KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Very Worthwhile Product
What do you like best about the product?
The most important thing about KnowBe4 is the hands on practice that staff get in identifying spam emails.
What do you dislike about the product?
The cost is a little high for us to have for all staff
What problems is the product solving and how is that benefiting you?
Our staff are more knowledgeable than ever before in stopping fraudulent emails.
Knowledge is power! Stomp those Phish!
What do you like best about the product?
Variety/creativity of the educational courses, the response time from KnowBe4 staff when difficulties occur.
What do you dislike about the product?
Demos of extra tools are aimed at I.T. departments vs. managers looking for tools to use with staff. Too techy!
What problems is the product solving and how is that benefiting you?
Eliminating majority of clicking on suspicious emails; staff awareness of phishing & scams is growing rapidly.
Recommendations to others considering the product:
The software works best with Chrome; sign up for this training...your team will all become paranoid, but in a good way. Our phish prone rating is declining, and our people are very favorable about the training content!
Elevate employee knowledge and reduce cybersecurity risk.
What do you like best about the product?
It's easy to administer and effective at increasing employee knowledge and understanding of phishing risks. It integrates with AD and we can push administration of remedial training out to the edge (local management vs. IT staff).
What do you dislike about the product?
No cons at this time. KnowBe4 is meeting expectations.
What problems is the product solving and how is that benefiting you?
Nothing to report at this time.
Recommendations to others considering the product:
Ensure the C-Suite understands the process is not intended to make anyone look silly. This isn't a 'gotcha' training tool. It is an engaging and effective training tool.
Over 35% to less than 2% in 2 years!
What do you like best about the product?
KnowBe4 has everything you need to ensure your users are trained and ready for the real emails that can harm you and your orginization. Their training modules and phishing email tests provide unequal training for your orginzation. Add the phish alert button and the second chance add on to add even more security to your org. Nearly everything is customizable in the system, from emails to splash screens and training modules. Even better still you can extract a lot of modules and place them elsewhere like your intranet for onboarding purposes. You are able to see how long each user watches a video which ensures that your users are actually watching the videos and not just clicking next through them. I can not recommend this platform enough.
What do you dislike about the product?
My only issue is that you can not set an email to go to an admin or manager when a user fails a phish alert test.
What problems is the product solving and how is that benefiting you?
Keeping our users informed and up to date on the latest threats so they are aware what to look out for.
Recommendations to others considering the product:
If you are serious about cyber security you need KnowBe4.
Great Product. Easy to configure and monitor
What do you like best about the product?
I like that I have the ability to choose training and setup phishing campaigns that are really customizable. I can also create my own landing pages if I choose to. I can track when a person clicks or opens a link and I can reset various values if need be.
What do you dislike about the product?
I have had some trouble with the phish alert button where it randomly will get un-installed from users' computers.
What problems is the product solving and how is that benefiting you?
We have mitigated some potentially harmful emails by having training and awareness with our users.
Excellent service for building your human firewall
What do you like best about the product?
The service is easy to use. You have a dedicated account manager (at least at the Platinum level you do) who checks in with you, advises you on how to run your campaigns based on best practices, and helps you with configuration. Their technical support has always been quick and friendly. It just works, we've seen a marked improvement in our campaign results and I can tell that it's put our users on their toes to higher degree than we've seen before. They also continually add new features and content.
What do you dislike about the product?
Not many. My only real issue is that the email notifications weren't working properly recently and it didn't seem like I could find an answer about when/if they were going to correct the problem. It did get resolved, though. And maybe I just wasn't finding the right channels to find out.
What problems is the product solving and how is that benefiting you?
We're making our users more aware of security and more wary of things that land in their email inboxes. Since our baseline test, we've seen an enormous improvement in our campaign results (going from almost a 20% failure rate down to 2-3%). Our users definitely reach out and ask for advice from IT more often now if they're unsure about an email, rather than just clicking a link and hoping that it's okay. Has also gone a long way toward helping us meet our compliance goals.
KnowBe4 is able to provided a service to my company that is priceless
What do you like best about the product?
The Phishing test are amazing and allow us to stay on top of keeping our employees aware. The free tools are very helpful in keeping us informed.
What do you dislike about the product?
We have been very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Training and Awareness
KnowBe4 makes educating employees on topics like Social Engineering simple
What do you like best about the product?
Ability to create phishing tests, manage the results, and easily assign training courses to those users that fail a phish test.
What do you dislike about the product?
Nothing, really we have not experienced any problems.
What problems is the product solving and how is that benefiting you?
Educating employees about electronic security awareness, what the emerging threats are, and how to recognize Social Engineering Attacks.
Great Platform!
What do you like best about the product?
Engaging training modules, intuitive interface, great tracking of campaigns, and the ability to get creative with campaigns. We also love having the ability to load our own content into the system.
What do you dislike about the product?
Some modules won't work in any browser other than Google Chrome.
What problems is the product solving and how is that benefiting you?
Since rolling out KnowBe4 training to our users, security awareness is visibly at the forefront of everyone's mind. Our users are now more alert and cautious and some have personally thanked me for providing them with information to keep them, and the company, safer.
Recommendations to others considering the product:
Run some of the free utilities and see how you can leverage this platform to work for you.
Modern Interface, User Friendly, Great Content
What do you like best about the product?
The interface is well-done and easy to navigate. The training videos are excellent, the users love them...AND they learn.
What do you dislike about the product?
More support around how to get after users who refuse to complete their training could be useful
What problems is the product solving and how is that benefiting you?
Most of our users no longer fall for phishing emails. Actually, they no longer trust anything that is emailed to them!
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