KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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KnowBe4 Rocks!
What do you like best about the product?
Phishing templates. / automation / coordination of phishing results with remedial training / reporting / csv downloads for use in Power BI/ customer service,/ smart groups;
Everything in the KB4 suite works together to provide the best information security training and testing that we have ever used.
Everything in the KB4 suite works together to provide the best information security training and testing that we have ever used.
What do you dislike about the product?
The little I have found fault with in the past was satisfactorily addressed and no longer exists. There is nothing I currently dislike.
What problems is the product solving and how is that benefiting you?
Administering and managing annual information security training. Evaluating the state of our human shield. Identifying and reeducating risky employees. With KB4, we went in one year from a 30% phishing failure rate to < 3%.
Recommendations to others considering the product:
I can't provide a comparison to KB4 competitors because I have only used KB4. However, I can say that I have been 100% pleased with the product, the rate of feature additions, the relationship to the company, and the support they provide on an ongoing basis. I haven't looked at anyone else because I don't have any unmet need.
KnowBe4 Security Awareness Training and more
What do you like best about the product?
KnowBe4 has in depth training that is presented at the user level. Setting up the users for training is simple as is scheduling them for any of the multitude of training course that they offer. In addition, using their Phishing test platform we were able to set a baseline for our users so that we can view the impact the training has on their awareness.
What do you dislike about the product?
No downsides so far. Still rolling it out to all users but have not run into any problems.
What problems is the product solving and how is that benefiting you?
Using their phishing test platform, we are able to establish a baseline of our users awareness and then view the impact the training has on their awareness.
Excellent security training resource
What do you like best about the product?
The ability to automatically add new users at my business to the training courses and track their progress is very useful. The phish-testing is also a must-have to identify where training has not taken and users need additional assistance. The system is easy to use and quick to get up and running. The support provided is brilliant and they clearly go out their way to provide the best service they can.
What do you dislike about the product?
Some of the videos have slightly cheesy acting but this usually adds a bit of levity which for some can be an otherwise boring training session. That said, the videos are usually very engaging and to the point although very slightly repetitive but of course repetition does help reinforce points so not entirely a bad thing.
What problems is the product solving and how is that benefiting you?
I was able to train whole company in both email security and GDPR awareness very quickly and effortlessly. I can keep track of users who are phish-prone and automatically sign them up to remedial courses. The support is excellent and new training courses and updates are added all the time to keep content fresh and up to date. There various lengths of video so you can cassign shorter, summarised videos for those who have less time or just need remedial training.
Recommendations to others considering the product:
If you need to provide security training for non-technical staff, this is an excellent choice and well worth considering. It provides training in other areas to such as GDPR and this alone made the upgrade to platinum level very simple decision .
The testing and training for our business has been extremely helpful
What do you like best about the product?
Front end training, followed by randomized, custom Phishing test emails, sent over a few days or weeks, to all employees. Those that click through get added to a clickers group, requiring additional testing. It gives us the tools necessary to train our staff, test our staff, and follow up with those still needing work.
What do you dislike about the product?
Two problems... When we open the ports for the phishing emails to get through, we get extra traffic hitting our firewall - so we only open to spec during the test and then shut it down again. Second, we have been having a problem with a great program of theirs called SecondChance, which verifies with a user who clicks a link in the email (including the ACTUAL link presented clearly) - some machines still cannot run due to MS Office installation configuration issues. They are working on it.
What problems is the product solving and how is that benefiting you?
New York has training and testing requirements for all financial and insurance businesses. KnowBe4 meets our requirements - but better than meeting requirements, I think it has made a real impact on our employees actions - both at work and at home.
Recommendations to others considering the product:
I don't have much info on the competition, but this product s offers innovative products, good support and service, and exceptional training sessions.
Very good training tool, good source of informational emails
What do you like best about the product?
We can schedule our own training "campaigns" and even modify the templates. I designed my own landing page, which is where an employee is directed if they fail the test by clicking on a link or opening an attachment they shouldn't have.
Stu sends out emails on a fairly regular basis that contains some very good informaiton on security and the state of what's in the wild. This is helpful and I often share with my employees.
Stu sends out emails on a fairly regular basis that contains some very good informaiton on security and the state of what's in the wild. This is helpful and I often share with my employees.
What do you dislike about the product?
A PhishAlert button is available for employees to submit suspicious email and it works just fine, however, KnowBe4 does not do any analyzing of the email so you never know if the email submitted was spam or a real threat. I requested they add this and was denied so I went to PhishLabs and have the PhishAlert button send the email to the PhishLabs SOC and they analyze it for us, providing a response in less than an hour if the email was spam (directly back to the sender) or a real threat (to the sender as well as our security team).
What problems is the product solving and how is that benefiting you?
Our employees are getting much better training and more often than they ever have before when it comes to being aware of and alert for suspicous email. I've even implemented a monthly award to the person that reports the most real threats using the PhishAlert button. Since the implementation of using KnowBe4 for training, our "clickers" have gone from unaccepatble to almost zero for most campaigns.
Recommendations to others considering the product:
You need someone that is well versed with Active Directory and your AD needs to be well organized so you can keep your training database updated and accurate. You don't want to have groups or departed employees in your test groups. Educate your senior/executive management on what this product does and then provide them reports showing the progress being made by the employees as the number of "clickers" goes down (hopefully).
Helping to keep our data and assets safe, KnowBe4 can't be beat!
What do you like best about the product?
The variety of training and other ways they offer to help measure our user's ability to be aware of threats. And the PhishER functionality makes it super easy for our users to report suspicious emails.
What do you dislike about the product?
We like what KnowBe4 brings to the table and have no complaints.
What problems is the product solving and how is that benefiting you?
Their Simulated Phishing functionality has brought down our user Phish-prone percentage considerably.
Effectiveness far outweighs cost
What do you like best about the product?
Great videos on a variety of topics to satisfy our internal training requirements. Their phishing product works great. Entire system is very user friendly. Support is top notch. I am on an IT email group of over 150 IT professionals.
What do you dislike about the product?
There are no shortfalls identified at this time.
What problems is the product solving and how is that benefiting you?
Ongoing quarterly online employee training.
Each employee phished monthly.
Customer awareness
Each employee phished monthly.
Customer awareness
Recommendations to others considering the product:
Make the move! You won't be sorry.
KnowBe4 Review
What do you like best about the product?
The account portal is easy to navigate, the campaigns are easy to set up and monitor, and the number of training opportunities. I love how I can automate the entire testing and training process.
What do you dislike about the product?
Some of the training videos come across as "profiling" the bad guys as foreigners. Although this may statistically be the case, better care should be taken when portraying them in the videos.
What problems is the product solving and how is that benefiting you?
Awareness of e-mail scams that may result in the launch of ransomware. We had a ransomware attack in 2017 and recovered relatively quickly. KnowBe4 was a reactive result of that. Users are much more sensitive to any e-mail communication that appears out of the ordinary.
KnowBe4 - Excellent Security Awareness Program
What do you like best about the product?
How easy it was to get all setup and the sales people and technical support team. Everyone we had to deal with/talk to was amazing.
What do you dislike about the product?
Nothing that I can think of so far, we are still in the implementation phase, but from what I can see so far, there is a reason that KnowBe4 is highly rated in the industry.
What problems is the product solving and how is that benefiting you?
Making our employees better aware of Phishing scams, etc. and how to detect those scams in their emails. The benefits from this program are that our employees are way more apt to second guess suspect emails and think before they click rather than just clicking and not realizing what they are doing.
A trusted partner in security training, compliance, and tooling
What do you like best about the product?
Super easy to use product that makes my team's busy lives easy when it comes to compliance testing on security, HIPAA, development OWASP Top 10, and GDPR. They even have a wizard to get you up and running in minutes! They even provide cool tools like AV tester so you don't have to get your own viruses to test your AV tool, a password guesser for commonly used simple passwords on your network, and probably more I don't know about. They also have text templates for emails to remind people of today's latest threats and keep us updated weekly on new ones. Just grab and tweak and send to my users.
What do you dislike about the product?
Ability to easily view all the custom content without assigning it to a group.
What problems is the product solving and how is that benefiting you?
Compliance and educating our users on security, HIPAA, development OWASP Top 10, and GDPR. Our last process was manual and not very auditable. With KnowBe4, I have full confidence in auditability of our education and we can do phishing tests and automatic adding of users that failed into more security training!
Recommendations to others considering the product:
Tons of video content, frequent updates of warnings to look out for, create emails to keep you as admin up-to-date on security trends from CEO, easy compliance, automatic re-enrollment with those that failed phishing probes, and great people to work with!
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