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Lucid

Lucid Software

Reviews from AWS customer

4 AWS reviews

External reviews

7,745 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Aparna P.

Effortless Team Collaboration and Workflow Clarity

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
I find Lucid Visual Collaboration Suite incredibly useful for facilitating the collaboration of ideas with my team. The flow diagrams are instrumental in translating complex concepts into understandable workflows, benefiting cross-functional teams by clarifying how integrations work. The intuitive setup made the initial experience seamless, and I appreciate the ease it brings in workflow understanding.
What do you dislike about the product?
may be voice activated will be beneficial
What problems is the product solving and how is that benefiting you?
I find the product helps in translating ideas into flow diagrams, enabling workflow understanding across cross-functional teams easily without any pain points.


    Kevin G.

excellent

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
The real-time collaboration features are excellent. My team can work on the same document simultaneously without any lag, which makes brainstorming and problem-solving much more efficient
What do you dislike about the product?
When working on very large or complex diagrams, the platform can sometimes slow down, which affects our productivity
What problems is the product solving and how is that benefiting you?
Problem: Disconnected teams and a lack of clear communication, especially in a remote or hybrid work environment.

Solution: Lucid provides a shared, real-time visual workspace where we can all collaborate.

Benefit: It helps us get on the same page faster. By seeing our ideas and project plans laid out visually, we improve communication and ensure everyone has a shared understanding of the goals.


    Financial Services

Very easy to use

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use and share documents. Great for teams
What do you dislike about the product?
Have not used it enough to determine any dislikes
What problems is the product solving and how is that benefiting you?
Streamlining processes


    Yashoraj S.

Seamless Collaboration with Room for Performance Improvement

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
I love the seamless adoption of Lucid Visual Collaboration Suite, which quickly integrated into my workflow and my colleagues’. I appreciate the intuitive drag and drop interface, alongside the vast library of templates that make diagramming and collaboration effortless for any project. The cloud-based setup was incredibly smooth, especially with the SSO integration that links with our corporate directory like Azure, facilitating an easy enterprise rollout without the hassle of software installations. The collaborative diagrams keep everyone on the same page, with real-time updates that integrate well with tools like Confluence and Microsoft Teams, serving as a visual source of truth. The intelligent diagramming feature turns static diagrams into dynamic living documents, linking data in real-time, which is crucial for quick decision-making. Lastly, the comprehensive guide and video resources helped accelerate onboarding and ease the learning curve for many users.
What do you dislike about the product?
{"I would like to see improvements in performance and fluidity when dealing with extremely large and complex diagrams. The current web-based application struggles under heavy loads, which is a significant pain point for advanced technical and process mapping use cases.","During scenarios where a team of eight to ten people are simultaneously editing complex business protocol models, the application can stall for a few seconds, especially when major changes are made. This lag in performance disrupts the rhythm of meetings and pushes teams toward a less efficient, turn-based editing approach."}
What problems is the product solving and how is that benefiting you?
I use the product to solve outdated documentation issues and enhance cross-team alignment with real-time collaboration in a hybrid environment, making diagrams dynamic and integrating seamlessly with tools like Jira and Microsoft Teams.


    Human Resources

Streamlined, Easy-to-Use Product

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
I have recently used Lucid to create a process flow. It was super easy to use as I could pick from a set of templates to get me started. This was especially helpful to me because I had never created one of these before. I had many platform options to choose from when embarking on the journey to create the process flow map. I ultimately chose Lucid because of its useability. I will definitely be using this platform again when I need to create more process flow maps.
What do you dislike about the product?
The main thing I didn't like was trying to figure out how to change the shapes in the process map, but after a few trial and error situations, I ultimately figured it out. Overall, I really like Lucid and will use it again.
What problems is the product solving and how is that benefiting you?
This platform benefits me in being able to create what I need in a timely and easy to use way.


    Mechanical or Industrial Engineering

A great platform for diagramming

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Although I can't speak much on the other aspects of the Visual Collaboration Suite, I can say that Lucidchart has been a great tool for diagramming. As a student, I use it as my main tool for drawing flowcharts, and for this purpose, it's simple to use and offers a clean solution. Additionally it's nice to have real time collaboration, so others can work on the same flowchart at the same time.
What do you dislike about the product?
The other aspect of the collaboration suite -- Lucidspark, has not yet been of use to me. While I do see how some people may see benefits in using such a tool, I still stand by more traditional forms of idea sharing (discussions, ideation on paper) that do not make use of an additional program.
What problems is the product solving and how is that benefiting you?
Mainly the problem of drawing a clean and organized flowchart which showcases different paths effectively. I've tried solutions such as drawing flowcharts by hand and other flowchart applications but have always returned to Lucidchart for its nice UI, ease of use, and collaboration features.


    Kyle M.

So far the features have been great.

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
All features are just a fingertip away, readily accessible to enhance your experience. Whether you're seeking productivity tools, entertainment options, or communication resources, everything you need is conveniently located at your fingertips. This seamless integration of technology ensures that you can easily navigate and utilize various functionalities without any hassle, making your tasks simpler and more efficient. Enjoy the freedom and flexibility that comes with having everything you need just a touch away!
What do you dislike about the product?
Some of the actions are too sensitive to input like the direction flow arrows.
What problems is the product solving and how is that benefiting you?
As a whole, it is streamlining our company organization between departments.


    Brian K.

Lucid VCS makes it easy to put thoughts to screen

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
The AI assistant made it very simple to put my thoughts on paper.
What do you dislike about the product?
There was a lot of features I didn't have time to explore but I bet they're great.
What problems is the product solving and how is that benefiting you?
I needed some specific diagrams created and Lucid made it very simple, especially with the AI assist.


    Gabriel N.

Great collaboration suite

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Having visuals that are understandable by clients, internal teams and everyone. And those being amazingly easy to use, to create, and modify.
What do you dislike about the product?
Maybe limitations that it might have when you are on the free version.
What problems is the product solving and how is that benefiting you?
To put into visuals, the ideas that clients have, or the things we want to express to clients to ensure the idea is understandable, clear, and we are all on the same page


    David G.

Effective collaboration tool

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Lucidchart is a very effective tool for drawing out structured diagrams. We have had several clients use it for sharing process maps and flowcharts. The free version of the platform gives a good array of functionality and will enable you to make a judgement on whether this is the right software for you. It's easy to use and to get moving quickly.
What do you dislike about the product?
I haven't found the Lucidspark whiteboarding functionality to be quite as good as Miro.
What problems is the product solving and how is that benefiting you?
Lucidchart is an effective tool for clients to map existing processes and flows. In so doing, this enables us to quickly gain a "current state" understanding so we can more efficiently and quickly move into how the current state can be improved.