KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Amazing Security Awareness product
What do you like best about the product?
KnowBe4 provides not only training, but phishing, vishing, and usb stick testing, with great options for delivering the testing and training, and great help for all aspects of the product.
What do you dislike about the product?
It would be nice if you didn't need to lose progress in setting up a training course if you forgot to create the needed user groups for it first.
What problems is the product solving and how is that benefiting you?
We had staff falling for phishing attacks and creating risk for the organization. In the first KnowBe4 phishing test, many of our staff failed. With the subsequent training, and constant retests, our staff is now our best defense for risky emails and voice phishing attacks.
Recommendations to others considering the product:
Very customizable phishing tests, extremely helpful staff, and they're always adding training content and features.
A Must Have For Small IT Staffs
What do you like best about the product?
The ability to provide training and to reinforce that training.
What do you dislike about the product?
The method for finding what training is available at your subscription level and then adding that training is kludgy.
What problems is the product solving and how is that benefiting you?
Our company is increasingly seeing spear phishing emails come in. With KnowBe4 we are able to keep users vigilant.
Recommendations to others considering the product:
Give it a try, it is an expensive way to tie training together with real world situations.
Most comprehensive security awareness and training tool I've found
What do you like best about the product?
KnowBe4's management portal is informative and the ability to create and track phishing and training campaigns is very easy to use.
What do you dislike about the product?
The numerous options and configurations can seen overwhelming at times if you don't dedicate time to learn the product.
What problems is the product solving and how is that benefiting you?
My users have an heightened awareness of what is and is not a legitimate email and our monthly campaigns have reduced the number of "clicks" to less than 1%. This tool is also a competitive advantage when I respond to RFP's that inquire what type of end user security awareness training of offered.
Great training
What do you like best about the product?
It's relatively easy for the users to log in to and get started on the training.
What do you dislike about the product?
The required tests for each training should be removed or at least let us alter what determines a passing grade. I've had a lot of users get upset when they got 7/10 on a quiz then accidentally hit restart training. I just have to manually pass them to save 45 minutes of training .
I'd also like it to show if they actually reached the end of the training rather than just sit on the 1st module for an hour then tell me they had trouble on the quiz.
I'd also like to have modules that are focused specifically in the O365 mail client where it shows users how to see the real email address the email came from, hover over links, and other tips specifically for outlook.
We're a smaller org so we dont need much of the physical security awareness training.
I'd also like it to show if they actually reached the end of the training rather than just sit on the 1st module for an hour then tell me they had trouble on the quiz.
I'd also like to have modules that are focused specifically in the O365 mail client where it shows users how to see the real email address the email came from, hover over links, and other tips specifically for outlook.
We're a smaller org so we dont need much of the physical security awareness training.
What problems is the product solving and how is that benefiting you?
Increasing our phishing awareness and skills at how to identify a phishing email.
Recommendations to others considering the product:
Buy it from a 3rd party, they usually have better deals and the KnowBe4 sales team is the most obnoxious team I've ever dealt with.
A First Class Product
What do you like best about the product?
I appreciate that the entire platform provides a complete tool to support our cyber security and privacy program.
What do you dislike about the product?
Like many applications in this world some functions initially appear a bit overbuilt for a novice user. For example the variety of reports you can create is extensive and it does take some time to learn how to get exactly what you want. Fortunately, customer support is highly accessible, patient and very knowledgeable.
What problems is the product solving and how is that benefiting you?
We are using the product to compliment our employee training and awareness program. It provides access to an extensive library of well produced training modules. We have only been using the product for just over six months so we have not yet been able to validate through data the results, but anecdotal feedback has been positive.
Very easy to use, extremely effective and measurable results
What do you like best about the product?
The ease to have users auto enrolled to training and phishing campaigns.
What do you dislike about the product?
Nothing in particular, getting logged in sometimes is longer since I use the password-less login and require a new email each time.
What problems is the product solving and how is that benefiting you?
Training users on the real life examples of what to expect from phishing attacks and reducing our cyber risk. We've see a dramatic decrease in clicks over the year and have many users bring real phishing emails to our attention using the Phish Alert button.
Great product and helps train the end user
What do you like best about the product?
Product has lots of options, some times to many.
What do you dislike about the product?
Can be overwhelming to set up for end users. This is great if you have time to play around and get very granular, if you don't have the time it still can work, just might be missing some important features.
What problems is the product solving and how is that benefiting you?
We are training our end users and testing them to be sure no one user is clicking on things they should not be.
I recommend KnowBe4 every day!
What do you like best about the product?
The problem with email phishing attacks, smishing and vishing is always the end user. If there wasn't a sucker born every minute, we wouldn't need amazing products like KnowBe4. I really like how effective this product has made it for us to educate our staff not to be a sucker. It's intuitive and remarkably easy to use and manage.
What do you dislike about the product?
We find the vishing component a little too easy to recognize as bad phone calls, and there are not yet any smish-test optiosn in the product.
What problems is the product solving and how is that benefiting you?
We have found that our security has improved 10 fold with user training. Our staff now easily recognize and regularly report bad emails, which we then follow up on to further mitigate future attacks. With quarterly campaigns, we keep our staff up to date on the latest threats and send an automated notification once a week to keep them security conscious.
Excellent product(s), great customer service, competitive pricing.
What do you like best about the product?
Easy to implement and maintain and very good reporting.
What do you dislike about the product?
I am not sure there are any downsides to this product. We are extremely satisfied.
What problems is the product solving and how is that benefiting you?
Employee training and testing regarding cybersecurity and phishing.
Great tools and easy to administer all sorts of campaigns
What do you like best about the product?
The KnowBe4 platform is excellent for administering company phishing campaigns and then rolling out remediation steps. The reporting options are great with plenty of key features to find the gaps in your organizations security platform. Highly recommended!
What do you dislike about the product?
Would like to see more short form courses in the Mod Store. Adding in more physical security courses would be nice. Although the reporting is nice sometimes where to find the appropriate reports is sometimes difficult to find.
What problems is the product solving and how is that benefiting you?
We are using KnowBe4 constantly for our Phishing campaigns and reporting. We use the Mod Store for rolling out new courses on better security awareness and physical security. We use the reporting features to see how we are doing as an organization, this is a big like for us.
Recommendations to others considering the product:
Great product and easy to setup and get started. As more training courses are added, the product will only get better.
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