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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,456 reviews
from and

External reviews are not included in the AWS star rating for the product.


    shady h.

Great Interoperability, But Container Confusion Needs Improvement

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
Interoperability with other diagram tools is a strong point. I appreciate being able to import a Miro board simply by using the clipboard, even though some formatting was lost in the process. Overall, this feature is helpful for those transitioning from Miro or who need to work with both platforms. Importing Mermaid diagrams is also straightforward, which I find convenient. However, it would be much more efficient if there were an option to convert Mermaid diagrams into Lucid format, as this would give me greater flexibility to move and style objects as I wish.
I liked the introduction the newly added feature of AI. Exporting to different formats also is a sensible feature.
What do you dislike about the product?
There were several occasions when I found myself confused by the different containers—some have titles at the top, while others just contain text inside. It would also be fantastic if it were possible to import all the styling and images when copying from a Miro board.
What problems is the product solving and how is that benefiting you?
Easy representation of my Solution diagrams


    Ezekiel A.

Customizable Diagrams with Stunning Design Options, Flawless Performance While Designing

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
It comes with some very good pre-designed shapes and objects, but you can customize just about everything when creating diagrams, and I personally like how easy it is to create some amazing shades and color combinations for my designs.
What do you dislike about the product?
The tool has worked without any issues so far, no force closes or import/export problems, all up to expectations.
What problems is the product solving and how is that benefiting you?
The speed with which I can build out diagrams allows me to provide visual structural aids to prospective clients very quickly and easily.


    kavitha s.

A must have to make ideas come into life!

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
The platform's flexibility supporting everything from flowcharts to advanced technical diagrams makes it a versatile tool for both brainstorming and formal documentation. For me, it is not just about visualization, it is about enabling structured thinking and fostering innovation through better communication. i appreciate the ability to turn complexities into clear structured visual representations that everyone can understand.
What do you dislike about the product?
excellent experience so far, nothing stands out as a dislike.
What problems is the product solving and how is that benefiting you?
I often deal with intricate workflows, system architectures and abstract concepts that are hard to convey through text or static documents. Lucid addresses this by providing an intuitive, visual first platform where ideas can be mapped, refined and shared in real time. Ultimately, lucid doesn't just help visualize ideas, it helps me think better together, which translates into faster innovation and more impactful outcomes.


    Meredith P.

Lucid Makes Virtual Collaboration and Sprint Retrospectives a Breeze

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate how Lucid enables our team to collaborate virtually. One feature I particularly enjoy is the voting tool, which has proven to be very useful during our sprint retrospective meetings.
What do you dislike about the product?
There's nothing I dislike about Lucid currently.
What problems is the product solving and how is that benefiting you?
The main challenge that Lucid addresses for our team is enabling collaborative whiteboarding in a virtual environment.


    Rejosh R.

Inspires Creativity and Idea Generation

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
Creating more ideas for a user friendly application
What do you dislike about the product?
Fulfilled my requirements for the new project in order to meet the customer’s needs.
What problems is the product solving and how is that benefiting you?
Fulfilled my requirements for the new project in order to meet the customer’s needs.


    Education Management

Quick Updates Collaboration Without Delays, Function to Re-organize

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I quite like it, I've been using Lucid for about 4 years and the response time and speed in updating. I've noticed that some other collaborative tools focused on diagrams tend to be a bit slow and take time to show the changes that another person makes in the diagram.
What do you dislike about the product?
I think one aspect that could be greatly improved is the connection between entities in the diagram. Often, the arrows are somewhat difficult to connect or end up overlapping with each other. Perhaps a function that allows the diagram to be automatically rearranged would be very helpful.
What problems is the product solving and how is that benefiting you?
This tool allows me to visually lay out the system I have in mind, which makes it easier for my bosses to better understand the idea and have a clearer vision of how the project will work. Additionally, it shows how the different modules will connect, making my presentations and explanations much simpler.


    Palash O.

Effortless Remote Collaboration, Seamless Jira Integration

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I have been using Lucid Visual Collaboration Suite for over three years, primarily for team collaboration, planning, capacity estimation, story breakdown, and project planning. I really appreciate the whiteboarding, story estimation, and diagramming features, which we've come to like a lot more over time. The suite's ability to surface practical templates out of the box was particularly valuable, making the initial setup easy and helping us find the best templates for our specific use case. This tool has significantly simplified collaboration for my largely remote team, allowing everyone to gather in a single place for planning, capacity estimation, and retrospectives, effectively solving problems associated with distributed collaboration. I particularly value creating stories and tasks directly within Lucid and am looking forward to using the Jira integration more extensively. Identifying dependencies and charting out project plans has become much easier, significantly benefiting our workflow. The templates and the potential for integration with tools like Jira are incredibly useful, supporting our Scrum processes and weekly life cycles seamlessly.
What do you dislike about the product?
I would like more features around Jira integration. The current functionality feels limited and enhancing it could improve our workflow efficiency.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to facilitate remote collaboration, enabling my team to effectively engage in planning, capacity estimation, retrospectives, and project management. It helps us identify dependencies and chart project plans better, streamlining our distributed collaboration efforts.


    Vedant P.

Excellent for collaboration with easy controls

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
The variety of shapes and flowchart symbols make creating any flowcharts or data flow diagrams simple and quick. The UI is also very intuitive and easy to learn, with a very useful follow feature to check what others are contributing.
What do you dislike about the product?
Under stress, it can struggle slightly with many collaborators, but under 25 users it is perfectly fine.
What problems is the product solving and how is that benefiting you?
There are no other, even partially free, options for a large number of users to collaborate simultaneously on large mindmaps or diagrams without significant lag or unintuitive UI.


    Food & Beverages

Effortless Collaboration on User Journeys and Workflows

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
We can collaboratively work on user journeys, and work flows with exceptional ease.
What do you dislike about the product?
As of now according to my skills and understanding on the suite, I am pretty much fine with its experience.
What problems is the product solving and how is that benefiting you?
It's solving the complex product spec maintenance with ease Collab and it's comfortable to use for even beginners.


    Jae L.

User-Friendly Platform with Room for More Template Options

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
The platform is user-friendly and intuitive, making it accessible for both beginners and more experienced team members. Its ease of use ensures that everyone can navigate and utilize its features effectively.
What do you dislike about the product?
I would like the AI to provide clear step-by-step instructions on how to action particular features. It would be helpful if there were a simple way to make quick updates to the design and branding of existing templates.
What problems is the product solving and how is that benefiting you?
Lucid helps bring clarity to our existing and future martech stack, and how the various tools relate to one another.