Lucid
Lucid SoftwareReviews from AWS customer
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New to the software. I've been a user of Visio for years.
What do you like best about the product?
The ability to share my work across our current platform.
What do you dislike about the product?
So far I've not seen how to work offline.
What problems is the product solving and how is that benefiting you?
Helps by creating visual content that best explains the project roadmap and concepts being used.
...wish I came across that tool a long time ago!
What do you like best about the product?
Lucid Visual Collaboration Suite is so easy to use and is such a collaboration enabler, even for someone like me, who is not the most technical guy around! I absolutely love the clean desktop interface, which makes my life easier when creating diagrams in a super efficient way. I am also impressed by the large amount of available Templates.
What do you dislike about the product?
The experience that I've had when trying to use this suite on mobile device could have bene much better (could be because of a "web-first design" approach somehow)
What problems is the product solving and how is that benefiting you?
“Lucid Visual Collaboration Suite helps our Professional Services Team to turn complex ideas into clear, shared visuals in real time. It also helps a lot to eliminate miscommunication, whilst keeping projects and ideas aligned—especially when working with individuals across various countries!”
Powerful Yet a Bit Overwhelming for Beginners
What do you like best about the product?
I appreciate the ability to create custom flowcharts that help my team see the big picture and understand their roles. I find the feature to insert links to documents very helpful, and I really like the decision-maker tool in the flowchart. Autoload features are set so that it flows intuitively on its own.
What do you dislike about the product?
I find the software to be somewhat complex, with functions that are more advanced than what I require, resulting in a bit of a learning curve. The terminology used in the software is not entirely clear to me, and I still struggle with simple tasks like making arrows straight in flowcharts. The software could be more beginner-friendly, as it feels overwhelming with its robust features. It would be beneficial to have more detailed help resources, examples of feature applications, and possibly a simpler, less expensive version tailored for beginners.
What problems is the product solving and how is that benefiting you?
I use the product to organize multi-step processes, ensuring clarity on team responsibilities and facilitating smooth task handoffs through linked flowcharts.
A versatile and intuitive platform for seamless team collaboration.
What do you like best about the product?
Lucid Visual Collaboration Suite makes it incredibly easy to visualize complex workflows and align cross-functional teams. The drag-and-drop interface, wide array of templates, and real-time collaboration features enable our team to brainstorm, plan, and execute projects effectively—even when working remotely. The ability to integrate with tools like Slack, Jira, and Google Workspace streamlines our workflow and reduces time lost switching between apps. It’s especially powerful for product planning, architecture diagrams, and stakeholder presentations.
What do you dislike about the product?
While the platform is generally intuitive, it can sometimes feel a bit sluggish when working on large, multi-page diagrams. Additionally, the pricing model may not be ideal for smaller teams or organizations looking for advanced features without a full enterprise plan. It would also be helpful to have better offline access or sync capabilities for situations with limited internet connectivity.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps us overcome communication gaps between technical and non-technical teams by providing a shared visual space for brainstorming, architecture diagramming, and collaborative planning. It’s especially helpful during sprint planning, systems design reviews, and incident response retrospectives. By enabling asynchronous collaboration through editable diagrams and whiteboards, we’ve significantly reduced meeting times and improved alignment across remote team members. The clarity and speed with which ideas can be illustrated has boosted both decision-making efficiency and cross-functional understanding.
User Perspective: Lucid Visual Collaboration Suite Experience
What do you like best about the product?
What I like best about Lucid Visual Collaboration Suite is how easy it makes working together in real time. The interface is clean and simple, so even if you’re not super tech-savvy, you can jump right in. Plus, having lots of templates and different visual tools all in one place saves me a ton of time.
What do you dislike about the product?
What I dislike about Lucid Visual Collaboration Suite is that it can slow down when working with really large or complex diagrams, which can be frustrating. Also, some advanced features aren’t very easy to find or understand without extra guidance. Lastly, the free version feels a bit limited, and the paid plans can be pricey for individual users or small teams.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite solves the problem of remote teamwork by making it easy to create, share, and edit visual projects together in real time. This benefits me by helping my team stay on the same page no matter where we are, speeding up decision-making and reducing miscommunication. Instead of sending files back and forth, we can brainstorm, plan, and organize ideas all in one place, which saves time and keeps our work more organized.
Has a ton of potential but is not very intuitive
What do you like best about the product?
I like that it can be used very collaboratively. I have used it to create project outlines, illustrate user flows, and highlight important discussion points. I also like that there are a ton of templates to choose from to help me with project planning.
What do you dislike about the product?
The biggest downside of this platform is its usability. I'm very used to using Figjam as a collaboration tool, so compared to Figjam, I don't think Lucid is as intuitive to use. A few examples I can think of right now is that on Figjam, I'm able to use the pen feature just by pressing "P", I can also use the select feature by pressing "V", and create rectangles by pressing "R". Another thing that doesn't seem to work well is the scrolling function. When I try to scroll using my mouse, it instead forces me to zoom in and out of the screen. The only way the scroll feature works for me is if I use my trackpad on my laptop. I find this to be the most frustrating part of this platform because it takes an extra step for me just to scroll from one part of the document to another. With Figjam, the scrolling function works perfectly without me having to use a different scroll. Additionally, if I want to zoom in and out, I would simple just press the command key and scroll.
What problems is the product solving and how is that benefiting you?
It's allowing me and my team to brainstorm ideas for a new project, create a project outline, and show user journeys. It does not address the need for wireframing, as Figma is best used for that. With that said, since I do all my wireframing on Figma, I do prefer to do my collaboration whiteboard on Figjam since it's the same platform.
Makes Project/Program Management Easy
What do you like best about the product?
Lucid easily integrates with Google Drive. You can even select create a new Lucid chart directly from your drive. There are a ton of relevant, easy to use templates readily available, making my life much easier and creating new project much quicker. Editing and creating is easy, even in live collaboration with virtual teams.
What do you dislike about the product?
It's mostly intuitive, but there is a learning curve to learn all the features and unlock the full power of the tool.
What problems is the product solving and how is that benefiting you?
I use Lucid to create process maps, RACI's, white boarding, brainstorming with teams, and creating visuals to put into power point presentations.
Good software. User friendly. Not revolutionary.
What do you like best about the product?
I like that there’s a rich abundance of templates and use cases. For that reason it gets a competitive edge over similar competitors like draw.io. I work in agile utilizing JIRA but I browsed the agile templates Lucid has and those are great. I may even pitch using it to my department.
What do you dislike about the product?
Though I like the “feature finder” feature, there were several use cases I had where there were zero search results for said use case (and I tried to make my verbiage as search query friendly as possible). Off the top of my head one feature I’d have liked but failed to find it turning text (eg a numbered or bulleted word doc) into a process map flowchart. I think it could benefit from more AI potential use cases in general.
What problems is the product solving and how is that benefiting you?
Enabling alignment with people (myself included to an extent) , who are more visual learners and those who are often afraid to otherwise speak up when they don’t understand unguided explanations
Lucid for business use
What do you like best about the product?
It integrates a digital whiteboard, Lucidspark, for initial brainstorming with a diagramming tool, Lucidchart, for creating structured flowcharts and process maps. This allows teams to move concepts from a freeform environment to an organized format while collaborating in real-time.
Next, its code to diagram tool using AI is a time saver.
Next, its code to diagram tool using AI is a time saver.
What do you dislike about the product?
Would have liked cross-linking with google docs where the updates on Lucid reflects on google docs.
What problems is the product solving and how is that benefiting you?
Wireframing, sequence digram, and customer journey have been a time saver.
review features
What do you like best about the product?
Ability to process diagram and white board for notes, questions and real time collaboration. Easy and intuitive to use
What do you dislike about the product?
sharing when others do not have the same software or licenses
What problems is the product solving and how is that benefiting you?
drawing while working remotely
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