KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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The Absolute Standard
What do you like best about the product?
This is something that a ton of companies offer but none of them are on the level of KnowBe4. KnowBe4 is 100% the standard at which everybody else in this space is measured against... and fails to surpass.
What do you dislike about the product?
The only ONLY reason I couldn't give them a full 10/10 is strictly due to the pricing. They aren't the cheapest option out there. That said, you are 100% getting what you pay for. I've used the free options and I've used a cheaper option... yet here I am happily shelling out the cash to KnowBe4 for their solution.
What problems is the product solving and how is that benefiting you?
My users clicking on crap they shouldn't be clicking on. The benefits in this world rife with ransomware, speak for themselves.
The best tool there is for security awareness
What do you like best about the product?
KnowBe4 has changed our organization. My users are well trained to spot phishing attacks, and not only that. They are also now keenly aware of social engineering tactics, HIPAA, and many other topics. I love the platform. It is easy to use, and it is very insightful and intuitive. You can use AI to make phishing tests more attuned to users' individual needs. The reports are fantastic, and it is extremely automated. Set it and forget it. The ModStore has so much content that you can use for trainings or share with users, it would take a lifetime to go through it all. KnowBe4 is constantly improving and changing. The product is not the same as it was even a short time ago, and it will not be the same as it is right now 6 months from now. There are always new features being added.
What do you dislike about the product?
There is just much I can say about KnowBe4 on the negative side. I guess if I had to pick something, it would be the cost. It does have a fairly hefty price tag, so it might be hard for smaller organizations to afford it. But the product pays for itself in prevention.
What problems is the product solving and how is that benefiting you?
We are keeping our users up on the latest threats in the cyber world. Before we purchased KnowBe4, we had a couple of security incidents, Since KnowBe4, we have had none. The knowledge that we have been able to impart to our users has been immeasurable, and being able to test them and see where our weaknesses are has prevented us from being attacked.
Recommendations to others considering the product:
I would say to really analyze the cost of a security breach vs. the cost of KnowBe4. If you purchase the product, they have a great customer success person that will be assigned to you, and also they have a guide that you answer some questions about your goals and your organization, and it produces a step-by-step guide you can use to get set up and go live. It's a great tool.
The best security for your business
What do you like best about the product?
Knowbe4 utilizes human error - breaks it down and counters it - training your weakest link the User with a mixture of Gameplay, Education, and Posters.
What do you dislike about the product?
There is nothing that I really dislike but the fact that the Reporting is not totally built out yet, but I'm sure that will follow soon.
What problems is the product solving and how is that benefiting you?
You are strengthening your company from the inside out. - training your weakest link. Phish prone percentage went from 98 to 0.002 % in over a year.
I am extremely pleased with KnowBe4 and their product.
What do you like best about the product?
Their customer service is fantastic, as well as their tech support. The product is easy to implement and is improving greatly overtime.
What do you dislike about the product?
There are no downsides that I can think of to using the product.
What problems is the product solving and how is that benefiting you?
We are enhancing security awareness by using this product.
KnowBe4 has made training staff easy
What do you like best about the product?
The knowbe4 training is easy for our employees to utilize. It makes rolling out training simple with employees being able to take it at their desk when they have time. Before we switched to knowbe4 we would schedule training and then have to reschedule with those who missed out due to various reasons. Since we switched to knowbe4 that is no longer an issue.
What do you dislike about the product?
I think one downside is that with knowbe4 you do not get the face to face interactions that help when training to make sure your audience is connected with the subject matter. There is always a risk that someone is just rushing through the training to complete it and not fully comprehending real world scenarios.
What problems is the product solving and how is that benefiting you?
For our company the biggest problem is our staff is too trusting of emails and links in emails. We have been fortunate over the years not to have had hacking incidents. The biggest benefit is that since taking the training, staff is routinely questioning the validity of emails they receive.
Recommendations to others considering the product:
Utilize the phishing campaigns.
Providing Cyber security awareness and phishing test has been a remarkable learning experience
What do you like best about the product?
Easy of use, the ability for our staff to learn and protect themselves and the organisation.
What do you dislike about the product?
I haven't really looked into areas for improvement
What problems is the product solving and how is that benefiting you?
Providing awareness and Social engineering testing
Recommendations to others considering the product:
Its a good tools especially for a non techie Admin who want to do same work as a high level techie Security Admin/Analyst would do in a real world.
Making Training Delivery and Reporting Easier
What do you like best about the product?
KnowBe4 has provided us with a way to deliver and track cybersecurity training that makes sense for our institution. We've used it for Cybersecurity training, Title IX training, as well as a number of custom training modules that we've created and uploaded (as SCORM packages). We love the user completion tracking and the overall streamlined experience on the admin side as well as the end-user interface.
What do you dislike about the product?
User management has been a struggle in some ways. We opted NOT to integrate using Active Directory because we don't offer the service to our full user group. The users need to be managed manually, and that has presented a few issues especially working with fewer licenses. This isn't necessarily a reflection of the product - just how we're using it... unfortunately necessary in our case.
What problems is the product solving and how is that benefiting you?
Delivery of Cybersecurity, HR, Campus Safety training delivery and tracking. We greatly appreciate the reporting/tracking for peace of mind when dealing with auditors.
Recommendations to others considering the product:
KnowBe4 has made it very easy to track and report on user interactions with Training modules. In the Higher Education market, we deal with government requirements and auditors that require the institution's employees to have received ongoing training in different areas. KnowBe4 has a vast library of materials, and we really appreciate the ability to upload content that we created (via SCORM package). Also, their policy approval model is very helpful. In addition, the Phishing tests have lowered our overall response tendencies exponentially.
KnowBe4 Helps Educate Employees
What do you like best about the product?
Security Awareness Training courses are a key part of educating our employees. The content of the material stays current and our employees find them interesting as well.
What do you dislike about the product?
Not much to dislike as the flexibility of the modules help us tune each training and test campaign we run.
What problems is the product solving and how is that benefiting you?
Overall data security awareness has heightened due to the KnowBe4 training, tests and, tools we use.
Easy to Implement Security Awareness Training + More
What do you like best about the product?
Support has been pretty good in helping us craft phishing tests that work for our user base. And the options and customizability of the phishing tests is great.
What do you dislike about the product?
The management console has a lot going on and it can take a little while to find what you need sometimes.
What problems is the product solving and how is that benefiting you?
We originally signed up for KnowBe4 to satisfy our annual security awareness training requirement. The ability to run phishing campaigns was definitely a bonus. Now we also have our new employees going through sexual harassment training using KnowBe4 which was an added bonus.
Best Solution for Phishing awareness
What do you like best about the product?
As an administrator, it is extremely easy to setup and customize. There is basically a step by step of what to setup and how to do it for every task you must complete. Active directory integration, SSO, and email white-listing setup (to get past our spam filters) was a breeze and works flawlessly. Once everything is setup and working, I just follow the included calendar from the 'ASAP' tab on what to do and when to complete it. It is very idiot-proof. It even includes nicely written templates for emails to send out to your organization. Reporting is great as well. After our employees are aware of what is going on, it is almost like a game for me to customize the emails that go out to try to challenge them. I send the HR phishing emails to HR, facebook and other social media phishing emails to the younger employees, Shipping notifications to front desk, etc. The employees use the outlook integrated PAB or phish alert button to spot the phishing. Overall it is a very well polished system with many features. From and IT administrator standpoint, KnowB4 and Zoom have been my favorite two integrations.
What do you dislike about the product?
There is not much to dislike about KnowB4. My only complaint to date is that the PAB or phish alert button integrated into outlook triggers 'This add-in caused outlook to start slowly' message when first starting outlook. My average delay is .8 seconds. Not a dealbreaker.
What problems is the product solving and how is that benefiting you?
We get a lot of spam and phishing emails. Our employees have become leaps and bounds better at spotting them.
Recommendations to others considering the product:
Amazing product. I believe they offer a trial. If you do not have phishing testing for your company, I can highly recommend it. I have not tried other solutions out, but I know that Gartner Magic Quadrant recognizes KnowBe4 as the leader.
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