KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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A Most Necessary service for your cyber security needs
What do you like best about the product?
It is a service that proves its mettle with the knowledge gained for our end users in battling the "enemy."
What do you dislike about the product?
What I dislike most is that I don't have the time to invest more into this service so that we can be better protected
What problems is the product solving and how is that benefiting you?
The lack of knowledge in our employees in order to build up our human firewall. The knowledge gained has been tremendous and has surely reduced our threat landscape for our company.
Educate the Users
What do you like best about the product?
The tutorials provided by KnowBe4 provide a wealth of information for users to learn to identify phishing emails and avoid cyber incidents.
What do you dislike about the product?
The setup of a phishing campaign can be a bit cumbersome, but with the help of support i was able to overcome this issue.
What problems is the product solving and how is that benefiting you?
Our initial phishing test resulted in a 28% click rate. After implementing the training modules, we have dropped our click rate to 4%.
KnowBe4 is great and has helped us educate our end users and reduce our phish prone percentage!
What do you like best about the product?
The ability to setup automated and recurring phishing campaigns to keep our end users on their toes has been very helpful to us
What do you dislike about the product?
There seemed to be a couple "bugs" this year when we had our users take their annual security training videos. A small handful of users had started the training and went through a good majority of it, but somehow had their progress reset to the beginning. It looked as though they had not even started the training, when normally it saves where you left off. This only happened for about 3 or so users out of around 100.
What problems is the product solving and how is that benefiting you?
KnowBe4 allows us to educate our employees on security risks and ways to spot and avoid them. It also allows us to continuously educate our end users with the automated phishing campaigns. With these two items combined, I believe this has made us safer as an organization.
Recommendations to others considering the product:
use some of the free tools to evaluate, like the phishing email to establish a baseline test of your employees
Catch em' Kill em'
What do you like best about the product?
The 'just in time' training delivered by the customizable landing pages for failed clickers; and of course, the ability to automate the phishing tests, 'set it, and forget it!'. Not that it's forgotten... just getting into what's doable with PhishER, I'm excited to dig into it.
What do you dislike about the product?
The lack of time I'm able to devote to configurations... no complaints on the KnowBe4 side.
What problems is the product solving and how is that benefiting you?
Risk mitigation, and education. Realized benefits have been top level execs getting 'caught'; where the lesson of check the link has truly sunk in.
Recommendations to others considering the product:
Take the time to implement to its fullest potential, powerful platform; basically just r.t.f.m. i guess.
An easy solution to a tough problem
What do you like best about the product?
The set and forget it campaigns. I can set up phishing campaigns that run month after month without having to update them constantly. Also the wide range of training content that I can have employees complete.
What do you dislike about the product?
Setting up campaigns seems to take me a couple of tries each time because of the process you have to go through. You have to make all of the decisions on which campaign to use and what notifications will look like before you start to set up the campaign. Invariably I start over a couple of times.
What problems is the product solving and how is that benefiting you?
Awareness of phishing and meeting compliance regulations for IT Security training.
Easy to use
What do you like best about the product?
Platform is easy to use for security awareness training. It is easy to distribute and set up on a regular schedule
What do you dislike about the product?
The reporting functions could be better. The built in reports are helpful but could be more flexible/detailed
What problems is the product solving and how is that benefiting you?
Ease of distribution of content for security awareness and other training content
Keeps getting better!
What do you like best about the product?
KnowBe4 keeps getting better - the variety of resources, from videos to posters, makes it easy to customize training campaigns. The phishing and vishing tests have been incredibly valuable on creating a baseline and then seeing our progress as employees become experts in the area of security awareness.
What do you dislike about the product?
Sometimes the interface for setting up campaigns can be a bit frustrating but after using it a few times I've got it down!
What problems is the product solving and how is that benefiting you?
We use KnowBe4 primarily for Security Awareness Training resources and quarterly phishing tests. With the KnowBe4 resources I've been able to create a custom training for the last three years plus for new hires so that content is standardized. The benefit, which we see through the results of the phishing tests, is that employees have become savvy at spotting phishing and we have a robust security culture.
Recommendations to others considering the product:
Become familiar with all the content - the platform is powerful and varied. By being familiar with what is offered, you can easily customize what you share with your employees.
KnowBe4 reality check for your cyber safety
What do you like best about the product?
It's customizable, and that gives us a real gut check especially re: our handling of phishing emails.
What do you dislike about the product?
Price point may be a bit high for how we currently use it, will check other features prior to considering renewal.
What problems is the product solving and how is that benefiting you?
Cyber risks are a reality, KnowBe4 helps keep us aware and consistent in our security processes.
Recommendations to others considering the product:
Get to know its features
Very useful for improving security culture and easy to use by everyone in different divisions
What do you like best about the product?
Adding security policies and diversity of training materials are so great.
What do you dislike about the product?
The phishing feature requires more attention. Single user creation also need improvement.
What problems is the product solving and how is that benefiting you?
It is a part of ISO27001 implementation in our organisation. We use it to provide different level of security awareness and also publish security policies.
Recommendations to others considering the product:
This is a very helpful platform to increase the information security culture in the organisation. It helps to publish your security policies based on division's requirements. We had two external security audits in the last three month they both amazed by it too much.
Measure Phishing and Train to Reduce
What do you like best about the product?
Great price for what is included and can easily be set up once and just reviewed annually without becoming stale or predictable. Choosing a few groups of email templates and adding some extras from the community template gives a great range for KnowBe4 to randomly send different templates to different users each month. These chosen groups have templates added and removed all the time so you can be sure that the emails sent to users won't become stale or predictable. I particularly like the Social Networking, Reported Phishes of the Week and UK Current Events groups.
What do you dislike about the product?
There is a lot of templates and newsletters to find the right ones or best ones for your business but once set up you can leave it alone which is great. The training selection is also great but identifying which course or courses are best for your business can be a bit time consuming, I try to do this at least once a year or twice if possible as some courses are replaced annually and more are added all the time.
What problems is the product solving and how is that benefiting you?
Improve our basic security awareness by running annual security awareness training to raise the basic level of security and IT knowledge within the business and measure how phish-prone our business is. We are also able to automatically enrol users in short reminder courses during the year when they become a clicker and fall victim to one of the test emails.
Recommendations to others considering the product:
Make use of the free trial and test your prish-prone % this will allow you to justify the cost, which is very small and you'll soon be able to see the percentage decrease and can rest a little easier that the most common way of a business being compromised has been reduced.
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