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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,534 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Brent A.

Picture worth a thousand word

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Easy sharing with collaborators. Use for both high-level and low-level technical diagrams.
What do you dislike about the product?
honestly, pretty solid tool... no real complaints...
What problems is the product solving and how is that benefiting you?
Technical Diagrams...


    Financial Services

Rui's review for Lucidchart

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Easy to work with the existing components to quickly build a wire frame. Easy to export to formats for sharing
What do you dislike about the product?
It would be great to add a conversation bubble component, currently, I am using the cloud shape instead
What problems is the product solving and how is that benefiting you?
I was using Lucidchart for documenting a complicated workflow of our app login process. Lucidchart helped me quickly pull the workflow together and articulated the workflow clearly to our stakeholders.


    Mikhail M.

Great and very cool drawing tool for create graphs, designs, charts. Easy to use, easy to save.

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Very simple design to understand, not a complicated interface. Lots of templates exists and you can almost find any suitable template very quickly.
What do you dislike about the product?
So far using it find that I like everything. No any things, that I can bring as dislike.
What problems is the product solving and how is that benefiting you?
Problems, that using Visio is too complicated and costly. Find suitable tempate or drawing design nearly impossible with Visio, so lucidchart is awesome alternative.


    Financial Services

Business Process Success

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Ease of use, navigation, and intuitive integration of the different components within this tool. The Action functionality allowing you to like layers within a chart or tie in other charts allows you to create powerful presentations.
What do you dislike about the product?
It is sometimes challanging to edit in the correct shape or flowchart boxes when they are stacked but once you learn how to Arrange boxes that touch it become clear.
What problems is the product solving and how is that benefiting you?
We built all of our business processes into Lucidchart process maps allowing us to illustrate gaps in the workflows we wanted to enhance. These also became the foundation for training tools.


    Julia L.

Lucidchart is great for plotting lifecycle comms

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
As a CRM and lifecycle marketer, it's very important to be able to see a holistic mapping of our customer journey strategy. Lucidchart is able to help us do so easily and we're able to visualize the flow. It's a very easy tool to learn—intuitive and drag and drop.
What do you dislike about the product?
The user interface can sometimes be frustrating. For example, the connecting arrows between shapes when overlapping are difficult to select the one you want. If you have words associated with your arrows it can become even more frustrating to select the right arrow.
What problems is the product solving and how is that benefiting you?
I use Lucidchart to map out customer journeys. It is able to help me visualize the flows before we put in our CRM tool. Because only members of the CRM tool have access to the mapping of our workflows there, Lucidchart is what we use to show the journeys to stakeholders or if we're creating a deck for presentation.


    Mental Health Care

General Review

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I like that it is easy use, can be used on any browser and there isn't any set up, or configuration time.
What do you dislike about the product?
I would like to have more options for images part of the chart, inside blocks, etc. I also do not like the screen dimensions when viewing long flows, I wish it could autosize the screen so I can view it and read the text it better, maybe a scroll in feature to view particular parts of the flow. I would like to also use emojis or other icons or have a feature to draw in.
What problems is the product solving and how is that benefiting you?
I am solving processes and development flow. The benefit is to easily visualize end-to-end flows and understand where the bottlenecks may appear or if there is an error or issue with the process.


    Apolonio G.

One of the most useful tools I use

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Lucidchart is very flexible and great for communicating visually. The number of built-in icons and templates make it very easy to use. I switched from Viso years ago and have never looked back.
What do you dislike about the product?
There isn't much to dislike about Lucidchart. If pressed I suppose I would have to say that it would be nice to have the ideation capabilities from Lucidspark (a sister product) built in.
What problems is the product solving and how is that benefiting you?
I do a lot of process mapping and analysis (like bowtie risk analysis). I also use it for creating workflows for our software development team. It helps improve communication and save time.
Recommendations to others considering the product:
I can't recommend it enough. Try it and you will see.


    Nick N.

Engineering documents for non-engineers

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Simple intuitive interface with powerful feature set.
What do you dislike about the product?
Turning snapping on/off, placing images and routing lines is harder than it should be.
What problems is the product solving and how is that benefiting you?
Engineering documents, wiring diagrams, flow charts. It's a swiss army knife. I love that it's one tool for multiple uses so I don't have to learn yet another piece of software.


    Nicole G.

Awesome Mapping Software!

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I love that it integrates with Confluence as well as that it has so many different shapes and options available.
What do you dislike about the product?
I wish it had more BPMN 2.0 mapping shapes.
What problems is the product solving and how is that benefiting you?
Business process mapping, current and future states
Recommendations to others considering the product:
I would recommend this over the alternatives for process mapping and diagraming, especially if you utilize jira/atlassian.


    Consumer Goods

Great Charting Tool!

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I like the Arrange features especially. Making things look pretty is key for me.
What do you dislike about the product?
I think it would be nice to have more standard shapes included.
What problems is the product solving and how is that benefiting you?
We brainstorm architectural designs, data flow, as well as data schemas.
Recommendations to others considering the product:
Try it out.