KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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A complete solution
What do you like best about the product?
The product works. It is a complete package to identify vulnerable employees and to help improve these employees.
What do you dislike about the product?
The sales people have come across like generic pushy sales people, repeatedly contacting us to purchase the next best thing.
Giving it an exception in Office365 means that much of the simulated tests may not make it to our users in a real world scenario. Additionally, Office365 often appends "sent on behalf of knowbe4" to the sender giving some tests an obvious tell.
Giving it an exception in Office365 means that much of the simulated tests may not make it to our users in a real world scenario. Additionally, Office365 often appends "sent on behalf of knowbe4" to the sender giving some tests an obvious tell.
What problems is the product solving and how is that benefiting you?
Our company has a relaxed view of security with almost all 3rd parties ending up on an email white list which leaves us open to all sorts of malicious emails coming from known sources. With the help of KnowBe4, we have trained our users on what sign to look for when determining if the emails from these parties are valid. It has also cut down on the amount of emails our staff forwards to IT for a second opinion.
If you have the time to put in, and the drive make your company embrace it, the training videos are an invaluable resource which will educate your staff on security in ways you never thought of.
If you have the time to put in, and the drive make your company embrace it, the training videos are an invaluable resource which will educate your staff on security in ways you never thought of.
Recommendations to others considering the product:
Know before has been a solid product for us and there is always a discount to be had if you're on the fence about it. They also continue to innovate and are definitely a current leader in this industry.
Does What it's Meant to but needs some Work
What do you like best about the product?
I do like the automated nature of the testing and users do like some of the training materials they've seen. The AD integration helps, as does the ability to customise emails.
What do you dislike about the product?
The inability to create training based on past training done rather than past campaigns is tiresome and matters a lot. There's a ton of training material there, but it's not all good or relevant and too much US slanted. Some e.g. GDPR is not updated and indepth enough.
What problems is the product solving and how is that benefiting you?
It has helped raise awareness of dodgy emails and increased user awareness generally, plus it's ticked the GDPR training requirement. Just.
Recommendations to others considering the product:
It will definitely help, but be prepared for it take more time to work with than you may be given the impression of.
Engaging and educational
What do you like best about the product?
Quality of content and ease of system use
What do you dislike about the product?
Volume of high quality content - I'm running out after 5 months
What problems is the product solving and how is that benefiting you?
Educating against phishing, vishing and USB drops. Realized with high quality content, education is easy, without it, its very difficult
More than phishing
What do you like best about the product?
The platform provides training on more than security and phishing and is categorized by topic, audience, and more.
What do you dislike about the product?
The sales process was too generic, trying to upsell without understanding the needs of our organization.
What problems is the product solving and how is that benefiting you?
Our security campaigns are easier to manage and build on.
Recommendations to others considering the product:
Understand your drivers for security training before you evaluate vendors. Consider the higher level packages to gain the advantages of the additional training modules including active shooter, PII and PHI, and executive training. Review PhishER, but understand the value to your organization and not the value KnowBe4 tries to sell you. You will need more resources, but the tool can be very valuable.
Phish testing is essential
What do you like best about the product?
KnowBe4 is a very comprehensive and flexible service which means I have all the options I need to target my personnel in ways that both test them and train them in how to survive phishing attacks.
What do you dislike about the product?
Getting phish test emails through Microsoft Office 365 and cloud-hosted email Exchange needs a lot of configuration and testing.
What problems is the product solving and how is that benefiting you?
My personnel are becoming more aware of phishing attacks and are also now more able to recognise and respond to other attacks like voice phishing.
Recommendations to others considering the product:
If you want an email phishing testing tool then KnowBe4 has everything you need.
Awesome information and learning tech about IT
What do you like best about the product?
As we live in the IT world these days many of us did not even realize how the situation has changed from 7 years ago regarding our security. And you do not get to learn about it at schools either. I love that they educate people about potential threats in a very easy way which is easy to duplicate and people know how to apply what they learn. I love sending phishing emails to my staff :-)
What do you dislike about the product?
Maybe the design of the inside of the system could be made that it is easier to navigate. Plus I have a problem to see in which languages are the videos unless I click on it or go through the search on the back. Would be nice and faster to see immediately in which languages the videos are :-)
What problems is the product solving and how is that benefiting you?
As we are working in the HR area to keep the data secured is very important for us. Our people have not been educated in the area KnowBe4 is operating. We realized that all our branches need to know the data to protect themselves and keep the client`s data confidential especially when people often use public free WIFIs when are out from the office. We used to have a problem with CC payments when people were using the CCs and paid for the services from public free WIFIs, or the computer collapsed mainly because was infected by viruses and people were using free public WIFIs. Now, it does not happen often.
Recommendations to others considering the product:
The best education system on IT security for anyone, no matter the job, status. Basic which needs to be thought already in schools.
Excellent Product for Cyber security training
What do you like best about the product?
Ease of deployment, easy to administer, meeting requirement
What do you dislike about the product?
On couple of occasions, users complete their training but the system doesn't acknowledge it, they need to retake.
What problems is the product solving and how is that benefiting you?
Cyber security training, simulated phishing testing.
The one stop platform for Security awareness and so much more
What do you like best about the product?
Simple to setup campaigns, lots of automation to remind users and line managers to complete assignments, fun for end users and unbelievable amount of content.
What do you dislike about the product?
Having to check back and see what extra awesome content has been added or new features made available!
What problems is the product solving and how is that benefiting you?
KnowBe4 is our go to platform for Phishing, Security Awareness, compliance and so much more, the InfoGraphics, quizzes and general content especially region specific is worlds away from previous providers.
Recommendations to others considering the product:
Have a demo, setup the ASAP programme, play around with test scenarios, spend time looking at the content and ensuring it's tailored for your region and business to deliver the best awareness programme to your users.
Ideal way to train my users on phishing attacks
What do you like best about the product?
Crypte and other cyber attacks are a big worry for me as the IT responsible in a SME. The KnowBe4 platforms allow me to create specific and targeted phishing mails, and get detailed results afterwards. As such, I can train them to better recognize real threats.
What do you dislike about the product?
The user interface for creating custom mail templates is not always the most intuitive, though you can get the job done with some searching and clicking around.
What problems is the product solving and how is that benefiting you?
My users are a lot more alert, both by the training as being on their toes because they know I'm testing them.
Recommendations to others considering the product:
Just do it! An attack will cost you a lot more than prevention.
Great for creating human firewalls
What do you like best about the product?
Knowbe4 is a simple and effective way to get your staff seriously thinking about what they click on. You can spend as much money as you like on fancy firewalls and virus protection etc, but one naive employee can make all that pointless. Knowbe4 shows your employees simple and effective ways to spot phishing attempts, spam emails etc and really gets them thinking in the right way about this ever increasing issue.
What do you dislike about the product?
There is nothing I particularly dislike about the setup, but the one criticial aspect to this working is staff buyin. if your management are not pushing all employees to take part, and your employees don't take it seriously it won't work. Therefore, ensure you get that buyin from your whole team from day one. it's very easy to see if ayonone isn't doing their bit with the easy to use console, so embarassing unwilling employees in to taking part is possible, and a method I have used to great effect.
What problems is the product solving and how is that benefiting you?
Every company has at least a few employees who are not "internet savvy". We had a pretty good idea who they were before we started with KnowBe4 and targetted them with exercises that would confirm that. Training exercises focused on the weaknesses we identified have been effective, and now even the people who previously wouldnt have had a clue what a phishing attempt looked like are at least asking someone who does the question before blindly clicking on them.
Recommendations to others considering the product:
Do it. Great value for money in comparison to any other cyber security measure you put in place as people are always your greatest potential weakness.
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