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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,520 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Marketing and Advertising

Collaborate with many users outside and inside org

  • January 06, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use and being able to create great diagrams in a matter of seconds.
What do you dislike about the product?
More options in the free versoin to get that full experience.
What problems is the product solving and how is that benefiting you?
Currently working with a network admin and being able to create a network diagram without needing to be in the same room really solves a lot of our problems.


    Financial Services

Great tool for plotting complex business flows

  • January 06, 2025
  • Review provided by G2

What do you like best about the product?
Great AI capabilities, great set of features to get exactky what i need
What do you dislike about the product?
need a larger library of visual UI components
What problems is the product solving and how is that benefiting you?
flowcharts are easy to form and come with great connector support.


    Computer Software

Overall the suite is great!

  • December 31, 2024
  • Review provided by G2

What do you like best about the product?
The interface is very user friendly. I can easily create my diagrams and wireframes with ease. There are a number of shapes and tools that I can use. I sometimes have to create architecture diagrams for work, so Lucid Chart comes in very handy. I also like the collaboration feature. Most of my team work from home so real-time editing comes in really handy. We can all work on the same project with ease.

I haven't had the need to contact customer support so I can't comment on it.
What do you dislike about the product?
If my diagrams get more complex, I notice some lag. However this could just be that my computer isn't able to handle it. I'm not sure if this feature exists, but in Lucid Chart I wish there was a way to change the styling of text once and apply it for the entire diagram. Some extra features like this would be nice.
What problems is the product solving and how is that benefiting you?
One of the key features is the collaboration. Having the ability for multiple people to work on the same document allows us to seamlessly work on a project together as we all work from home. It directly solves the problem that remote work can have. The use of preset shapes and templates also ensures that everyone uses consistent elements in diagrams, reducing misunderstandings and making the visuals more professional and standardised.


    Twela W.

Great but long learning curve

  • December 23, 2024
  • Review provided by G2

What do you like best about the product?
Collaboration is great for visual learners and great for remote teams
What do you dislike about the product?
Long learning curve. Tool feature are not intuitive
What problems is the product solving and how is that benefiting you?
Brainstorming ideas and establishing product roadmap


    Information Technology and Services

Impressed new user

  • December 20, 2024
  • Review provided by G2

What do you like best about the product?
I like that I can work on something with my colleague and he can quickly contribute himself without having to ask me to do it because I am the one who created it. I think it makes the project go faster.
What do you dislike about the product?
Nothing really, just the amount of time it takes to be able to get up and running, so the learning curve. But that is mainly on myself.
What problems is the product solving and how is that benefiting you?
It his helping us chart the user story for non-product people and product people alike to make sure we are on the same page when it comes to what is the sequence of events after certain triggers


    Dimitrios K.

Overall good experience for creating boards and collaborating.

  • December 20, 2024
  • Review provided by G2

What do you like best about the product?
It is quite intruitive and easy to use and the tools cover most of the use cases I needed so far.
What do you dislike about the product?
The color palette could be enhanced and the migration process (from other services) has not been optimal.
What problems is the product solving and how is that benefiting you?
Helps with collaborative processes (e.g. retrospectives etc) as well as with visual mapping of data models.


    Philip P.

Great diagram creation tool for engineering teams

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
I like that we can share a link and work silmultaneously on one diagram. It loads up easily, fast, and everything is easy to use
What do you dislike about the product?
Some of the UX/UI takes some getting used to and knowing where some simple stuff is like changing text box transparencies.
What problems is the product solving and how is that benefiting you?
How to plan out engineering hardware designs and creating PCBs


    Cindy C.

Does not load properly

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
I appreciate how the platform allows multiple users to collaborate and make edits simultaneously. It’s convenient having everything on one page, with features that automatically organize content for a clean layout. I also like the ability to lock elements in place, ensuring they can be moved together without becoming scattered. While I’m still learning how to optimize its features, the platform’s functionality has been very helpful so far.
What do you dislike about the product?
I have to open Lucid in incognito mode because it doesn’t load properly in standard Google Chrome. Although it works in other browsers, I primarily use Chrome, so this adds inconvenience. Additionally, it’s frustrating to have to manually adjust the font size and color settings every time. Lastly, I think it would be better if only the document creator had the ability to hide or unhide content for better control and organization.
What problems is the product solving and how is that benefiting you?
Lucid is an excellent alternative to a recently unavailable collaborative platform.


    Nitin S.

awesome interface, easy to use, lot of interactive features

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
awesome interface, easy to use, lot of interactive features.
User can start using it right away. Lots of features available.
We can use it very frequently in our day to day office life.
What do you dislike about the product?
nothing really it has almost all the features
What problems is the product solving and how is that benefiting you?
no need to use multiple products for different purposes. this is one stop shop


    Computer Software

not very convinient

  • December 18, 2024
  • Review provided by G2

What do you like best about the product?
I use mainly the uml charts, like Miro much more in terms of UI and UX.
What do you dislike about the product?
The smoothness, the UI is not intuitive and looks old, not conveneint
What problems is the product solving and how is that benefiting you?
Mostly to explain the architecture and organize thoughts