Lucid
Lucid SoftwareReviews from AWS customer
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Collaboration Made Clear: My Experience with Lucid
What do you like best about the product?
What I like best about the Lucid Visual Collaboration Suite is how seamlessly it enables real-time collaboration on complex ideas. The intuitive drag-and-drop interface, combined with powerful templates and integrations (like Google Drive, Slack, and Jira), makes it easy for teams to brainstorm, diagram workflows, and align on strategy—whether they're in the same room or across time zones. The visual clarity it brings to planning sessions, org charts, and project mapping is unmatched. Plus, the ability to comment, tag, and update live reduces back-and-forth emails and keeps everyone on the same page.
What do you dislike about the product?
What I dislike about the Lucid Visual Collaboration Suite is that while it's feature-rich, the learning curve can be a bit steep for new users unfamiliar with visual diagramming tools. Some advanced features—like conditional formatting or data linking—aren’t as intuitive as they could be and may require additional training or support. Also, performance can lag slightly when working on very large or complex diagrams with multiple collaborators. Lastly, certain features are locked behind higher-tier pricing, which might not be ideal for small teams or individual users with limited budgets.
What problems is the product solving and how is that benefiting you?
The Lucid Visual Collaboration Suite solves several key problems related to communication, alignment, and productivity—especially in remote or cross-functional teams. Here's how it's benefited me:
Problems Solved:
Lack of visual clarity in complex projects – Text-based tools fall short when explaining intricate workflows or structures.
Communication gaps in remote teams – Without a shared visual workspace, ideas often get lost in translation.
Inefficient brainstorming sessions – Traditional whiteboards or scattered notes aren't scalable or collaborative in real time.
Difficulty aligning stakeholders – Getting buy-in across departments is hard without a clear visual representation.
Benefits for Me:
Better collaboration: Real-time editing and commenting keep everyone aligned without endless meetings.
Faster decision-making: Visuals simplify complex ideas, helping stakeholders grasp concepts quickly.
Improved productivity: With templates and integrations, I can build diagrams or roadmaps faster than starting from scratch.
Centralized documentation: All visual assets live in one place, making it easier to revisit and iterate on past work.
Overall, Lucid helps bridge the gap between ideas and execution by making everything more tangible and accessible.
Problems Solved:
Lack of visual clarity in complex projects – Text-based tools fall short when explaining intricate workflows or structures.
Communication gaps in remote teams – Without a shared visual workspace, ideas often get lost in translation.
Inefficient brainstorming sessions – Traditional whiteboards or scattered notes aren't scalable or collaborative in real time.
Difficulty aligning stakeholders – Getting buy-in across departments is hard without a clear visual representation.
Benefits for Me:
Better collaboration: Real-time editing and commenting keep everyone aligned without endless meetings.
Faster decision-making: Visuals simplify complex ideas, helping stakeholders grasp concepts quickly.
Improved productivity: With templates and integrations, I can build diagrams or roadmaps faster than starting from scratch.
Centralized documentation: All visual assets live in one place, making it easier to revisit and iterate on past work.
Overall, Lucid helps bridge the gap between ideas and execution by making everything more tangible and accessible.
Lucid review for arch design
What do you like best about the product?
Visual and best tool out there and visual it looks good
What do you dislike about the product?
Knowledge base articles and needs videos for teams to learn it
What problems is the product solving and how is that benefiting you?
Arch design
To the point short and sweet
What do you like best about the product?
That it makes it easy to do a presentation or show someone what your working on most importantly I don’t have to use it much as in one presentation it gets the job done. It can be used everyday with ease.
What do you dislike about the product?
The drag feature it could be better or zoom to it gets a bit slow when your trying to do it smoothly. I love how you can easily choose the shapes that need to be used. Implementing new ideas can be easy when done. If expanding is the mean purpose you won’t need to use it frequently as much. Integrating Lucid with a slideshow it the best fit. If you use it everyday you get better. No need for customer support as the app works well.
What problems is the product solving and how is that benefiting you?
It’s solving having to show structure to new employees and having one slide only for this no jumping around from app to app.
Game-Changer for Visual Collaboration and Cross-Functional Alignment
What do you like best about the product?
Real-time collaboration with version control
Ease of creating professional diagrams and process flows
Integration with project and productivity tools
Facilitates hybrid and remote teamwork
Ease of creating professional diagrams and process flows
Integration with project and productivity tools
Facilitates hybrid and remote teamwork
What do you dislike about the product?
Occasionally, performance slows down with very large, complex diagrams. More offline capabilities would be a nice addition.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps us align cross-functional teams, streamline complex planning, and accelerate decision-making through clear, real-time visual communication
Great for Team Diagrams, but Could Be Smoother at Scale
What do you like best about the product?
As a software engineer, I find Lucid invaluable for visualizing complex system designs, API workflows, and service architectures. It bridges the gap between engineering and non-technical stakeholders by making abstract concepts easy to understand. The real-time collaboration features, including comments, shared editing, and integration with tools like Jira and Confluence, streamline our technical planning and sprint discussions. I also appreciate how effortlessly it handles versioning, allowing the team to iterate on diagrams without losing context. It’s become a central part of how we brainstorm, plan, and document our systems.
What do you dislike about the product?
As a team lead working on architectural planning, I’ve found that while Lucid is great for initial brainstorming and system mapping, it lacks certain features that support long-term architectural documentation at scale. For example, large diagrams with many dependencies tend to become sluggish and harder to navigate over time. Permission management across multiple workspaces can be clunky, especially when aligning with engineering org structures. I also wish Lucid supported more dynamic integrations, like live data syncing from architectural repositories or cloud infrastructure — which would help maintain diagram accuracy in evolving systems. Improving these would make Lucid an even more powerful tool for technical leadership.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning technical and non-technical stakeholders by providing a shared visual language. Whether it’s system architecture, data flow, or sprint planning, the suite makes it easy to break down complex ideas into intuitive diagrams. It also eliminates version control issues that come with static tools, our team can collaborate in real time, leave comments, and iterate quickly without losing context.From a leadership perspective, it streamlines architectural reviews, incident retrospectives, and onboarding by keeping everything well-documented and visually accessible. Overall, it shortens the feedback loop, reduces back-and-forth communication, and keeps everyone aligned, especially in fast-moving projects with distributed teams.
GREAT system
What do you like best about the product?
As a Human Resources professional, I've used a lot of tools to manage communication, process mapping, and training initiatives—but Lucid Visual Collaboration Suite has genuinely impressed me. Whether I’m brainstorming recruitment strategies with leadership or mapping out onboarding processes for new hires, Lucidchart and Lucidspark help bring clarity and creativity to every conversation.
Overall, Lucid empowers teams to communicate with clarity, spark innovation, and align around shared goals. It’s a game-changer for strategic thinkers and creative problem solvers alike!
Overall, Lucid empowers teams to communicate with clarity, spark innovation, and align around shared goals. It’s a game-changer for strategic thinkers and creative problem solvers alike!
What do you dislike about the product?
The full suite can get pricey for smaller HR departments or nonprofit teams. It would be great to see more flexible pricing tiers or discounts tailored to nonprofits or solo professionals.
What problems is the product solving and how is that benefiting you?
My company was able to be more professional and streamlined
Easy to use platform for Org Charts
What do you like best about the product?
It was an easy-to-use tool. I wanted to replicate our company's org chart, and I tried with other platforms, but Lucid Chart was the winning one.
What do you dislike about the product?
Their buttons once selecting a form. It was frustrating to see that the forms didn't have the same sizes and that it didn't have an option to make them all the same. The copy-paste feature created different-sized forms.
What problems is the product solving and how is that benefiting you?
Easy to make org chart and automatically saved in the cloud.
Solid tool, with the ease of approach I want and depth when I need it
What do you like best about the product?
I can create diagrams, documentation, flowcharts and more quickly, with minimal fuss and I never feel like I'm fighting the tool for what I want. There's an intuitive man-machine interface here that other products fail to tune in on.
What do you dislike about the product?
I had to stretch to find something I didn't like. One thing to look at, is that I like to use Dark Mode flags in my browsers - now granted this is an experimental feature not currently fully supported - and in some edge cases Lucid is hard to use with these flags, certain transparencies or visibilities don't display fully properly, and the behavior isn't quite the same between browsers either.
What problems is the product solving and how is that benefiting you?
Most recently I used it for project planning flowcharts, but I used it for documentation on auth methods too. Whenever I need a fast diagram or a solid flowchart, I turn to Lucid. It's on my bookmarks bar/favorites bar. I don't even always save my work either, sometimes I use it a bit for a scratchpad and then delete.
Great for clear, concise flowcharts for business processes.
What do you like best about the product?
As a professional working in risk analysis and cross-functional project teams, I appreciate how Lucid makes it easy to align people and ideas visually. What I like best is its real-time collaboration capabilities—our team can work on the same diagram or process flow simultaneously, which streamlines decision-making and reduces miscommunication. I also use Lucidchart and Lucidspark frequently for different purposes: Lucidchart for creating detailed process maps and data flows, and Lucidspark for brainstorming sessions. The wide variety of templates (like customer journey maps and swimlane diagrams) saves time and ensures visual consistency. Plus, the integration with Google Workspace, Microsoft Teams, and Slack enhances our workflow without needing to constantly switch between platforms.
What do you dislike about the product?
While the suite is very powerful, some of the more advanced features—like conditional formatting or automated data linking—require a bit of a learning curve, especially for new team members. The pricing can also be a barrier for smaller teams or individuals; we had to evaluate carefully before upgrading to a team plan. Occasionally, I’ve noticed that performance can lag a bit when working on very large diagrams with many collaborators, which can be disruptive in time-sensitive meetings.
What problems is the product solving and how is that benefiting you?
Lucid has helped us solve several collaboration-related challenges, especially around remote teamwork, process transparency, and onboarding. Before using Lucid, documenting and explaining complex workflows or risk assessments required long written reports that weren’t always easy to interpret. Now, we use Lucidchart to visually communicate risk matrices and mitigation workflows, which has improved stakeholder understanding and buy-in significantly. During workshops, we use Lucidspark for ideation, which helps everyone—whether in-office or remote—contribute in real time.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
Solid option for visualizing org charts, processes, etc
What do you like best about the product?
I like that the learning curve is fairly quick to get started and that you can collaborate with other team members.
What do you dislike about the product?
It can be intimidating to use it as it has so many features and templates so difficult to sometimes get started without breaking a template or what not.
What problems is the product solving and how is that benefiting you?
Basic org charts, business operations processes/procedures, mapping out customer journeys
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