KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Easy, Automated Way to Stay on Top of User Training
What do you like best about the product?
I like how easy it is to keep up with my users. Much of it can be automated and then run itself which is convenient.
What do you dislike about the product?
I wish there was an option for smaller more targeted trainings. For example, if a user fails a phishing test instead of them taking the entire 30-minute training again they could be given a few minute training on exactly what they missed. Perhaps even show the original email they failed and have them pick out the problems as a test after the training.
What problems is the product solving and how is that benefiting you?
Phishing scams are a major concern for us. We feel like KnowBe4 helps us make our users aware of the risk and what to look for to avoid them.
Platinum Package Disappoints: Too Little Content for the Price
What do you like best about the product?
Not much to like, its functionality is quite average when compared to other providers. We have been using knowbe4 for 3 years or more now.
What do you dislike about the product?
The amount of content available on the Platinum package is quite disappointing. For the amount you pay you dont get the value in content available for our organization. It should be a pay per content model as I presume alot of the content is in the diamond package which is unaffordable and doesnt make business sense. It also forces us to use th PAB button which we are not keen on using and has little to no integration with microsoft. The phishing tests on knowbe4 kicks out alot of false positives so we use microsoft instead.
What problems is the product solving and how is that benefiting you?
Training
Large selection of varied training and automated phishing tests
What do you like best about the product?
Large selection of different trainings. Very variedly done. Also trainings from other areas, e.g. occupational safety available. Possibility of cascading trainings: If training X is not passed, training Y must be done. Automated phishing campaigns possible. Own training videos possible. Easy onboarding of employees. Introduction is greatly supported by the support team.
What do you dislike about the product?
One does not receive feedback after a test on what was done wrong.
What problems is the product solving and how is that benefiting you?
We want to continuously train our users in the area of IT security. Conduct regular phishing tests.
Effective Phishing Defense, Easy to Use
What do you like best about the product?
I appreciate how simple it is to create campaigns and trainings with KnowBe4 Security Awareness Training. The pre-built templates really help a lot in making campaign creation easy. The initial setup was also easy with Google Workspace integration.
What do you dislike about the product?
During training campaigns, I feel like the part to notify the employee to finish their training is not too clear. I always have employees asking me if it is a legit email.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training helps employees learn to identify and report phishing, saving us from being compromised. It simplifies creating campaigns and trainings with easy campaign creation and pre-built templates.
Effective Email Security Training, Video Content Needs Work
What do you like best about the product?
I like how the test emails from KnowBe4 Security Awareness Training are realistic, creating situations that are real-world. The initial setup is pretty easy with the ability to import user lists.
What do you dislike about the product?
The training videos aren't great and can be pretty corny without providing new information. I wish there was more relevant content and not as much training behind pay walls. The video series don't appeal to the kind of training we'd like.
What problems is the product solving and how is that benefiting you?
It creates awareness among staff to be cautious with spam emails, unsecured links, and overall security risks.
Intuitive Security Awareness Training with Realistic Phishing Simulations
What do you like best about the product?
KnowBe4 has proven to be an excellent security awareness and training platform with ease of implementation and superb customer support. The solution is intuitive, well-structured, and highly effective in strengthening employees’ understanding of cybersecurity risks. The phishing simulation campaigns are realistic and easy to customize, helping users recognize and respond to real-world threats with greater confidence.
The training content is comprehensive, regularly updated, and suitable for users at all levels, making it easy to use and build a strong security-first culture across the organization. Reporting and analytics are clear and actionable, allowing administrators to track progress, measure risk reduction, and demonstrate compliance with industry standards.
The training content is comprehensive, regularly updated, and suitable for users at all levels, making it easy to use and build a strong security-first culture across the organization. Reporting and analytics are clear and actionable, allowing administrators to track progress, measure risk reduction, and demonstrate compliance with industry standards.
What do you dislike about the product?
False Positives or Scoring Frustrations
Focus heavily on email phishing and less on newer social engineering vectors like vishing (phone), SMS scams, or deepfake tactics
Focus heavily on email phishing and less on newer social engineering vectors like vishing (phone), SMS scams, or deepfake tactics
What problems is the product solving and how is that benefiting you?
KnowBe4 helps organizations reduce the likelihood and impact of security breaches caused by human error, while providing measurable risk reduction and compliance evidence. It trains users to identify and report threats correctly, improving incident response speed and reducing IT workload. Standardizes baseline security knowledge and expectations across all employees, contractors, and new joiners.
Powerful Webhook & API Integrations for a Highly Customizable Experience
What do you like best about the product?
The vastness of integrations that we can do with other platforms. Webhook and API integrations make it very powerful and customizable. Its easy to set up and start using. The AI tools make it great to manage your human risk on a day to day basis.
What do you dislike about the product?
The inability to filter by certain criteria in smart groups.
What problems is the product solving and how is that benefiting you?
With the rise of AI, phishing emails have become a lot more crafty and virtually indistinguishable from the real thing. This makes social engineering a lot more attractive method of entry that the traditional brute force methods. Its now easier for threat actors to convince a target to let them in, than the effort and skill required to break in. Knowbe4 helps address this issue at a very deep level with its own AI tools to combat these threats and ensure our users are educated and always think before acting.
Quick Setup and Automated Training That Checks All the Compliance Boxes
What do you like best about the product?
I like that it's quick and easy to setup and I love that I can automate training to people who fail certain phishing simulations. The biggest part that I appreciate I think is that it handles sending it out to the users and bugging them to complete the training when they ignore my requests personally.
What do you dislike about the product?
It's hard to know how people retain it sometimes but for compliance issues it checks all the boxes.
What problems is the product solving and how is that benefiting you?
Auditing purposes mostly
Strong Relationships and Growth, but Technical Support Can Be Slow
What do you like best about the product?
The relationship it establishes, different types of information, continued growth.
What do you dislike about the product?
The technical support has become frustrating, due to the level of knowledge or troubleshooting can sometimes take longer to resolve the problem.
What problems is the product solving and how is that benefiting you?
Keeping the team engaged with the latest features to help support the security awareness program.
Effortless Setup, Valuable Updates
What do you like best about the product?
I like the ease of use of KnowBe4 Security Awareness Training, which makes it accessible for our team. Additionally, the updates to the trainings are great for keeping up with changing trends, saving us time on research and updates. The initial setup was very easy, and when we needed help, the support was excellent.
What do you dislike about the product?
I don't like the timing of the updates. It would be better if the trainings were updated as soon as updates come out, not a few weeks later.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 Security Awareness Training to centralize our security trainings. It prevents us from wasting time creating and updating trainings ourselves, thanks to its easy-to-use system and timely updates.
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