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Lucid

Lucid Software

Reviews from AWS customer

4 AWS reviews

External reviews

7,749 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Construction

Collaborate as a team

  • June 09, 2025
  • Review provided by G2

What do you like best about the product?
The amount of templates and shapes is impressive. They make it very easy to learn and get your project completed. Being able to work together at the same time is super impressive.
What do you dislike about the product?
I could not find a dollar sign symbol that we needed as part of our flow.
What problems is the product solving and how is that benefiting you?
We needed to map our customer flow to optimize it with AI and compare it to our sister companies.


    Gambling & Casinos

Easy to get up and running

  • June 09, 2025
  • Review provided by G2

What do you like best about the product?
Ready-to-use templates and icons: These make it incredibly easy to jump into diagramming, brainstorming, or mapping out workflows without starting from scratch.
Real-time collaboration: Multiple users can work on the same document simultaneously, making it ideal for remote teams.
Cross-platform integration: Lucid integrates well with tools like Google Workspace, Microsoft 365, Slack, and Atlassian, streamlining workflows.
Versatility: Whether you're creating flowcharts, mind maps, org charts, or wireframes, Lucid adapts to a wide range of use cases.
Clean, modern UI: The interface is user-friendly and doesn’t overwhelm new users.
What do you dislike about the product?
Pricing: Some users feel that the cost can be high, especially for smaller teams or individual users who need premium features.
Performance with large diagrams: Complex or large-scale diagrams can sometimes cause lag or slow performance.
Limited offline functionality: Lucid is primarily cloud-based, so working offline is not as seamless.
Learning curve for advanced features: While basic use is easy, mastering more advanced tools and integrations can take time.
What problems is the product solving and how is that benefiting you?
Centralized Knowledge Sharing: Lucid makes it easy to visually document processes, systems, and ideas in a way that’s accessible to everyone. This reduces silos and ensures that team members can quickly get up to speed.

Efficient Review Cycles: During reviews, Lucid allows for real-time commenting, version tracking, and visual clarity. This streamlines feedback loops and helps teams align faster.

Dynamic Whiteboarding: Whether you're brainstorming, mapping out user journeys, or planning sprints, Lucid’s whiteboarding tools provide a flexible canvas for creative collaboration.

Cross-functional Collaboration: It bridges communication gaps between technical and non-technical teams by offering a shared visual language.

Remote Team Enablement: With real-time collaboration and cloud access, Lucid supports distributed teams working across time zones.


    Zack T.

Lucid- First time user, long term resident

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
I love being able to add shapes and arrows when utilizing project creation.
What do you dislike about the product?
adding my personal pictures to projects was a bit difficult, as sometimes I could not get it to the size I wanted, or could not erase some of the pic, as I would only want a certain part of the pic. Not a huge deal, but maybe we can have a way to edit and cut images a specific way from the Lucid program.
What problems is the product solving and how is that benefiting you?
We are able to better visualize the scope of work that is needed. This allows all departments to clearly see what work and materials are needed to ensure successful completion.


    Patricia H.

Great tool but difficult to work with

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
Our company uses Lucid to create process flow diagrams, and it’s been a great tool for collaboration. It helps streamline teamwork and consistently delivers high-quality visuals that enhance our documentation
What do you dislike about the product?
I found Lucid to be difficult to use. The interface isn’t very intuitive, and the instructions provided weren’t clear enough to guide me through the process. A more user-friendly experience and clearer guidance would be helpful.
What problems is the product solving and how is that benefiting you?
including flow diagrams in SOPs


    Computer Software

Great but felt over complicated

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
A lot of different tools to use, I can really go in depth and create something meticulously given the time
What do you dislike about the product?
it felt a little overwhelming to me to use, not as intuitive as something like miro that just has a clean interface. Although it's more robust, it's harder as a new user
What problems is the product solving and how is that benefiting you?
Diagramming user journey flows, architecture plans, conducting interviews. a place where we can store and share diagrams for all of checkr


    Fatima M.

streamline team brainstorming, mapping, and project planning through diagrams & realtime collab

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
Real-time collaboration and intuitive interface.
What do you dislike about the product?
Limited offline access and occasional lag issues
What problems is the product solving and how is that benefiting you?
helps streamline team collaboration by making it easy to visualize complex ideas, workflows, and systems in real time. This benefits me by improving communication, aligning cross-functional teams, and accelerating project planning and decision-making.


    Cristopher T.

Lucid for diagramming AWS solutions

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
all the shapes and preloaded templates, minimize the time to diagram any solution
What do you dislike about the product?
Not much, iit's great. Some shapes I haven't found , once I did not find a shape for windows server failover cluster concept, but 99% of the shapes I have looked for are there.
What problems is the product solving and how is that benefiting you?
AWS diagraming
Database diagraming
On premise infrastructure diagramming
Project workflow diagramming


    Andrew O.

First Impressions

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
Quick and easy to get started with. Transition to using Visio was seamless. Easy to work with.
What do you dislike about the product?
Getting to know the navigation and scrolling too a little bit of time.
What problems is the product solving and how is that benefiting you?
Didn't have to wait for IT to set me up with Visio.


    Mark P.

Rich set of tools & great interface

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
The interface is easy to learn and has a suitable structure to be able to store and collaborate with teams effectively. Intergrations with other collaborative tools, like slack, Sharepoint/Onedrive etc make it even more compelling to adopt and use.
What do you dislike about the product?
Um, not much really, maybe some more fonts?
What problems is the product solving and how is that benefiting you?
Central place for our business to create the documentation required for technical projects. Centralised place for us to create templates to keep our work at a high consistency level.


    Karen C.

Easy to use, easy to teach

  • June 04, 2025
  • Review provided by G2

What do you like best about the product?
The templates are great and an easy start to creating flowcharts
What do you dislike about the product?
There isnt much I dont like. I personally expense this and use it for work- thats how much I like using this.
What problems is the product solving and how is that benefiting you?
Its helping me map out processes.