KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Effective Security Training with Room for Customization
What do you like best about the product?
I appreciate KnowBe4's straightforward setup process, which offers significant out-of-the-box functionality and a wealth of customization options. It simplifies our implementation while allowing flexibility. The 'phish alert' function is incredibly user-friendly for testing cybersecurity awareness and reporting suspicious emails, showcasing its practicality. The platform's scalability and cost-effectiveness are major highlights, alongside its high-quality content which uniquely stands out.
What do you dislike about the product?
I find that customizing the platform could be more intuitive. While the setup process is mostly straightforward and there are many out-of-the-box options, making customizations sometimes feels less intuitive than it could be, which would enhance ease of use.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 to identify employees needing extra cybersecurity training, enhancing organizational safety. It provides crucial data for targeted training and ensures compliance, ensuring everyone knows how to protect our information.
Effective Phishing Defense, Easy Integration
What do you like best about the product?
I find KnowBe4 Security Awareness Training pretty user-friendly. We could integrate it with our systems easily and have something running in the background that is fairly hands-off for our team. The dashboard is pretty intuitive and easy to track. It's also easy to get into and research what's happening with each user when there are issues. The initial setup was simple, and we got it taken care of in a very short time.
What do you dislike about the product?
Sometimes we struggle with staff still completing these trainings.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 Security Awareness Training to ensure our staff can identify phishing attempts and keep client information safe, helping us stay aware of potential threats.
Easy to use, but needs better adaptation to languages
What do you like best about the product?
That it is very understandable and easy to handle.
What do you dislike about the product?
The adaptation to tropical climates by languages that in certain aspects is expressed differently.
What problems is the product solving and how is that benefiting you?
Training staff in topics that are not so common for them but are relevant in the work environment
Reliable and User-Friendly Platform with Excellent Support
What do you like best about the product?
The platform is straightforward to learn and use, particularly thanks to the support provided by the dedicated KnowBe4 representative assigned to your account. I have been using KnowBe4 for nearly eight years and it has never let me down. The training has been extremely valuable in raising staff awareness about potential malicious messages and has helped prevent numerous threats from reaching the inbox.
What do you dislike about the product?
There is not a feature that i 'dislike', just don't have a use for.
What problems is the product solving and how is that benefiting you?
Before I started in this role and began using KnowBe4, users would frequently open or click on most attachments and links in emails. Our MSP was constantly dealing with the consequences of these actions, such as malicious software trying to install itself on the network, frequent password compromises, and accounts being taken over by bad actors. However, after I implemented KnowBe4, the user training made a noticeable difference—staff became much more aware of the potential consequences of their actions. A bit of well-placed caution can significantly influence user behavior. Over the first six months of using KnowBe4, our Phish Prone percentage dropped dramatically as staff completed the training modules and put their new knowledge into practice.
Effortless Automation, but Lacks Multi-System Syncing
What do you like best about the product?
The system fully automates all aspects of training, phishing tests, and similar tasks. All I have to do is configure the schedules and set up the automations with my mail server, and Knowbe4 handles everything else.
What do you dislike about the product?
The biggest downside I have found is the inability to sync multiple systems using SCIM, or any sync tool. I support multiple M365 exchange environments that are not linked, so it isn't fully automated in that regard.
What problems is the product solving and how is that benefiting you?
It solves any problems I have related to security training of my users, as well as phishing tests to keep my users aware of any threats they may be receiving on a day-to-date basis.
Great Updated Content, but Training Assignment Process Needs Improvement
What do you like best about the product?
New, relevant IT security trainings are constantly being uploaded to keep content fresh and up to date.
What do you dislike about the product?
The requirement of training campaigns makes it difficult and prohibitive to assign trainings to individuals.
What problems is the product solving and how is that benefiting you?
As a government contractor it is critical that our employees have up-to-date knowledge of IT security. However, we are too small to develop our own trainings internally. Knowbe4 provides fresh, relevant trainings on an ongoing basis to ensure our employees are engaged with the training and have knowledge of cutting edge issues.
KnowBe4: Making Sure Your Team is READY
What do you like best about the product?
KnowBe4 is a great because not only can you train your team to spot phishing and other cyber related security issues, but you can see exactly where your teams strengths and weaknesses are. With training on every issue you might encounter, relevant information to share with your team, and detailed reports about training campaigns you can be sure your team will be ready! I also love that if I'm too busy to set up a new campaign, I can always reach out and they are always happy to help me set something up and keep the training rolling.
What do you dislike about the product?
I'm sure my team would say that dislike how convincing their phishing training is and how easy it is for me to give out extra training when they fail- another plus for me!
What problems is the product solving and how is that benefiting you?
KnowBe4 has an evolving catalog of quizzes, videos, and even games that train you and your team to spot potential cyber security risks and how to deal with them. With real world examples and immersive training, you can see exactly how your company will react to security breaches and constantly train them to do better and be safer.
Effective Phishing Simulations, Easy Setup
What do you like best about the product?
I find KnowBe4's phishing simulations to be extremely useful for our team. The setup process was straightforward and easy, which saved us time and effort. It's beneficial that the training meets our clients' requirements, as it allows us to fulfill these needs without having to handle everything manually.
What do you dislike about the product?
I would like to see phishing filtering added to the product.
What problems is the product solving and how is that benefiting you?
I use the product to fulfill client requirements for security awareness training and to automate this through software and videos, saving our team from doing it manually.
Engaging Training with Interactive Content and Comprehension Challenges
What do you like best about the product?
I like that the trainings are a mix of listening, reading, and questions. That makes people really pay attention and use comprehension skills to pass the quizzes and tests. The content is engaging as well. I found it easy to create trainings and I can modify to my company's specific needs.
What do you dislike about the product?
I wish more modules were available in each subscription level but I understand there needs to be incentives to subscribe to the higher levels. We also had issues with the Phish Alert Report button not working in Outlook for users at various times, even when I followed the steps that KnowBe4 had in a banner on how to fix that.
What problems is the product solving and how is that benefiting you?
KnowBe4 is helping end users stop and think before clicking on links and opening attachments, even if they appear to come from a trusted source. We had a cyber attack scare a few years ago and I do not want to repeat that or have something worse happen where the scammers actually infiltrate.
Great Cybersecurity Resources, but Needs Better Microsoft Integration
What do you like best about the product?
The newsletters provide latest cyber security information, the internal sage spoof testing, the library of videos.
What do you dislike about the product?
Sometimes hard to work with. Updates happen and Knowbe4 has not adapted well to Microsoft security updates.
What problems is the product solving and how is that benefiting you?
Only in the beginning, getting to know a new software environment when I had 10 others to learn was hard for me but the coaching was there to get me through it all.
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