KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Easy to Use and User-Friendly
What do you like best about the product?
It's ease of use. Users have no issues taking training and I have no issues setting up the training. The API use is also great allowing for automated workflows.
What do you dislike about the product?
I cannot think of anything negative to say about knowbe4.
What problems is the product solving and how is that benefiting you?
Employees are being cautious of emails coming into their inbox and they are learning more and more about the malicious signs of incoming emails and such.
KnowBe4: Effective Security Training with Realistic Simulations, but Pricey for Small Teams
What do you like best about the product?
KnowBe4 is a leading platform for security awareness training and phishing simulation. Its main strengths are its ease of use, quick setup, and extensive, regularly updated training content. The phishing simulations are realistic and effective, and the reporting tools provide clear insights into employee progress and security risks.
What do you dislike about the product?
However, KnowBe4 can be expensive for smaller organizations, and some users find the content repetitive over time. Certain customization and reporting features are only available in higher-tier plans, and maintaining employee engagement can sometimes be challenging.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training helps solve the problem of human error in cybersecurity — one of the biggest causes of data breaches and phishing incidents. By educating employees through interactive modules and simulated phishing attacks, it significantly improves their ability to recognize and avoid malicious emails and social engineering attempts. The main benefit is a more security-aware workforce, which reduces the organization’s overall risk exposure. It also provides measurable insights through detailed reports and analytics, allowing management to track progress and demonstrate compliance with security policies and regulations. In short, KnowBe4 turns employees from potential security liabilities into active defenders against cyber threats.
User-Friendly and Adaptable Security Awareness Platform
What do you like best about the product?
I appreciate the user-friendly and adaptable design of KnowBe4 Security Awareness Training, which meets the diverse needs of my organization. I enjoy the short, to-the-point videos and occasional quizzes, as well as the certification features that effectively fulfill their intended purpose.
What do you dislike about the product?
I find the constant emails about employees not completing their training quite obtrusive. These notifications are more frequent than necessary and often repeat information regarding the same person. This disrupts my workflow. It would be more efficient to receive such summaries once a month rather than a number of emails about the same issue within a short time frame.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training keeps our staff aware of online dangers, particularly phishing, allowing me to confidently oversee our cyber policies and maintain cyber awareness.
Great Variety of Training Modules and Phishing Tests
What do you like best about the product?
The tool is truly simple to configure and use; in just a few hours, you can automate the release of training and phishing sessions with different campaigns throughout the year. The variety of available training modules and the number of languages are another strong point of KnowBe4, and the effectiveness and availability of the phishing simulations are also excellent. The integration with Defender for the Phish Alert button and with AD for PasswordIQ works very well.
What do you dislike about the product?
The measurement of the time that the user spends on training could be improved, as well as the management of tests via USB and QR code.
What problems is the product solving and how is that benefiting you?
KnowBe4 has proven to be effective in keeping users trained against cybersecurity risks, with particular attention to phishing emails.
Practical and Engaging Security Training with Real-World Examples
What do you like best about the product?
I like how KnowBe4 makes security training practical and engaging. The real-world examples and frequent updates keep it relevant and easy to apply.
What do you dislike about the product?
Sometimes the training can feel a bit repetitive, especially if you've gone through similar training before. A bit more variety or adaptive content based on experience level would make it more engaging.
What problems is the product solving and how is that benefiting you?
KnowBe4 is helping solve the problem of human error in cybersecurity, especially around phishing, social engineering, and poor password hygiene. By raising awareness and reinforcing good habits through regular training, it has helped our company reduce the risk of compromise by better educating users on what to look out for.
Great Multilingual Content, Intuitive interface
What do you like best about the product?
Multiple languages, fun videoclips. The Inside Man would be something for Netflix. Both an app as well as website access exists. Reminders can be set up easily.
What do you dislike about the product?
It would be nice if we could upload / use our own videos, to make some trainings more company specific.
What problems is the product solving and how is that benefiting you?
Users have become much more aware of the threats of phishing and other forms of cybercrime
Great Features and Content, but Integration and Editing Long Trainings Need Improvement
What do you like best about the product?
The training platform offers a wide range of features. Our primary use is for training and phishing simulations. It supplies a large selection of awareness materials and phishing templates, many of which are regularly updated.
What do you dislike about the product?
The integration with Google Workspace is not very smooth, and customizing notifications takes more effort than expected. Uploading your own content is straightforward if the material is short, but it becomes cumbersome with longer content. Any changes you make to a lengthy training require a complete review of the entire session. For short trainings, this isn't much of an issue, but if your training lasts 45 minutes, even a minor update means you have to review the full 45 minutes in addition to adjusting the training settings.
What problems is the product solving and how is that benefiting you?
Compliance with legal requirements, Security standards and customer security agreements requiring training as well as phishing drills.
User-Friendly with Helpful Videos, but Pricing and Modules Could Be Simpler
What do you like best about the product?
The product is user-friendly and comes with detailed videos that make it easy to understand. I found the implementation process straightforward, especially since adding users via a CSV file was simple.
What do you dislike about the product?
The pricing and the various modules in the product can be a bit overwhelming. It would be much better if there were a simpler module available.
What problems is the product solving and how is that benefiting you?
Providing training to all employees helps raise awareness and ensures that attendance can be effectively tracked.
Efficient Phishing Training, but Users Rarely Use Report Button
What do you like best about the product?
The phishing email training can now be conducted efficiently, and it's great that we can review the training results.
What do you dislike about the product?
We often receive direct inquiries from users, and they tend not to click the "Report Suspicious Email" button.
What problems is the product solving and how is that benefiting you?
It helps improve users' security awareness.
Practical and Engaging Way to Build Security Awareness
What do you like best about the product?
What I appreciate most is that the platform offers a wide range of modules focused on training and explaining concepts in practical ways. I also like that it doesn't allow you to skip the video recordings, ensuring that you actually watch them, since the questions are based solely on the content covered in those videos.
What do you dislike about the product?
Some of the training videos tend to feel a bit lengthy or repetitive, especially if you have already been using the platform for some time. Additionally, I think the user interface could be improved to be more interactive.
What problems is the product solving and how is that benefiting you?
KnowBe4 has been instrumental in addressing one of our greatest vulnerabilities: human error. Since implementing it, we've seen a noticeable increase in overall awareness among our team, and the number of phishing clicks has dropped significantly. The platform streamlines the process of keeping everyone informed and vigilant, all without making it seem like an added burden.
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