefiting you?
inbound calls and outbound calls
Flexible, Easy, Professional
What do you like best about the product?
Gives flexibility to work from wherever, detailed stats to stay on top of workforce, multiple options to keep even the biggest business connected
What do you dislike about the product?
Mobile version and online version don't always talk to each other the best which results in mix-matched statuses
What problems is the product solving and how is that benefiting you?
keep workforce of 500+ connected......gave the opportunity to transition from all working in the office to being able to work from home in difficult times
Recommendations to others considering the product:
If you are looking for something that will allow you to go mobile and to not have to purchase another device...this is the product for you
An ideal tool in 2021
What do you like best about the product?
It's intuitive. The interface is simple and easy to use so there is zero learning curve for this software. This is ideal for remote workers with limited access to onboarding training.
What do you dislike about the product?
It's easy to lose the Talkdesk tab in all of the open window tabs. Therefore, when a call comes in you need to find the tab with Talkdesk to answer the call. Some sort of widget for the toolbar or desktop would be ideal.
What problems is the product solving and how is that benefiting you?
Quicker response times to customers becuase all customer service represntatives have access to the interface, all incoming calls and voicemails.
Easy to manage the calls
What do you like best about the product?
the Live Agents List view and the Live Contacts List is very helpful
What do you dislike about the product?
There is a great difficulty in extracting the call history, which is never complete
What problems is the product solving and how is that benefiting you?
The best thing about Talkdesk is that we, have good live call management.
Best service ever met
What do you like best about the product?
Several factors:
1. Empathy of employees
2. The speed of the reaction.
3. Clarity and conciseness of answers.
4. Responsive and polite staff.
1. Empathy of employees
2. The speed of the reaction.
3. Clarity and conciseness of answers.
4. Responsive and polite staff.
What do you dislike about the product?
There is nothing that could affect a negative review)
What problems is the product solving and how is that benefiting you?
Absolutely everything: from minimal complexity for an agent to mass customization of components for large departments)
Easy to use
What do you like best about the product?
I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use.
When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
What do you dislike about the product?
There is nothing to dislike about TalkDesk.
What problems is the product solving and how is that benefiting you?
I have been able to check on teammates' productivity, I have been able to see if our agents are working and check calls and the status they use the most.
This has helped us see if the agent is actually working or not.
This has helped us see if the agent is actually working or not.
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