KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Effective Security Awareness Training That Reduces Real-World Risks
What do you like best about the product?
One of the things i appreciated most about knowbe4 is how practical and hands-OM/ The phishing simulation campaigns are especially valuable-i can build schedule and deploy them quickly using the built-in templates and the customization options let me tailor scenarios to match real-world threats our users might encounter.
What do you dislike about the product?
While Knowbe4 is a powerful platform, there are a few areas that could be improved to make the experience smoother. One feature I’d especially like is an easier way to quickly pull metrics for leadership, since right now I have to export them.
What problems is the product solving and how is that benefiting you?
Knowbe4 addresses several key challenges in our security program, and the impact has been noticeable across both user behavior and administrative workload. For example, it helps reduce phishing risk across the organization while also standardizing and simplifying security training.
Honest Review about KB4
What do you like best about the product?
We use this platform to run our awareness training through short videos and phishing simulations, and I’m impressed by the range of templates and content available.
We’ve made The Inside Man series an optional training that’s open to all users, and it’s been getting a fair amount of attention in our organization lately. I also appreciate the level of granularity you get when setting up trainings and groups.
On the support side, our customer success manager has been very helpful in addressing our questions, and the KB4 email support team has been responsive as well. Overall, implementation was relatively easy, and the platform felt intuitive even for first-time users.
We’ve made The Inside Man series an optional training that’s open to all users, and it’s been getting a fair amount of attention in our organization lately. I also appreciate the level of granularity you get when setting up trainings and groups.
On the support side, our customer success manager has been very helpful in addressing our questions, and the KB4 email support team has been responsive as well. Overall, implementation was relatively easy, and the platform felt intuitive even for first-time users.
What do you dislike about the product?
Compared to our previous HRM provider, the built-in Phish Alert button in KB4 could use some improvement. In particular, the speed of reporting a potential phishing email feels slow, and it’s missing key features like whitelisting known senders, which could help reduce false positive reports.
It would be nice to be able to nudge users via MS Teams when they receive a new security awareness training.
AIDA is sometimes buggy, need to test the campaign first before letting it take the wheel and decide what simulation email or training it will use.
It would be nice to be able to nudge users via MS Teams when they receive a new security awareness training.
AIDA is sometimes buggy, need to test the campaign first before letting it take the wheel and decide what simulation email or training it will use.
What problems is the product solving and how is that benefiting you?
The automation side of KB4 works wonders, and it helps us consistently deliver security awareness. I also appreciate when they send the Security Awareness Month campaign kit that we can use to guide us through October. Overall, it gives me more time to focus on other initiatives while KB4 follows the plan I’ve set for it.
Excellent Training Library with Engaging Video & Interactive Modules
What do you like best about the product?
I love the number of training modules available across all tiers—you really get what you pay for. There’s a strong mix of video-based learning and interactive modules, and our users can easily understand the content and apply it to their lives both in and out of the office.
What do you dislike about the product?
It would be nice if more types of interactive quizzes and games were developed. There’s a solid core selection, but there aren’t many new ones available.
What problems is the product solving and how is that benefiting you?
KnowBe4 helps ensure our users stay aware of the newest scams, and it allows us to stay on top of them. It also provides a strong foundation that we can continue to build on.
Clear, Up-to-Date Security Training with Effective Phishing Simulations
What do you like best about the product?
What I like most about KnowBe4 is that the training content is clear, up to date, and easy to understand for non-technical users. The phishing simulations and short training modules help reinforce good security practices on a regular basis without being disruptive. The platform also makes it easy to track progress and supports building overall security awareness across the organization.
What do you dislike about the product?
One downside is that some training modules can feel repetitive over time, especially for users who have already completed similar content in previous cycles. Additionally, certain simulations may not always reflect the most recent real-world scenarios. Expanding content variety and updating simulations more frequently could further improve engagement and effectiveness.
What problems is the product solving and how is that benefiting you?
Before using KnowBe4, we struggled with maintaining consistent security awareness across users and reducing the risk of phishing-related incidents. After implementing the platform, we now have a more structured and ongoing training program that helps users better recognize potential threats. This has improved overall awareness, reduced risky behavior, and saved time by centralizing training and reporting in one platform.
Absolutely waste of money and time
What do you like best about the product?
Nothing at all, it is an absolute waste of time.
What do you dislike about the product?
It is an absolute waste of time. Even our system fail the trainings.
Do not fall for their tricks. It only creates a lot of annoyed people throughout the organization.
Do not fall for their tricks. It only creates a lot of annoyed people throughout the organization.
What problems is the product solving and how is that benefiting you?
It is not solving anything, the only one benefiting is the person who signed the contact and get the annual Christmas gift from their sales team I guess.
Easy, Automated Way to Stay on Top of User Training
What do you like best about the product?
I like how easy it is to keep up with my users. Much of it can be automated and then run itself which is convenient.
What do you dislike about the product?
I wish there was an option for smaller more targeted trainings. For example, if a user fails a phishing test instead of them taking the entire 30-minute training again they could be given a few minute training on exactly what they missed. Perhaps even show the original email they failed and have them pick out the problems as a test after the training.
What problems is the product solving and how is that benefiting you?
Phishing scams are a major concern for us. We feel like KnowBe4 helps us make our users aware of the risk and what to look for to avoid them.
Platinum Package Disappoints: Too Little Content for the Price
What do you like best about the product?
Not much to like, its functionality is quite average when compared to other providers. We have been using knowbe4 for 3 years or more now.
What do you dislike about the product?
The amount of content available on the Platinum package is quite disappointing. For the amount you pay you dont get the value in content available for our organization. It should be a pay per content model as I presume alot of the content is in the diamond package which is unaffordable and doesnt make business sense. It also forces us to use th PAB button which we are not keen on using and has little to no integration with microsoft. The phishing tests on knowbe4 kicks out alot of false positives so we use microsoft instead.
What problems is the product solving and how is that benefiting you?
Training
Large selection of varied training and automated phishing tests
What do you like best about the product?
Large selection of different trainings. Very variedly done. Also trainings from other areas, e.g. occupational safety available. Possibility of cascading trainings: If training X is not passed, training Y must be done. Automated phishing campaigns possible. Own training videos possible. Easy onboarding of employees. Introduction is greatly supported by the support team.
What do you dislike about the product?
One does not receive feedback after a test on what was done wrong.
What problems is the product solving and how is that benefiting you?
We want to continuously train our users in the area of IT security. Conduct regular phishing tests.
Effective Phishing Defense, Easy to Use
What do you like best about the product?
I appreciate how simple it is to create campaigns and trainings with KnowBe4 Security Awareness Training. The pre-built templates really help a lot in making campaign creation easy. The initial setup was also easy with Google Workspace integration.
What do you dislike about the product?
During training campaigns, I feel like the part to notify the employee to finish their training is not too clear. I always have employees asking me if it is a legit email.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training helps employees learn to identify and report phishing, saving us from being compromised. It simplifies creating campaigns and trainings with easy campaign creation and pre-built templates.
Effective Email Security Training, Video Content Needs Work
What do you like best about the product?
I like how the test emails from KnowBe4 Security Awareness Training are realistic, creating situations that are real-world. The initial setup is pretty easy with the ability to import user lists.
What do you dislike about the product?
The training videos aren't great and can be pretty corny without providing new information. I wish there was more relevant content and not as much training behind pay walls. The video series don't appeal to the kind of training we'd like.
What problems is the product solving and how is that benefiting you?
It creates awareness among staff to be cautious with spam emails, unsecured links, and overall security risks.
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