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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,534 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Financial Services

Easy to use

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
It's simple to use and easy to create charts and diagrams. Its collaborative feature is also one of the best reasons to use lucidchart.
What do you dislike about the product?
It's overly simplified for designers like myself, but it does do the job.
What problems is the product solving and how is that benefiting you?
Translating stakeholder requirements into a logical flow so that we can find alignment amongst the team. The lucid chart will to help to identify gaps and opportunities.


    Dafne T.

Love LucidChart

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
We are a consulting company and we create a lot of workflows, process maps and process architecture for our clients. We have tried lots of different tools and LucidChart is the only one that has met all of our requirements.
What do you dislike about the product?
Honestly there is no feature of LucidChart that I don't like. The commenting feature has been very valuable for our team since we often collaborate on our deliverables.
What problems is the product solving and how is that benefiting you?
We are solving process inefficiencies, documenting processes and workflows, and doing database architecture. Our clients love seeing the visual representation of their processes in LucidChart.


    Kim E.

Great for Many Purposes

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Lucid Chart is a great way to create consistent, clear diagrams and flowcharts that can be shared and edited by multiple users. Its interface is simple and familiar, but more robust than, say, trying to make a diagram directly in Google Slides or Docs. The import and export features make it simple to pull in data and export a clean deliverable.
What do you dislike about the product?
I'd say the only downside of using Lucid Chart is that, when sharing documents (even just to view), your collaborators need to create an account. It would be great if there was a way to share documents in progress with only viewing permissions (so the document can remain live/be updated, but also publicly accessible.
What problems is the product solving and how is that benefiting you?
Lucid Chart helps me when I need space to create a sprawling document - using the infinite canvas option, I can wireframe out an entire website on one sheet and take as many notes as I want in one place before organizing them or exporting them as deliverables.


    Information Technology and Services

Just the tool I needed

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I was looking for a tool to make my own flowchart and didn't think it existed... Lucidchart is easy to use and perfect for making a customized flowchart that can expand and grow in any way you please.
What do you dislike about the product?
The only thing that I find a little frustrating with lucidchart is that typing directly into the bubbles can be hard to format correctly. I typically will copy and paste from Google docs. Not the worst problem, but could be fixed.
What problems is the product solving and how is that benefiting you?
I use Lucid hart to build a talking track for sales calls. I found a doc was too linear and hard to navigate quickly on a call. Now I can easily move around my flowchart to find all the information I'm looking for.


    Justin H.

Lucidchart review!

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Ability to link external docs and websites from flows. Link sub flow to sub flow.
What do you dislike about the product?
Can be challenging to align direction arrows to center of boxes, snap to fit and alignment
What problems is the product solving and how is that benefiting you?
Documenting existing process flows, enhancement projects, future state process flows, org charts
Recommendations to others considering the product:
Definitely worth the try if using other tools. Super easy to use


    Michele C.

Super Easy

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
The ease of how you can build workflow and move items around and have multiple worksheets
What do you dislike about the product?
I would like to be able to view the workflows I build on an app for reference.
What problems is the product solving and how is that benefiting you?
I am building work flows for my entire business. The ease of being able to show others how a process works is priceless.


    Lisa F.

Personal use to professional have been seamless and excellent

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I like how intuitive the program is to use. With a multitude of templates and features, colleagues, students and I can perform mindful collaborative products without frustration.
What do you dislike about the product?
We did have some issues at first with sharing and training, the dislikes are more external. Although every so often I have an image that won't import and an arrow that just won't go where I want it, I have not encountered many problems with any of the platforms in the suite.
What problems is the product solving and how is that benefiting you?
As a classroom, we have been using LucidChart to brainstorm connections in larger systems. We have liked how we can move pieces around, make new connections, add different elements and continue to grow the 'chart' without constraints.


    Chinmay D.

Great tool for infographics and documentation

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I like how we have so many options for shapes and icons, and we can make our own custom shapes and use it across the enterprise. There is always a shape to capture the idea that you have.
What do you dislike about the product?
It's a bit tricky for your enterprise to use the custom shapes that you make I wish that could be better so that once I make them and add to my library everybody can use them
What problems is the product solving and how is that benefiting you?
It's a great tool for developing general infographics for your clients and also for someone who just joined your company and wants to learn about your system or solution


    Alexander B.

Excellent tool for building functional and technical workflows for current and future state designs

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
Lucid has become an invaluable tool to me as a Product Manager. By easily and quickly being able to draft product and service workflows it helps drive the conversation and helps the team identifiy requirements and possible gaps in solutions.
What do you dislike about the product?
There is honestly nothing I can think of that I dislike about Lucid. On rare occasions, the UI is slow which can be a major pain, although this is infrequent and I can't even say for sure if this is Lucid or my own internet.
What problems is the product solving and how is that benefiting you?
Lucid is great at helping to facilitate product and design discussions. It helps visualize the process and visualize each step and decision in a process. Visualizing the process makes sure that everyone understands the process or solution being discussed and enables everyone to raise questions if items are missing or that they didn't expect in a process.
Recommendations to others considering the product:
Make sure to use the new user learning tools!


    Non-Profit Organization Management

Lucidchart is visually useful

  • March 08, 2022
  • Review provided by G2

What do you like best about the product?
I love using Lucidchart to view process workflows and organizational charts.
What do you dislike about the product?
I wish there was a feature where the box would automatically fit the text size rather than me adjusting down if the text is smaller than the initial box.
What problems is the product solving and how is that benefiting you?
I mainly use Lucidchart for understanding future workflows for change management.
Recommendations to others considering the product:
Take advantage of the lessons and talk meetings.