KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Decrease in phish prone users
What do you like best about the product?
The phishing simulation looks very real and makes users feel like the email is legitimate. The social engineering aspect of the test simulation is great. The fact that we can use the SCORM files into our LMS so that users can find all training material through our learning channel streamlines it for our users,
What do you dislike about the product?
Training labeled as Kevin Mitnick is not appealing to users. It may be good to have more customization capability in the SCORM file that we incorporated in our LMS.
What problems is the product solving and how is that benefiting you?
Helping users to identify and respond safely to malicious cybersecurity threats. Our users have decreased from 30% phish prone to 6.7% in 3 months time.
Recommendations to others considering the product:
It is an easy solution to train users to be safe amidst the rampant cybersecurity threats.
Excellent Security Awareness Training Content (employees really liked it)
What do you like best about the product?
The training content is updated frequently which keeps it relevant for the employees. Security awareness training can be very boring, BUT NOT WITH KnowBe4. The training management tools are also very good and easy to use. The Phishing simulator/training emails are spectacular.
What do you dislike about the product?
There really isn't anything to dislike with this security awareness training material. The materials are well thought out.
What problems is the product solving and how is that benefiting you?
Security awareness training is a key requirement in any security program. Employees must be aware of the potential issues in their email and other activities to limit potentially negative outcomes. Most of our employees have given positive feedback on the content and timeliness of the materials presented.
Recommendations to others considering the product:
This is the best security awareness training material I have seen in the last 30 years in IT.
To Easy Not To Do
What do you like best about the product?
Simple to operate with good quality information. We started with a baseline test that was just a simple fake reset your password and had 20% of my users failed. We then started with a basic 25 minute security training that has a very nice red flag checklist that covered a lot of things I knew but didn't know how to quantify for my users. Also, the "Phish Alert" button is a wonderful addition and I'm also looking forward to rolling out the 2nd chance tool.
What do you dislike about the product?
The setup on Office 356 to allow their phishing emails through was rather involved. It required way to much setup in Exchange rules.
What problems is the product solving and how is that benefiting you?
We had a real lack of knowledge on our users part as to what it meant to be safe when even checking their email. I'm also looking forward to rolling out the training on passwords, access cards, and social media.
Recommendations to others considering the product:
Take a good look at the training products available at the different levels. I would have probably bought the Diamond (highest level) in hindsight.
How KnowBe4 has worked for my organization
What do you like best about the product?
Training modules, simulated phish testing, the phish alert button...it's hard to pick a favorite. Bottom line is we wouldn't have had any kind of effective cybersecurity awareness program without KnowBe4.
What do you dislike about the product?
I really can't think of anything I dislike about KnowBe4.
What problems is the product solving and how is that benefiting you?
Having KnowBe4 training for our staff on a regular basis has changed their behavior on the internet. Haven't had any ransomware issues since we started KnowBe4 security awareness training . Additionally, the training has been noted by our monitors as a big plus to mitigating cybersecurity risk.
Recommendations to others considering the product:
Don't hesitate. Many software programs are adding simulated phish testing, or one component or another of what KnowBe4 provides, but I haven't found anything as comprehensive as the KnowBe4 system.
Easy and Effective
What do you like best about the product?
Ability to easily create sophisticated spam tests and schedule in advance - run and done!
What do you dislike about the product?
That I cannot link to a training video directly from an LMS without paying extra - I have to create a training campaign and jump through hoops to get people signed up for that campaign automatically or manually.
What problems is the product solving and how is that benefiting you?
Phishing awareness - benefit is that since they know we are watching & trying to trick them, they are more suspicious of everything.
KnowBe4
What do you like best about the product?
KnowBe4 has helped us reduce our phishing email click rate significantly
What do you dislike about the product?
Some support issues can lag for some time
What problems is the product solving and how is that benefiting you?
Security awareness has improved through the use of this tool
Great product with unlimited features to choose from.
What do you like best about the product?
I like that it is capable of choosing official templates or user created templates or the ability of fully customizing your own templates.
What do you dislike about the product?
I would like to see more collaborating with some of the email security appliance vendors to avoid whitelisting in the event the emails are dropped.
What problems is the product solving and how is that benefiting you?
I am working on solving the human equation in security. I have noticed that with the training that comes with the package we are seeing an improvement in our end users that are prone to phishing.
Excellent product & service
What do you like best about the product?
Whole Products (Including: Phishing, and Trainings)
What do you dislike about the product?
Vishing feature needs to be more robust.
What problems is the product solving and how is that benefiting you?
Mock-Phishing & Trainings
Recommendations to others considering the product:
It's definitely worth it!
Our Experiences with KnowBe4
What do you like best about the product?
The solution is very flexible and can easily be implemented in a very short period of time.
What do you dislike about the product?
The ability to group users into categories or logical containers outside of Active Directory settings would give even more flexibility to the product. Sometimes AD because of business decisions is constrained with its categorization of users. The inability to create new groupings or containers within Knowbe4 using AD accounts can be frustrating.
What problems is the product solving and how is that benefiting you?
Our company continuously looks into methods to improve our security posture and we have realized, like many other businesses, that our personnel can be the weakest link. The human element is the unknown that all information technology security teams try to mitigate in their security plans. KnowBe4 provides us a tool to train, test, and provide instant feedback to our people.
Security Awareness on Steroids
What do you like best about the product?
Went from nothing to a full Security Awareness program in less than a month thanks to the KnowBe4 service. The ASAP program is a great guide to building and learning how to deliver a solid Security Awareness program quickly and easily.
What do you dislike about the product?
(1) The domains used to send the phishing test emails can be easily traced back to KnowBe4, making it easy for IT smart people to figure out if a potential phishing email is real or a test from KnowBe4. Need to fix this so smart people have to actually look at the content of the email and use their training to determine if the email is a phishing email. (2) The USB tests are quite limited. Trying to use it on a modern infrastructure running solid security solutions is a waste of time. Most modern Active Directory and endpoint security configurations would block macros, prevent users from enabling them, and frequently run 64bit Internet browsers only.
What problems is the product solving and how is that benefiting you?
Provide continuous Security Awareness training, testing that knowledge regularly, and monitoring the campaigns all from a super simple web portal.
Recommendations to others considering the product:
After looking at other similar products/services we picked KnowBe4 because of all the free tools they make available to the public to help them better understand their Security Awareness weaknesses. No other company was making this level of effort. While some may think this is a marketing gimmick, I see it as pushing the envelope, making it easy for businesses to realize just how important real-world Security Awareness is to the safety of their systems and data.
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