Essential Tool for Effortless Design and Collaboration
What do you like best about the product?
It makes design and collaboration easier. life saver for tech people who want to present flow charts, architectural diagrams. It has too many features
What do you dislike about the product?
not much, just the fact that it can be a bit difficult for a first-timer and would probably need too many modifications and googling to get around with it.
What problems is the product solving and how is that benefiting you?
Lucid Collaboration suite provides me with the tools to work on visual representation of some highly technical stuff which can be easily explained to the downstream business stakeholders
Effortless Diagramming That Enhances Client Communication
What do you like best about the product?
The diagraming tool is easy to use and helps convey ideas in client interactions
What do you dislike about the product?
Honestly, nothing. Although I hate the ‘@name’ at the bottom of sticky notes
What problems is the product solving and how is that benefiting you?
They help make visualization of complex ideas simpler.
Diagram with ease
What do you like best about the product?
The most helpful feature about Lucid Visual Collaboration Suite is that you can choose the purpose for your diagram. The upsides of Lucid Visual Collaboration Suite is that it is super easy to navigate. I learned how to use this tool in less than 15 minutes.
What do you dislike about the product?
The least helpful feature about Lucid Visual Collaboration Suite is nothing. The downsides of Lucid Visual Collaboration Suite is nothing. I haven't found something to complain about!
What problems is the product solving and how is that benefiting you?
Having to use over-complicated platforms to create UML diagrams that take a lot of my time.
Lucid Visual Collaboration Suite is helpful for flexible brainstorming.
What do you like best about the product?
Lucid Visual Collaboration Suite is best for creating quick flowcharts, especially when the turnaround time is less than an hour. It makes it extremely easy to create flowcharts and gives you a clear path on what needs to be done in a project. The clarity provided by creating visio images to illustrate data flows within our business is a powerful and incredible tool that consumed by both our internal users and our external clients to help understand the data journey.
What do you dislike about the product?
For the past 5 years I have been using Lucid Visual Collaboration Suite and i haven't encountered any challenging issues.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite has definitely helped us to have a clearer concept of the processes we follow. I like how it conveys business requirements to development staff and it facilitates the sharing of ideas across business units. Also, Lucid Visual Collaboration Suite provides ability to clearly document and explain workflow.
Great and amazing tool for quick flowcharts.
What do you like best about the product?
Lucid Visual Collaboration Suite is perfect for online collaboration. It makes you feel like you are in the same room as everyone else is in the workshop. It is used to create process flows and data flow diagram which help users to understand the system easily and with the help of these diagrams the user gets to know about the solution and how it works and how the data flows from start to end.
What do you dislike about the product?
I wish there were more templates. I would highly appreciate.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is very easy to use and helps with organizing and planning your ideas. We are able to use Lucid for complaints process, investigations, deviations and incidents. Lucid Visual Collaboration Suite allows us to create beautiful and easy to understand diagrams.
Lucid Visual Collaboration Suite is easy and fun to use.
What do you like best about the product?
We use Lucid Visual Collaboration Suite to brainstorm ideas, processes and projects across cross-functional teams. We also use it as a visual tool to map out the project journey from initiation to delivery. It's a great tool that gets ideas down, shared quickly and effortlessly.
What do you dislike about the product?
Sometimes the functionality isn't super intuitive for those not used to these sorts of platforms.
What problems is the product solving and how is that benefiting you?
We find it helpful in terms of bringing teams together and allowing everyone to contribute in a fair and accessible way, ensuring that we get the best ideas and solutions possible with clear next steps. When you are approaching the edge of a template, it automatically makes the diagram bigger.
Intuitive and Easy, But Limited Free Options
What do you like best about the product?
I like Lucid Visual Collaboration Suite for its ease of use. It's inherently intuitive and easy to navigate, which is great for tasks like diagramming infrastructure such as databases.
What do you dislike about the product?
I don't like the limited shapes for free usage and wish it was maybe free to use for one project, as I had to pivot since I could not proceed.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for diagramming out infrastructure like databases. It's inherently intuitive and easy to use.
Fast and Effective Tool for Expressing Ideas
What do you like best about the product?
I value how quickly it completes tasks, which allows me to communicate ideas easily and effectively. There are many templates, and you can achieve great things with them.
What do you dislike about the product?
There are several things I do not like:
a. It is rather unintuitive that the arrows cannot be adjusted in terms of rotations or where to make breaks in them.
b. Its artificial intelligence leaves much to be desired; it is basically useless.
c. For what it costs, it should be able to import a graph in PNG, JPG, or PDF format and convert it into an identical diagram, or at least a similar one.
What problems is the product solving and how is that benefiting you?
I have to say, the real-time collaborative editing feature stands out to me. It allows multiple team members to work on the same diagram simultaneously, with changes syncing instantly. I truly appreciated this aspect.
Great tool for diagramming, collaboration and planning.
What do you like best about the product?
Lucid visual has been the best tool when it comes to creating visually appealing diagrams , flowcharts and timelines. Lucid visual has broad variety of templates that provides perfect starting point for any idea. It aslo enhances cross team collaboration capabilities and sharing of diagrams is quite easy. Lucid application is aslo fairy priced.
What do you dislike about the product?
Lucid visual has been the perfect solution so far. No major issues that we have encountered.
What problems is the product solving and how is that benefiting you?
Lucid visual has been one of the best tool to use to design diagrams, collaboration and planning. It's fairly priced and easy to use. Great templates and the drag and drop interface is amazing.
Improving onboarding and collaboration has revealed bottlenecks and supports agile workshops
What is our primary use case?
Our main use case for Lucidchart is for internal collaboration, where we use it to brainstorm and ideate in Lucidspark and then formalize into chart flows. Additionally, it helps us ensure that data is transparent, which we can demonstrate through data models in the same environment. Lucidchart also helps us map business processes and outcomes, customer journeys, and organizational charts for leadership and cross-functional alignment.
When mapping business processes and outcomes with Lucidchart, I can walk you through a recent example from our current project. We use it to brainstorm and ideate on projects we receive from clients. Since we work in Agile, we ensure that during sprint planning, we collaborate well with stakeholders and the product owner. We conduct a significant amount of brainstorming using the ideate feature in Lucidspark and then formalize this into chart flows. This is how we ideate and map business processes and customer journeys.
In addition to our main use cases for Lucidchart, we also use it for design and technical architectures such as cloud data microservices and ERDs, which often connect to similar systems and records like Jira, Salesforce, or other solutions.
What is most valuable?
The best features Lucidchart offers include multiple capabilities I personally love, particularly with diagramming, which helps us with flowcharts, BPMN, ERD, UML, organizational charts, and other diagrams with a good size of data-linked shapes and some conditional formatting. That is the number one feature which I love. Additionally, Lucidchart provides us real-time multiuser collaboration, which helps us ensure that everything is tracked in real-time. Other options such as present indicators, comment sections, and visual activities such as voting and groupings are also really good features that help us facilitate workshops and decision journeys.
The real-time collaboration provided by Lucidchart impacts our workflow significantly. For instance, in sprint planning, we have a proper collaboration session where the product owner tells us what needs to be included in our upcoming sprint. During this, we ideate on the boards using the tool, allowing us to visualize what can be done. This functionality gives good visibility of the board, ensuring that whatever needs to be done is apparent. It offers a variety of inspection options, and once things are transparent on the boards, the team can work on it in a solid way. That is why we use this feature, and it is my personal favorite.
The integrations with Lucidchart are also really good, as we use Google Marketplace solutions such as Google Workspace and Microsoft products, all of which work together. We utilize Jira and Confluence support, which integrates well, along with GitHub for our repository. Additionally, we use Salesforce for our CRM, and it smoothly connects with Lean and more, allowing us to integrate in real-time.
Lucidchart has positively impacted our organization by enabling us to identify process bottlenecks and architecture issues earlier, which improves our project outcomes and reduces network load. The metrics related to process bottlenecks and architecture issues have improved significantly by 61%. The identification of these bottlenecks, along with improved project outcomes and reduced rework, has decreased by almost 30-40%. Furthermore, it has helped in better visual communication and has accelerated onboarding and executive alignment, especially for hiring managers.
Lucidchart has accelerated onboarding and executive alignment by providing better visual communication between executives and teams, which has created a transparent environment. This transparency leads to productive and collaborative sessions, which is a major benefit.
What needs improvement?
Regarding improvements for Lucidchart, I feel that it works overall. The primary area that could be improved is the learning curve. I think it still needs some additional introduction, such as introductory videos or training for new users, as this platform can be overwhelming for those coming from a non-tech background. More advanced training or introductions could really help newcomers. Aside from that, everything is working, and I do not have any problems.
What do I think about the stability of the solution?
Lucidchart is definitely a stable solution. We did not face any downtime, bugs, or glitches.
What do I think about the scalability of the solution?
Lucidchart has good scalability. It provides a solid technical solution, and whenever we need to upscale or downscale, we can do so according to the tier pricing. You can choose any tier you want by moving to a higher plan, so scalability is not an issue. I believe it is definitely a scalable solution.
How are customer service and support?
The customer support for Lucidchart is really good. We had an interaction with the team about six months back regarding an update issue we were facing on one of our systems. We contacted them, and they resolved the issue within 45 minutes.
How would you rate customer service and support?
What was our ROI?
We have seen a return on investment from using Lucidchart, as we have saved a lot of time, and the collaboration among teams has increased significantly.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, setup cost, and licensing, I feel that Lucidchart has provided us with good plans, as we have purchased it through AWS Marketplace. We got team plans that run around nine to ten USD per seat, helping us with custom features such as SAML, SSO, and security automation. When discussing pricing, it is quite favorable compared to competitors. Licensing and other aspects have been managed through AWS, which has been very transparent, and we have not encountered unexpected charges.
Which other solutions did I evaluate?
We did evaluate other options before choosing Lucidchart, including Microsoft Visio, Google Drawings, draw.io, Gliffy, and XMind, among others. These evaluations helped us understand the basic use cases, and we found that Lucidchart has been exceptionally better compared to them, which is why we have chosen it.
What other advice do I have?
I chose five for my overall rating because I feel that Lucidchart delivers everything we imagined it would provide as a technical solution. I do not have any problems with usability, scalability, or support. Everything is working. Our teams are experienced members, so they do not need the technical or introductory support I mentioned for improvements. That does not apply to us. That is why I feel it is a five from me. Lucidchart is a good solution and deserves a five from my side. I would advise that if you are searching for a solid remote collaboration tool, you can definitely go for Lucidchart. It provides good technical problem-solving capabilities, and you can conduct a lot of brainstorming for teams. It is a dedicated solution that suits organizations of all sizes, so whether you are a small, medium, or enterprise-level tech, you can definitely consider Lucidchart. My overall rating for this product is 5 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
