Lucid
Lucid SoftwareExternal reviews
7,745 reviews
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Easy To Use, UI Could Improve
What do you like best about the product?
I really like how simple it is to turn ideas into something visual. Whether it’s a flowchart, a quick layout, or mapping a process, it just works. The drag-and-drop feels natural, and I can tidy things up fast without it feeling fiddly. It’s also great that I can jump between different types of diagrams in one place without having to start from scratch each time.
What do you dislike about the product?
There’s not much I really dislike, but sometimes the layout tools can be a bit touchy when I’m trying to line things up. I also think the UI could be a bit simpler/neater nothing major though just small things that add up when you’re working fast.
What problems is the product solving and how is that benefiting you?
I use it mainly for sitemaps and mapping out customer journeys for mail campaigns. It helps me see everything clearly in one place how pages connect, where users might drop off, and what needs improving. Having that visual overview makes planning so much easier, and it saves me a lot of time compared to doing it in notes or spreadsheets. It seems to be quicker than most other softwares that ive used.
Seamless Team Collaboration, Minor Slowdowns On Large Boards
What do you like best about the product?
What I like best about Lucid Visual Collaboration Suite is how seamlessly it brings teams together to brainstorm, plan, and visualize ideas in real time. The platform’s intuitive interface and flexible templates make it easy to map out strategies, workflows, and campaign structures - whether I’m working internally with my team or collaborating directly with clients. I especially appreciate the live collaboration and commenting tools, which help streamline feedback and keep everyone aligned on goals without endless email threads or slide revisions.
What do you dislike about the product?
What I dislike about Lucid Visual Collaboration Suite is that larger, more complex boards can sometimes become cluttered or slow to load, especially when multiple collaborators are active at once.
What problems is the product solving and how is that benefiting you?
As an account manager, Lucid’s Visual Collaboration Suite helps solve the challenge of keeping teams and clients aligned throughout complex projects. Its powerful diagramming capabilities make it easy to visualize processes, campaign structures, and client workflows in a clear, interactive way. This visual clarity eliminates confusion that often arises from scattered documents or lengthy email threads. The shared visual workspace also enables real-time and asynchronous collaboration, helping teams gather feedback, streamline approvals, and stay aligned. Overall, it improves communication, productivity, and client satisfaction by turning complex ideas into easy-to-understand visuals that drive faster decisions.
Collaboration without the headaches
What do you like best about the product?
What i like about lucid is how it just makes everything clear at a glance. As an automation engineer, I deal with complicated workflows and systems all the time and being able to map them out visually save a ton of headaches. I can quickly sketch out pipelines, see where things might break and share it with the team without writing any big explanations. The real time collaborations is awesome too, getting feedback instantly instead of waiting for emails keeps projects moving. It cuts down on miscommunication and keeps everyone aligned.
What do you dislike about the product?
I really dont have any negatives to mention. lucid has made organizing workflows and collaborating with the team straightforward and hassle free.
What problems is the product solving and how is that benefiting you?
Lucid solves the problem of making complex workflows and systems easy to understand and communicate. In automation, processes often span multiple tools, teams and decision points which can get messy and hard to track. lucid let me map everything visually, identify potential bottlenecks and ensure nothing falls through the cracks. The benefits for me are huge. Essentially, it turns complicated processes into clear and actionable visuals. It helps me to keep everyone in my team on the same page and makes even tricky processes feel manageable.
Excellent Diagramming Tool with Intuitive Features and Vibrant Colors
What do you like best about the product?
This product has a robust diagramming editor with also great colors for organizing texts which has given me the most successful experience when creating diagrams.
What do you dislike about the product?
All its features have been very easy to use and very efficient at their functions therefore nothing that I dislike.
What problems is the product solving and how is that benefiting you?
Greatly helped me to create the most epic visual aids for lessons and interactive learning materials like the cause-and-effect diagrams.
Great UI and Easy PDF Export, but Org Chart from Excel Needs Improvement
What do you like best about the product?
The UI is one thing I like most and the Ease of Use. and the pdf export is also very clean in Lucid. I used for creating Org Chart.
What do you dislike about the product?
Lucid inbuilt feature of creating Org chart with excel sheet table, is bit hard and tough to create.
What problems is the product solving and how is that benefiting you?
Creating Org Chart, Clean UI and Clean formatting and visuals easy to use.
Efficient and User-Friendly Flowchart Tool with Great Snap Guides
What do you like best about the product?
The snap guides, grids and architectural symbols make it easier and faster to get things done in a symmetrical manner.
What do you dislike about the product?
The moment I started using this tool I was sold. It’s nice to have such an easy to use flowchart tool to keep projects moving.
What problems is the product solving and how is that benefiting you?
It’s highly effective in organizing ideas on community-building events, especially during the early stages of the projects.
Great Flowchart Precision, but Export Formatting Needs Improvement
What do you like best about the product?
I really like I can find a lot of custom shapes and images and also the snap to object features that allow for more precise placement of flowchart elements.
What do you dislike about the product?
Export of documents in non native formats somehow messes up the formatting.
What problems is the product solving and how is that benefiting you?
It is too useful for generating different types of flowcharts to show the progress of our mentorship programs and the process used to cover different locations.
Great Mapping Tools, but Shape Adjustment Needs Improvement
What do you like best about the product?
Being able to use different shapes to streamline the mapping process. The AI clean up tool has also been useful
What do you dislike about the product?
Sometimes its difficult to move shapes and make it symmetrical.
What problems is the product solving and how is that benefiting you?
Thinking of ways to map classwork and the content and objectives related to different assignments.
Powerful Collaboration and Smart Features, but Steep Learning Curve and Some Limitations
What do you like best about the product?
1. Seamless Flow Between Ideation and Execution
2. Support for Both Real-Time and Asynchronous Collaboration
3. Smart Features & Automation (including AI)
4. Deep Integrations & Cross-Tool Connectivity
2. Support for Both Real-Time and Asynchronous Collaboration
3. Smart Features & Automation (including AI)
4. Deep Integrations & Cross-Tool Connectivity
What do you dislike about the product?
Steep learning curve for advanced features — beginners can feel overwhelmed. 
• Performance can lag on very large or complex diagrams. 
• Some useful features are locked behind higher-tier plans (i.e. limited in free or mid tiers). 
• Limited ability to add notes/annotations in certain places (e.g. on arrows) and weaker Markdown support.
• Offline / mobile editing is less robust — full functionality relies on a good internet connection.
• Performance can lag on very large or complex diagrams. 
• Some useful features are locked behind higher-tier plans (i.e. limited in free or mid tiers). 
• Limited ability to add notes/annotations in certain places (e.g. on arrows) and weaker Markdown support.
• Offline / mobile editing is less robust — full functionality relies on a good internet connection.
What problems is the product solving and how is that benefiting you?
Diagramming is a useful feature that helps me visualize complex ideas and processes. It allows me to organize information more clearly and makes it easier to understand relationships between different elements. I find it especially helpful when I need to communicate concepts to others or plan out projects.
Seamless Strategic Planning from Ideation to Execution for clarity, alignment using Lucid Suite
What do you like best about the product?
Lucid suite is a full fledged platform that supports the entire lifecycle of strategic planning and execution. From brainstorming in lucidspark to process mapping in lucidchart, it enables seamless transitions between ideation and implementation. Lucidspark's frameworks for SWOT analysis, prioritization grids and customer journey mapping make it easier to structure strategic discussions. It is especially useful during quarterly planning and evaluating new market opportunities. It's permissioning, templates and integrations make it scalable without losing usability.
What do you dislike about the product?
I dont have any major dislikes about lucid suite. Genuinely i feel that it continues to evolve in ways that make it even more useful for strategic work.
What problems is the product solving and how is that benefiting you?
Lucidchart allows me to build clear, data linked diagrams that help the management team understand dependencies, risks and opportunities. It helps me visualize roadmaps, OKRs and initiative progress in a way that is easy to digest. this improves transparency and accountability. It accelerates planning by enabling dynamic workshops, voting and prioritization exercises. what used to take days for me in meetings now happens in hours on a shared board. Lucid helps me move from strategy on paper to strategy in action with stronger buy in.
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