KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Powerful training tool
What do you like best about the product?
Before KnowBe4, we used a freebie tool that did the same thing but on a much more basic level. The one thing I love about KnowBe4 is that once you have it connected to Active Directory and configured how you want, everything happens automatically. I don't have to set up a phishing campaign or manually add users to training when they fail a simulated phishing email anymore. It is a huge time-saver. I just look at my monthly reports and make adjustments as needed.
What do you dislike about the product?
I found that I have to check the ADI agent every couple of weeks on our DC as it seems to just stop working. When it stops working, new users are not enrolled in training right away. Sometimes they don't receive their notification of enrollment for several days after they start working.
What problems is the product solving and how is that benefiting you?
Our click rate has decreased significantly and our users are much more aware and careful when reading emails. Our users have even taken this training home and used this training in their own personal lives and shared their newfound knowledge with family and friends on how to be safer online.
Great Platform for Straightforward Cybersecurity Training
What do you like best about the product?
Easy Platform to use. Th's very helpful to be able to integrate it with AD to ease the onboarding and archiving of users. The reporting covers most of our needs and the library of content is first-rate.
What do you dislike about the product?
We use the password-less login feature in our environment. In our experience, it can sometimes take up to an hour for an email to be sent/received by a user after they request a password-less link. This can be confusing and frustrating for users expecting a more immediate response from the KB4 system.
What problems is the product solving and how is that benefiting you?
We have definitely increased our user awareness and knowledge of Cybersecurity issues and dangers. We are successfully keeping these topics top-of-mind for our users and our Phish-Prone scores are steadily dropping.
Engaging Security Awareness Training
What do you like best about the product?
KnowBe4 creates security awareness training that is short and sweet while still being effective.
What do you dislike about the product?
The only downside that concerns me is the price tag. It's somewhat of a one-trick pony, BUT they are VERY good at what they do.
What problems is the product solving and how is that benefiting you?
KnowBe4 SAT allowed us to quickly and easily roll out an effective training program, see progress reports and even "secretly" test employees to validate the efficacy of training.
Great Continuous End-User Training Service
What do you like best about the product?
The whole service is great! The default or customizable internal phishing campaigns, ranging from easy to hard, option to use current real-world phishing attempts catared to our users.
What do you dislike about the product?
The part that I really dislike is that even though they say that you don't require any programming knowledge to modify their template, you actually do. I had to brush up on my knowledge in order to get my company logo and other images to work well. Using code allows the administrator to truly modify the templates and make them your own.
What problems is the product solving and how is that benefiting you?
Now that our organization has turned to the Work-From-Home model, it is making it easier to keep our end-users training on the common threats that are happening around us and I create training campaigns to annoy the user and manager until they finish the training. We also do a rotating schedule of phishing tests one month and training the following. Most users now are a bit more weary and aware of all emails, and question them. They come to me on things that they are not sure of, and that is something that we like and feel that we all are benefiting from it.
Really interesting
What do you like best about the product?
All the publications made by KnowBe4 are very interesting and very helpful.
What do you dislike about the product?
I think there are not downsides of this program.
What problems is the product solving and how is that benefiting you?
It helped me to resolve security issues in my job.
Sr. Network Admin. End user
What do you like best about the product?
A better understanding of email vulnerability
What do you dislike about the product?
Nothing to be disliked about the training
What problems is the product solving and how is that benefiting you?
Company computer users are now aware of email phishing, cyber security etc...Therefore, less change for the company to get hacked.
KnowBe4 knows cyber awareness
What do you like best about the product?
Two strong attributes of KnowBe4 -- Diversity of training content AND pro-active customer service
What do you dislike about the product?
Reporting still has issues.
Specifically, when a user clicks on phish link, the log/CVS report does not show time details that correspond to actual activity -- may want to also consider adding time of activity to include seconds, not just hour:minute
Specifically, when a user clicks on phish link, the log/CVS report does not show time details that correspond to actual activity -- may want to also consider adding time of activity to include seconds, not just hour:minute
What problems is the product solving and how is that benefiting you?
User Education and Training
Easily allows various levels of education for those who are more skilled vs less skilled around Cyber risk
Easily allows various levels of education for those who are more skilled vs less skilled around Cyber risk
It is an excellent solution for user security awareness well as a good solution for phishing testing
What do you like best about the product?
It is a very complete tool, simple, easy and quick to implement. It has great features for integration with AD and Office365, among others. Thus, it also has a wide variety of content for training in different areas, plus the features of phishing test simulations and ransomware tests are an excellent tool for testing security. Another feature that I like is that the training can be fully scheduled so that it automatically starts on the indicated dates and times, as well as segmentation based on groups. These are some of the features that I like about the solution. I recommend it.
What do you dislike about the product?
At the moment I don't think it has any features or functions that I don't like about the tool, I could only say that the translation of some content into Spanish would be good and also provide more formats for loading personalized content, but apart from that it is excellent and they always continue to innovate in their functions, features and also in their content.
What problems is the product solving and how is that benefiting you?
One of the main problems that the tool solves is the training and awareness of users on security issues in a faster, more constant way and, above all, the control and consistency of these training as well as the performance of phishing tests, which They were quite tricky to handle. We also solve the logistics problem of having to gather the staff in a physical space to carry out training, as well as managing training times. Also with this, we were able to comply with some regulatory aspects which require constant training in security matters, which the tool also helped us with this.
One of the best out there
What do you like best about the product?
Ease of use and results of training. Our employees are always on the lookout for scams, phishing attempts and other hazards.
What do you dislike about the product?
New training content locked behind tiered paywalls. Accessing this new content can be very cost prohibitive.
What problems is the product solving and how is that benefiting you?
It keeps our staff updated and aware of current threats and keeps them just enough on edge to question anything that looks off every day.
Security Training Platform That Does It All
What do you like best about the product?
The best part of the KnowBe4 training is ability to automate almost every aspect of security awareness to your users. The platform hand tailors each users experience based off the training the rate higher and the phishing emails they may struggle with. This gives our company the ability to train each user with a purpose.
What do you dislike about the product?
There aren't many dislikes about the platform. Being able to better customize reporting would be favorable. The some of the training videos can be a bit cheesey, but they still get the message across to the users.
What problems is the product solving and how is that benefiting you?
Many of our employees have never had any formal security awareness training. This platform comes with many easily digestible training videos so that we can work slowly work our employees knowledge up.
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