KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Outstanding testing and training solution with great support
What do you like best about the product?
KnowBe4 has a wide range of training material in many different formats. While we originally got it for cybersecurity and Phishing recognition training, we've also used it in other areas such as HR training in Sexual Harassment and FERPA compliance. It's an easy-to-use interface that is also very flexible. Customer support is top-notch.
What do you dislike about the product?
The only down-side I've come across is not being able to build a multi-part training series with one setup. A new setup is required for each installment.
What problems is the product solving and how is that benefiting you?
We are working to increase awareness in cybersecurity, and general knowledge of computer safety. We have seen a significant drop in bad computing practices such as following click-bait and physical device security.
Credit Union Depends on KnowBe4
What do you like best about the product?
Comprehensive nature of the solution content and ability to test.
What do you dislike about the product?
No consistent testing within the training modules themselves.
What problems is the product solving and how is that benefiting you?
Security awareness is dramatically enhanced.
KnowBe4 Highly Recommended
What do you like best about the product?
KnowBe4 has provided the best security training modules, ease of testing end users, and compiled data reports that help you understand where the weaknesses are in the company. This company has been a blessing to myself and the balance of the I.T. team.
What do you dislike about the product?
There is nothing to dislike. KnowBe4 has everything you need to deploy a successful I.T. security testing portal to check to see if employees are practicing their training.
What problems is the product solving and how is that benefiting you?
I have all the users in the company thinking before they click...IF they click. We have a rule of thumb: if you didn't expect it...then don't open it. KnowBe4 phishing campaigns have made my life so much easier.
Recommendations to others considering the product:
Ease of use....you're missing out if you don't incorporate KnowBe4 into your I.T. Security
KnowBe4 makes it easy to audit your organization
What do you like best about the product?
KnowBe4 gives me a central hub to view my organization's security posture
What do you dislike about the product?
It can be somewhat daunting (the first time) to set up a custom template for certificates of completion - but it's well worth doing. Employees have satisfaction of completing the training, and having their name on a certificate as proof of their time spent.
What problems is the product solving and how is that benefiting you?
Even though the tech-savvy staff are mostly aware of the tech scams that are out there, the KnowBe4 training revealed several new attack vectors that helped raise awareness. In addition, having the ability to launch Vishing (voice-based phishing) attacks helped cement that the attacks aren't just email based. The comprehensive training module catalog allowed me to select training that was appropriate for the level of employees at various departments.
Exceptional product with exceptional service
What do you like best about the product?
KnowBe4's security awareness training platform has provided an incredible boost for our organization. The depth and variety of topics far surpasses our previous supplier and I love that they are always working to improve and update the materials. Their customer service is always available to assist with any issues or questions.
What do you dislike about the product?
We have been using KnowBe4 for about a year and I honestly am struggling to come up with a dislike. The product has been as promised!
What problems is the product solving and how is that benefiting you?
We use KnowBe4 for our new hire and annual security awareness training. We especially love the ease of designing and launching campaigns. The whole system is very intuitive.
Recommendations to others considering the product:
Wholeheartedly recommend giving the platform a deep look. The variety of topics and materials is hard to beat especially in combination with the price.
Great Customer Service
What do you like best about the product?
Knowbe4 was always quick to respond to any questions or concerns that i had. Also the content of the training is relevant.
What do you dislike about the product?
Sometime the platform has technical issues but always sorted soon.
What problems is the product solving and how is that benefiting you?
Educating end users about potential dangers online and how to be vigilant is the foremost benefit. Users are more aware now on when to NOT click on a link.
Recommendations to others considering the product:
Great training content and easy to work with the company.
KnowBe4 end-user awareness and phishing mitigation
What do you like best about the product?
KnowBe4 creates employee awareness around phishing and other targeted attacks which they would otherwise fall victim to.
What do you dislike about the product?
PhishER should be part of the paid KnowBe4 suite. We utilize the PAB; however, the report e-mail simply goes into a black hole. We have limited staff, so we can't follow-up on every reported e-mail. At the very least the price should be dropped significantly for existing customers.
What problems is the product solving and how is that benefiting you?
Our click rate has dropped substantially. We started at approximately 25% and after 5-6 months, it has dropped to somewhere between 3-4%. This means that our employees now look at every e-mail as potentially suspicious which helps with overall mitigation.
Recommendations to others considering the product:
If you are on the fence about purchasing this product (as I was), I can tell you with 100% certainty that it quickly and easily creates end-user awareness, and as a result will significantly lower your risk potential and subsequently reduce your attack surface.
Excellent Security Training program
What do you like best about the product?
KnowBe4 is always adding more content and more content providers. The ability to have dynamic groups based on user interactions is also very helpful. In other words the users that keep clicking on the phishing test emails get more phishing tests to help them detect bad emails. Also, we are able to download the training courses and upload them into our current Learning Management Software and the employees are able to continue to use the learning management software they are familiar with to do their security trainings as well. Although the KnowBe4 console does a great job of tracking the trainings and ability to assign trainings without any additional software.
What do you dislike about the product?
I've had a customer success manager that was non-responsive for about a month or so. But all the other ones have been great. Seems like they would respond in less than a one business day and even got a list of recommended courses to use for initial training and refresher trainings.
What problems is the product solving and how is that benefiting you?
We are able to decrease the amount of real phishing emails that are being interacted with by our employees.
Recommendations to others considering the product:
Put the time in to pick trainings to send out to your employees. Your customer success manager will also help guide you to relevant training courses. High quality training and phishing test platform. With features and content being refreshed frequently.
Here Phishy Phishy
What do you like best about the product?
Easy to implement, well written help guides for initial configuration, very involved success manager.
What do you dislike about the product?
Only downside is that the initial Phish freaked out a few end users, which isn't necessarily bad as they did report it.
What problems is the product solving and how is that benefiting you?
End user cyber training, training on Phishing
Almost Everything You Could Want
What do you like best about the product?
Their support. Anytime we have a problem or question we can always call up and get someone on the line almost instantly. What's even better is those people actually help us with our problems. We actually get the same people each time we call and they seem to remember who we are and what we're trying to do. We don't have to explain things as completely every time.
What do you dislike about the product?
The lack of ability to modify the training materials or even upload / create our own materials. We would love to use the platform as a training website as much as a phishing test. There are some ways to get around this but it isn't ideal or complete. We would also like the ability to assign reporting admins who can oversee their specific campaigns and only those campaigns.
What problems is the product solving and how is that benefiting you?
We picked up KnowBe4 because it was so cheap and we were not doing any phishing tests at the time. We quickly adapted KnowBe4 to be our complete training platform for the agency. Right now training is just as important to us as the phishing part is and it's great to be able to see who completed what and how long it took them to do it. Checks a lot of compliance boxes for us.
Recommendations to others considering the product:
Allow us to create our own training materials with much greater ease, modify the materials you already have in place, and designate users to be campaign creators or at least reviewers of campaigns without having to make them full admins. We would love to assign users in every department the ability to create training materials specific for their department in order to satisfy specific goals. Right now the only way to do that is to make them global admins.
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