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Lucid

Lucid Software | 1

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External reviews

5,816 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Lucid Visual Collaboration Feedback

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
I love two things about Lucid, the first is the collaboration aspect. Other competitors, such as Visio make it difficult to work together on the same architectural diagram.

The other aspect that I love is that it has all the Azure and AWS cloud icons; I don't have to go and download them and organise them myself; I can just search it up and drag it to the canvas.
What do you dislike about the product?
Nothing major to dislike.

It's a personal preference, but I don't like the infinite canvas. It encourages team members to sprawl their diagrams rather than having them modular, but this is something I can control with good governance.
What problems is the product solving and how is that benefiting you?
As a Solution Architect, I leverage Lucid Visual Collaboration Suite to create and maintain comprehensive architectural diagrams and network mappings.

The platform is important during our pre-development phase, allowing me and the team to effectively communicate complex system designs to stakeholders and development teams.

During active development, Lucid serves as our single source of truth, ensuring all team members remain aligned with the architectural vision and technical requirements. This visual collaboration approach significantly reduces misinterpretation and accelerates our decision-making process.


    Matt E.

Good and getting better

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
So many templates. It has been great to build in Lucid and then go and browse the many templates and examples they offer. Often, I'll spark ideas based on the examples they have in their library.
What do you dislike about the product?
It is still more dificult than it should be from a design and text standpoint. If you're comfortable with keynote/power-point, there are functions that that are difficult to do in Lucid (like text formatting in shapes, copy/pasting effects, etc).
What problems is the product solving and how is that benefiting you?
Customer journey and process mapping is the biggest use case for me. Taking hand-drawn white-board sessions and turning them into a digital, digestible copy saves a ton of time in viewing and finding issues in our processes.


    Computer Software

Supremely powerful, but could use some QOL improvements

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
The AI model feature is great and can help generate an awesome starting point for any charts or data models you're trying to build. There are a lot of customization features that will definitely help get your point across.

Pretty easy to setup and get started. Haven't worked with customer suppor though. I'd use this more frequently if it wasn't so complicated to setup a large API data model.
What do you dislike about the product?
If you're using the free trial AND the AI generator - it'll create more shapes than are "allowed" in your chart. When you try to edit something, and possibly delete it - you cannot add it back in, and Undo does not work either.

Not being able to edit the colors of individual cells in an endpoint list is kind of annoying. You can only edit the full color of the thing, or turn on alternating colors.
What problems is the product solving and how is that benefiting you?
It's helping me build internal data models for my team and giving us the opportunity to better communicate the structure of our API internally and externally.


    Higher Education

Provides Accessibility and Fosters Collaboration

  • November 18, 2024
  • Review provided by G2

What do you like best about the product?
I liked how it allowed multiple users to collaborate and brainstorm in one spot. It also had a lot of cool features that allowed us to brainstorm and map out our ideas in an organized and visually appealing way.
What do you dislike about the product?
Having to join with an account and not paying for it gave me very limited amount of editing options which could make it uncomfortable to use for first=timers who are asked to work on it.
What problems is the product solving and how is that benefiting you?
Mainly, it has helped with providing a platform that multiple users can edit and share ideas on from different devices.


    Kenneth S.

Great Product

  • November 18, 2024
  • Review provided by G2

What do you like best about the product?
Virtual collaboration is made much easier with multi-user editing.
What do you dislike about the product?
Some of the functions may not be immediately obvious on how to utilize them.
What problems is the product solving and how is that benefiting you?
My team is fully remote, so the virtual whiteboarding allows us to feel like we are in the same room together.


    Veterinary

Easy to use

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
Easy to use, straight forward. Ease of sharing to collaborate.
What do you dislike about the product?
I have not found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
Helping to digitalize a flow chart to help implement in another program. Easy to share and collaborate on charts.


    Elisabeth W.

Great tool! Easy to use

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
Love how intuitive and easy to use it is. Also has a great suite of templates. You can also do a lot with the free version.
What do you dislike about the product?
Nothing - truly an incredible tool! Wish there were more templates available in the free version but you can still do quite a bit.
What problems is the product solving and how is that benefiting you?
Helping us to visually map out process flows - so much better than purely written instructions!


    Isaac M.

Easy to use easy to explain

  • November 18, 2024
  • Review provided by G2

What do you like best about the product?
how easy it is to pick up and start using lucid
What do you dislike about the product?
Not knwoing what all the shapes mean, and sometimes my mouse click does not work.
What problems is the product solving and how is that benefiting you?
diagram and share my ideas with the team.


    E-Learning

Useful tool for collaboration

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
Lucid provides a useful tool for brainstorming, collaborating, and staying organized across goals, projects, and teams. It's very intuitive and easy to learn.
What do you dislike about the product?
Although there's the feature to follow the presenter, it can be difficult to keep everyone focused on the same thing. When we present to teams, we get a lot of "where are we now" questions. It would be useful if there was a way to group or organize sections for presentation and more clearly highlight the spot to be looking at.
What problems is the product solving and how is that benefiting you?
Our company has affiliates, and staff across affiliates all need to be informed and involved in collaborating. Lucid makes this possible by providing a space where we can all login to the same whiteboard and have clarity on what's going on with each other's work. It reduces the need for meetings and keeps us all informed and on the same page.


    Computer Software

Good for team discussion and opinion posting

  • November 18, 2024
  • Review provided by G2

What do you like best about the product?
It's really helpful for letting us know about the teammates view in a topic more precisely not only for getting a overview of a idea result but it will let us know how really people are into the game & their intrest by getting their view helps in team organising based on the goal we have
What do you dislike about the product?
Obviously make it total free 😁 till now i am fine with what i am using
What problems is the product solving and how is that benefiting you?
It helps me in getting review of ideas & for posting a really impactful move to let the team know how important it is