Highly collaborative and provides so many helpful templates
What do you like best about the product?
The best aspect of Lucid is the ease at which our teams can collaborate. The platform allows users to collaborate in real-time without lagging, causing the app to crash or overriding each other. It also makes it easier to talk through issues we are trying to resolve and break things down in visual parts so even if you don't have a background in that department/field, you can still understand and contribute to the resolution. This has been especially useful in creating workflows that involve multiple departments. Each department is the SME in their realm, but it has been helpful to visualize how their work affects other teams and how their work progresses through other team's workflows. This has help streamline and create new solutions.
What do you dislike about the product?
Something I dislike about Lucid is that it can be difficult for some to use right away because there are so many uses and features. If someone started with a blank chart and wasn't as tech saavy, I could see it being extremely difficult to create what they needed. With that said, I think the key is to start with a template in the beginning to learn about the many ways you can use Lucid Chart and learn about many of the features. Starting with templates made it so much easier for me to understand how to use the app and has continually helped me learn about new (to me) features that I can apply in future charts.
What problems is the product solving and how is that benefiting you?
The biggest thing it is helping with right now is workflow mapping to help our various teams to understand how each team is supporting the project, understand what each team does, and identifying opportunities for improvement.
Highly Preferred
What do you like best about the product?
Very easy to make charts and process maps
What do you dislike about the product?
It was hard to learn without the right training
What problems is the product solving and how is that benefiting you?
It's helping figure out the customer journey for our clients and better understanding their processes to show where we fit into
Intuitive and Powerful Diagramming Tool
What do you like best about the product?
As a Salesforce admin working with cross-functional teams, I use Lucidchart regularly to design workflows, process diagrams, and system architecture.
What do you dislike about the product?
The only drawback I’ve noticed is that large, complex diagrams can feel a bit slow. Also, some premium features are locked behind higher-tier plans, which may not suit small teams.
What problems is the product solving and how is that benefiting you?
Overall, Lucidchart is an excellent tool for anyone needing professional diagrams and team collaboration. I’d highly recommend it to project managers, admins, and technical teams
Assistant Project Manager
What do you like best about the product?
I like the ease of use when creting or starting a flowchart. The rapidness in which I can add a next box, pull out an arrow and just the amazing shortcuts to editing features in general is amazing! Additionally I really enjoy how much I can personalize my diagrams.
What do you dislike about the product?
The least helpful about Lucid is its lack of smart reading/integration of external flowcharts in other formats such as pdf, jpeg or png.
What problems is the product solving and how is that benefiting you?
Lucid is helping our company to create our department's organizational flowchart. Its benefiting us in the sense that we have a user friendly software that allows us to get this done quickly.
Efficient Diagramming with Intuitive Smart Layout
What do you like best about the product?
I love how straightforward it is to set up Lucid Visual Collaboration Suite, even if you're switching from another tool like Miro or using it for the first time. I find its built-in features make diagramming much quicker and more efficient than simpler tools. The smart layout feature, which organizes and spaces elements out, is incredibly helpful and something I haven't experienced in other platforms. This feature alone makes Lucid stand out to me and is a significant reason why I'd choose it over competitors.
What do you dislike about the product?
I think the AI generation tool could be more accurate, as it's currently good but not perfect. This would really enhance the tool's utility for me.
What problems is the product solving and how is that benefiting you?
I find the product makes diagramming easier and more efficient with built-in features, saving time compared to simpler tools.
Lucid Visual Collaboration Suite is simple, yet viable solution for many busy needs
What do you like best about the product?
I can use it for cybersecurity charts and planning
What do you dislike about the product?
Nothing specific stands out but I would compare it to Adobe products and I like this better
What problems is the product solving and how is that benefiting you?
Being able to share and collaborate with documents between staff and non-staff members
Great system
What do you like best about the product?
Easy to use and visually appealing, exited to keep using this tool.
What do you dislike about the product?
I do not dislike the tool, is very user frendly.
What problems is the product solving and how is that benefiting you?
No issues so far.
Makes my life easier!
What do you like best about the product?
I use it to create org charts for all purposes. Being able to import lists helps save so much time.
What do you dislike about the product?
Saving large file org charts come out pixelated when sharing with team members. I'm sure there's a proper way to export but I wish it was more intuitive.
What problems is the product solving and how is that benefiting you?
Saving me time on creating org charts.
Its very visual and collaborative
What do you like best about the product?
All the templates for what you can use, more should be free.
What do you dislike about the product?
That a lot of the templates are premium for really basic builts
What problems is the product solving and how is that benefiting you?
I am a project manager so its great and workflows and other visuals for projects
Harnesses collaborative potential effectively and benefits from improved intuitiveness
What is our primary use case?
I recently did flow charting for one of the nonprofit organizations that I help with using Lucidchart. This is probably where my activity was seen.
At T-Mobile, I used Lucidchart for flow charting and architectural designs to showcase to the organization how we wanted certain solutions to be designed. I used it for capturing brainstorming ideas and using that to get approvals from our stakeholders.
What is most valuable?
The architecture and brainstorming features worked exceptionally well for me. No one in the organization had used it for brainstorming, and my implementation really helped with the visuals and capturing people's opinions and divergent thought processes.
During meetings when we were brainstorming, everybody had the option of jumping in, adding comments, or indicating assignments.
Collaboration was particularly helpful because sometimes I had less visibility into certain areas, although I did the diagramming. When someone with more expertise would join, they would correct me, reword content, or add elements to the diagram that made it more accurate.
What needs improvement?
Though I really appreciate Lucidchart, I feel it is not as intuitive as it could be. I found myself struggling to understand new features, which required searching through help documentation.
The scaling of the page during presentations was challenging. During mid-presentation, it would sometimes switch to a very detailed view, and I would struggle to scale it back to a larger, more complete view. While I found the presentation aspect challenging, it remained the best among all available tools.
Implementing guides that appear on screen to assist with features would be beneficial, such as indicating when to use the plus sign for additions.
For how long have I used the solution?
I used the solution for approximately a year.
How are customer service and support?
I did not use human support. I relied on documentation and community resources to figure out solutions.
How would you rate customer service and support?
What about the implementation team?
I am initiating Lucidchart with a small nonprofit organization. They were working in a basic way, using monday.com for their workflow management and automation. I explained to them that without formal charting and official process documentation, they would create confusion with their automation. I demonstrated this by creating several charts myself.
Which other solutions did I evaluate?
I remember comparing Lucidchart with another tool, but I cannot recall which one specifically.
What other advice do I have?
I have not done anything substantial with Lucidchart in the past year.
The small nonprofit organization does not have a cloud provider.
A colleague implemented data linking functionality, connecting database reports to flowchart elements. This allowed them to display metrics, volume data, and consumption rates within the architectural design itself. The accuracy depended on our queries and design.
We were always a highly collaborative team across various US locations.
I still have not done extensive research on this topic, but Lucidchart remains my first choice. I appreciate all of the Lucidchart tools and plan to use them more over the next few months to gain additional experience.
I rate this solution 7 out of 10.
