KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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KnowBe4 helped change our company culture
What do you like best about the product?
The ability to create realistic phishing attempts and train out users what to look for is extremely beneficial.
What do you dislike about the product?
Some of the navigation within the admin dashboard can make it confusing on where to go.
What problems is the product solving and how is that benefiting you?
We have a seen a vast improvement in employee behavior not clicking scam emails.
Recommendations to others considering the product:
This is a very valuable tool in business nowadays with the rise of cyber crime.
IS Director
What do you like best about the product?
The ability to immediately followup phishing test failures with training along with supervisor notification.
What do you dislike about the product?
If I am knit picking, I would say that managing the solution in house is a bit time consuming to do it correctly with a small staff.
What problems is the product solving and how is that benefiting you?
Through education and testing we have strengthened the cyber security culture significantly.
KnowBe4 Is a Comprehensive Measuring and Training Solution
What do you like best about the product?
I like that KnowBe4 has many options when it comes to learning styles, content, and training, but also gives you the tools to accurately measure your training's impact. With their training guide and suggestions it is easy to work with staff to help them not only prepare for attacks, but to allow them to be able to defend against attacks they have not been trained for since this is not learning by wrote but actual heuristic identification training.
What do you dislike about the product?
The frequency of changed account managers. It seems like we keep getting assigned new account managers about once every 4 - 6 months.
What problems is the product solving and how is that benefiting you?
Increasing user's resistance to cyber attacks of all kinds. Through quality training, we were able to take a company that has a high click-rate on systems to a company that is strong against cyber attacks and phishing attempts.
Recommendations to others considering the product:
This is a great software platform and I highly recommend taking a good look at it. Run the preliminary phish tests and the system will show just how much training is needed for even the most cyber-aware staffs.
The very best system of its kind I've ever used
What do you like best about the product?
This is information management excellence. You programme the system to automate online training for your organisation. The dashboard and reports provide assurance metrics that are dynamic, powerful and informative. It's an outstanding system.
What do you dislike about the product?
There are no downsides to this system, but more up-to-date GDPR training modules would be useful.
What problems is the product solving and how is that benefiting you?
We had a target of reducing our organisation phish-prone score to below 14% in 90 days. We reduced it to 3% in less than 90 days. The system is also flexible enough for us to use it in customised ways: for instance, SAR training for our supporter care staff is now automated and hits our control measure in accordance with the ISO. Therefore, KnowBe4 is supporting our data protection strategy under GDPR.
Recommendations to others considering the product:
Get it.
Security-awareness training is now a must for all organizations!
What do you like best about the product?
KnowBe4 is user-friendly to use and the phishing campaigns can be setup to click and forget. We like that the training content is regularly updated, they make new email templates and the knowledge base articles are up-to-date. The account managers tend to keep in touch as often as you like them too.
What do you dislike about the product?
We dislike that a phishing campaign is only able to send one email over its configured timeframe. If you want to send a burst of emails, you need to configure multiple campaigns or clone the one you have, it's not as easy as changing a setting in the existing campaign.
What problems is the product solving and how is that benefiting you?
More of our users are very conscious when clicking on links and they take the extra step to verify the sender if needed. The phish alert button gets used a lot more now and this saves IT a lot of time :) This knowledge not only helps our employees at the workplace but also in their home.
Recommendations to others considering the product:
If you don't have budget, get at least Gold otherwise get Platinum for the most training content available, it's worth it!
Reinforce your last line of defence!
What do you like best about the product?
Super customer service oriented and resourceful staffs. Also all the free tools you can use to assess your setup like Breach password Test, Ransomeware Sim...I love the Phishing Campaign and Training Module, how up to date and interesting they are.
What do you dislike about the product?
It's hard to say everything in there is useful. Maybe only the Compliance features that we don't need it yet.
What problems is the product solving and how is that benefiting you?
End users are now more educated and more cautious before opening any email or clicking on any link. Some case we were just a click away from getting a ransomware but thanks to the phishing test and training, the user stopped and reported.
Recommendations to others considering the product:
I don't think there is any other competitor our there for KnowBe4. With the reasonable pricing and it offers a practical and logical solution for business to improve security. At least test it out with one campaign, you will see how useful it is and you will be surprised how many of your coworkers will fall for it.
Needed in every portfolio
What do you like best about the product?
Feature set, range of toolset, and ease of management.
What do you dislike about the product?
I've had some issues out of the gate with a few products just not reporting or running correctly.
What problems is the product solving and how is that benefiting you?
End user training and awareness has been a struggle, but equal to that has been an assessment on several areas; such as endpoint ability to stop ransomware, etc.
Recommendations to others considering the product:
Go for it. You won't be disappointed.
Awsome product
What do you like best about the product?
Out of the box training tools with ready made material to help you design your own training and education campaigns. System can be setup to not only notify clients of new campaigns, but also reminder notifications to complete exercises. The analytics are very helpful identifying weaknesses of each individual.
What do you dislike about the product?
Someone continuously checks on you to ensure you are using all the tools and aware of new material periodically made available on the portal - just kidding!!
What problems is the product solving and how is that benefiting you?
I do not have to be an expert in security and the creation of training programs. Best of all I too learn about security as i go about setting up the campaigns.
Without Knowbe4, training of staff on phishing & other network security issues would be impossible!
What do you like best about the product?
Some of the things I like best about Knowbe4 is it integration with AD for account creation, how it has automation of emails, trainings and campaigns, how it has the ability to accurately and easily keep track of who has reviewed yearly policies as well as produce reports for accountability, and also the guidance and ease of use the program offers.
What do you dislike about the product?
One of the few downsides I have come across with using Knowbe4 is that passwords do not sync with AD.
What problems is the product solving and how is that benefiting you?
Knowbe4 has impacted my business by providing down-to-earth training to end-users that have helped them to understand how important network security is and how it is their responsibility too and not just the technology departments.
Recommendations to others considering the product:
Well worth it! You will not regret the investment.
Perfect platform to train, test and maintain a security culture in your environment
What do you like best about the product?
The platform is flexible and yet easy to get started. You can get started with a simple yet effective training and testing right off the bat and yet after several years I am still finding new ways to leverage the platform to extend our security culture. There is always new content to be used for training, new phishing templates and new ways to keep security top of mind for your users.
What do you dislike about the product?
I like to tweak my reports in a specific way. The way I have setup my campaigns I end up spending a little time each month formatting the reports to meet my particular desires. This is not really a problem as I actually prefer spending time in the results data, makes me feel as though I understand them better anyhow.
What problems is the product solving and how is that benefiting you?
I recognized some years ago that regardless of firewall and email filtering that some phishing emails were always going to find a way through. I knew I would have to train users to spot those phishing emails if we were ever going to remain safe. KnowBe4 not only helped us train our users but also gives us a platform to continue to test users and keep them up to date with current trends. I now have users telling me how they are helping our vendors be better at spotting phishing emails and even train some of their own family members. I have gone from a group of potential targets to now a group of trained users.
Recommendations to others considering the product:
Consider the cost of your network becoming encrypted by ransomware and the cost not only of paying a ransom, but the opportunity cost or the damage to your reputation. The cost of training your users and maintaining that level of security within your organization will be much less. Also consider that your doing your users a service and training them and making them better employees.
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