Lucid
Lucid SoftwareReviews from AWS customer
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Transforming Teamwork with Lucid Visual Collaboration Suite
What do you like best about the product?
Lucid stands out for its intuitive and highly visual approach to collaboration. The real-time syncing across team members allows for seamless brainstorming, diagramming, and project planning. The drag-and-drop interface makes creating flowcharts, mind maps, org charts, and wireframes incredibly simple—even for non-designers. Integration with major platforms like Google Workspace, Microsoft Teams, and Slack is another big plus, making it easy to slot Lucid into existing workflows.
The ability to track changes, leave comments, and collaborate asynchronously means that even distributed teams can work efficiently. Lucidchart and Lucidspark together form a powerful combination for both structured diagrams and more freeform ideation sessions.
The ability to track changes, leave comments, and collaborate asynchronously means that even distributed teams can work efficiently. Lucidchart and Lucidspark together form a powerful combination for both structured diagrams and more freeform ideation sessions.
What do you dislike about the product?
While Lucid offers a lot of functionality, the learning curve can be steep for first-time users unfamiliar with visual planning tools. Some advanced features—like conditional formatting or custom data linking—are only available on higher-tier plans, which may not be cost-effective for smaller teams. Additionally, performance can lag a bit when working with very large or complex diagrams, especially on less powerful machines or slower internet connections.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite solves the challenge of aligning teams in real time, especially in remote or hybrid work environments. Traditional whiteboards and static documents don’t offer the same level of flexibility or interactivity. With Lucid’s collaborative whiteboard (Lucidspark), we can visually brainstorm, map out ideas, and run workshops without being in the same room.
It’s been a game-changer for cross-functional collaboration—designers, developers, and project managers can contribute to the same board, organize feedback, and track progress. This eliminates silos, reduces miscommunication, and speeds up decision-making. For us, the biggest benefit has been turning meetings into action plans and keeping everyone on the same page, literally and figuratively.
It’s been a game-changer for cross-functional collaboration—designers, developers, and project managers can contribute to the same board, organize feedback, and track progress. This eliminates silos, reduces miscommunication, and speeds up decision-making. For us, the biggest benefit has been turning meetings into action plans and keeping everyone on the same page, literally and figuratively.
Streamlined visual collaboration that scales with teams
What do you like best about the product?
Lucidchart and Lucidspark have become essential tools in our day-to-day workflows. I love the intuitive UI, which makes it easy to jump right in, whether I’m mapping systems architecture, building org charts, or running real-time brainstorming sessions. Lucidspark, in particular, helps facilitate collaborative whiteboarding during strategy sessions with distributed teams, while Lucidchart helps me keep processes well-documented and visually standardized. Integration with Google Workspace, Slack, and Jira adds to the seamlessness. It's also great for workshops—non-technical stakeholders can easily understand and contribute, which increases alignment.
What do you dislike about the product?
While the tool is incredibly versatile, the permissions and sharing settings can sometimes be confusing, especially when working across teams or external collaborators. Folder organization could also use improvement—it becomes cluttered quickly when you're managing a large number of documents. Additionally, the pricing structure could be more flexible for smaller teams that don't need full access to all advanced features.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning distributed teams around complex ideas and workflows. We use it to model business processes, visualize projects, and communicate across departments—especially with stakeholders who prefer visual formats. The ease of use enables fast adoption, even for non-technical users, while the security features give peace of mind for sharing sensitive documents. It's become a key part of how we plan and document strategy collaboratively.
Lucid has become an essential tool in my workflow for processescl arity and speed.
What do you like best about the product?
I appreciate the intuitive drag-and-drop interface, wide range of templates, and seamless real-time collaboration features—it makes brainstorming and system design easy, even across distributed teams. Integration with tools like Google Drive, Jira, and Microsoft 365 also streamlines workflows significantly.
What do you dislike about the product?
Occasionally, large or complex diagrams can become sluggish to edit, and the pricing can be a bit high for smaller teams or individual users. More advanced data linking or automation features would also be a great addition.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning teams and stakeholders around complex ideas by providing a clear, visual way to represent systems, processes, and architectures. It eliminates the confusion often found in long documentation or static diagrams, and accelerates decision-making through real-time collaboration. For me, it's been especially useful in designing software architectures, mapping workflows, and facilitating cross-functional discussions without ambiguity.
User Friendly
What do you like best about the product?
I appreciate the user friendly tools such as self modifying swim lanes. On other products you have to manually change the swim lanes when you update processes and it is tedious.
What do you dislike about the product?
The lines between process steps sometimes need to be modified to be visually appealing. Also, it would be nice to have a key for the shapes and what they typically represent in a process chart.
What problems is the product solving and how is that benefiting you?
We needed to show all of the steps of our SOPs. It is a helpful visual.
Great for Visual Brainstorming and Team Collaboration
What do you like best about the product?
I like how easy it is to map out ideas visually in Lucid — the drag-and-drop interface and real-time collaboration make brainstorming and diagramming super quick and smooth.
What do you dislike about the product?
Sometimes it feels a bit heavy to load, especially with complex diagrams, and a few advanced features are locked behind the premium plan.
What problems is the product solving and how is that benefiting you?
It helps solve the problem of scattered ideas and misalignment during team discussions. By visualizing workflows and concepts in real time, it makes collaboration clearer and decisions faster.
It's been great to put all my thoughts in one place to get a bird's eye view of my business.
What do you like best about the product?
I love being able to put all my thoughts in one place and see what departments of my business and connect them with the web.
What do you dislike about the product?
I wish I could just talk to it like an AI and have it build the charts for me seemlessly.
What problems is the product solving and how is that benefiting you?
It helps me breakdown each component of my business for each department and see it very easily.
Lucid Chart has been a staple in my Solution's roles in SaaS
What do you like best about the product?
They have made an online drawing tool easy to use. Shapes snap into place where you think and would like them to. Others are clunky and take ages to get to the point you're happy and then, move one object or arrow and you mess up the whole look and feel. Also, if you are looking for a shortcut or how to do something, as it is so widely used, a quick online search and you will find how to do it. I must use it at least a few times per week. Implementation, well, you just login. As I said support, just go online and search for what you need. Integratoin, well I am pretty sure you can embed into JIRA easily, but I have not done this yet, i just take screenshots or include the URL to my drawings.
What do you dislike about the product?
Sometimes the feature you want, like strikethrough or some other formatting is a bit harder to see and find than what you might be used to in MS Word. The arrows can be a bit tricky at times when you move the main shape they are connected to, but can be fixed quite easily vs. other drawing packages and provide for quite flexible positioning while snapping into place well. The resolution of the snapping could be more flexible, i have not figured out if that is possible yet.
What problems is the product solving and how is that benefiting you?
I can collaborate ideas and ERDs easily by sharing URLs
Great but for the correct user
What do you like best about the product?
The ability to be able to create a diagram in real time with my team has been very useful and time- saving.
What do you dislike about the product?
I don't feel like I am using its true offerings to the fullest.
What problems is the product solving and how is that benefiting you?
We were slow to tell our ideas to each other and seeing it all at the same time is useful.
Must use tool for Software Developer
What do you like best about the product?
As an Engineer, Lucid has become an indispensable tool in my daily workflow. The suite's strongest assets lie in its comprehensive diagramming capabilities that cater precisely to my needs of complex software architecture and design. It excels in converting code to diagram with high-level system architecture to intricate class-level diagrams, It also provides intuitive canvas that transforms abstract concepts to clear, visual representations. It has also helped in drafting UML diagrams, creating integration flow and deployment flow charts. Also it helps to share it with team and real-time collaborations. I use it frequently for creating most important diagrams and ideas that ease the work with implementing the work easily, Also customer support is available when required. It integrates well with Jira and other tools so everyone see's the work done rather that coming to portal and checking. Suite is easy to implement and each one with some hands on training can draw exceptional diagram and bring their ideas to reality.
What do you dislike about the product?
The suite has less learning curve with extensive feature set, Sometime team members work hard understanding some options for creating complex architecture diagram and also code to diagram has less options and can draw with mermaid code.
What problems is the product solving and how is that benefiting you?
I faced a lot of problem in drawing manual UML diagrams, architectural diagram, class level diagram for my work, Lucide Visual Collaboration Suite has helped me ease drawing everything i need and also share it with my team for review, approval and changes when required.
Creating process flows
What do you like best about the product?
Simplicity for creating diagrams and making updates
What do you dislike about the product?
Not applicable, as I do not have any feedback for dislikes
What problems is the product solving and how is that benefiting you?
Process diagrams
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