KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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It's a complete package to benefit an organization in many ways
What do you like best about the product?
KnowBe4 Security Awareness Training feels like a complete solution. They offer a lot of material across a wide range of topics, giving users knowledge and guidance in a way that isn’t boring or drawn out.
The ability to automate phishing tests on a recurring schedule, along with how easy it is to swap phishing templates within an automated campaign, is extremely beneficial. The Phish Alert email plugin also makes it simple for users to report suspected phishing emails.
Creating dynamic groups based on user attributes, so you can target different lines of business for certain training without ever having to manually add a user to a group.
I’ve looked at other solutions over the years, and none of them fully replace what KnowBe4 can do. Most were missing some basic functionality and the level of automation I’ve gotten used to.
The ability to automate phishing tests on a recurring schedule, along with how easy it is to swap phishing templates within an automated campaign, is extremely beneficial. The Phish Alert email plugin also makes it simple for users to report suspected phishing emails.
Creating dynamic groups based on user attributes, so you can target different lines of business for certain training without ever having to manually add a user to a group.
I’ve looked at other solutions over the years, and none of them fully replace what KnowBe4 can do. Most were missing some basic functionality and the level of automation I’ve gotten used to.
What do you dislike about the product?
If you want to create your own content with questions or a quiz, you’ll need to use third-party SCORM software to build and complete it.
What problems is the product solving and how is that benefiting you?
Security awareness training, policy acknowledgements, phishing campaigns, and custom-material quizzes.
Set-It-and-Forget-It Automation with a Powerful Training Content Library
What do you like best about the product?
The "set it and forget it" nature of the automation. Being able to sync with Azure AD/Okta and schedule an entire year’s worth of monthly phishing simulations and quarterly trainings in a single afternoon is a massive time-saver. The content library is also powerful; having access to different "brands" of training (like The Inside Man series) keeps users engaged so they don’t feel like they’re watching the same dry HR videos every year.
What do you dislike about the product?
The administrative interface is incredibly powerful but has a bit of a steep learning curve for new admins. There are so many sub-menus that it can be easy to lose where a specific setting is located. Additionally, some of the older localized content for international teams can feel a bit dated compared to the newer flagship series.
What problems is the product solving and how is that benefiting you?
It has significantly reduced our "Phish-prone Percentage" from a 15% baseline to under 6% in less than a year. It provides the reporting data I need to show leadership that our "human firewall" is actually strengthening.
Effortless Compliance and Training Management
What do you like best about the product?
I appreciate the ease of use of KnowBe4 Security Awareness Training. Building trainings and campaigns is pretty slick, which makes the process much smoother. Another key advantage is that it maintains our compliance for ISO 27001, GDPR, and HIPAA, and allows a quick and easy way to provide training for employees without having to create this ourselves. Additionally, it connects with Vanta to support our compliance efforts.
What do you dislike about the product?
I wish there were more up to date trainings, there are many layers to do anything, using the smart groups and connecting with the trainings feels more involved and cumbersome than it needs to be.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training keeps us compliant with ISO 27001, GDPR, HIPAA, and simplifies employee training. It offers an easy way to conduct training without building it ourselves and connects with Vanta for compliance.
Enhances Security Awareness, Easy Setup
What do you like best about the product?
I like KnowBe4 Security Awareness Training because it covers diverse cybersecurity topics, which include important areas like Phishing, Spear Phishing, AI, Email Compromise, Hacking, and Ransom. This comprehensive coverage helps in enhancing the awareness among end-users in our organization and significantly augments our security posture. I also appreciate that after training, our employees work as a Human Firewall, which is vital as the last line of defense. Because of the training, I notice that users are more vigilant and careful when interacting with emails and other internet-related activities. Additionally, the initial setup was pretty easy, and our success manager helped us a lot, which was a great support.
What do you dislike about the product?
There are so many content that require upgrade of the account. Those should be made available to all. It would be better to have one type of license only.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 Security Awareness Training to enhance end-user awareness, reducing the risk of social engineering traps. It minimizes threat areas, with trained employees acting as a Human Firewall, making users more vigilant and careful with emails and online interactions.
Efficient Phishing Training with Robust Insights
What do you like best about the product?
I use KnowBe4 Security Awareness Training on a monthly basis for our quarterly phishing training and test emails. I appreciate how it gives us metrics and insights on how our end users handle phishing attempts and automates this process as well. I like the phishing AI templates that have been extra challenging this year for our company, which has benefited us by improving end user click rates. Additionally, the reports help us generate our Cyber metrics on phishing, and I found the initial setup very easy to get familiar with.
What do you dislike about the product?
No feedback
What problems is the product solving and how is that benefiting you?
I use KnowBe4 Security Awareness Training for quarterly phishing training. It provides metrics on user responses to phishing and automates the process, helping us with challenging AI templates that benefit our click rates and generate cyber metrics.
Great Variety of Options
What do you like best about the product?
The variety of the training options that they offer
What do you dislike about the product?
Not knowing what to get, Some have audio, some don't, some have quiz at the end, some don't
What problems is the product solving and how is that benefiting you?
The greatest risk is to have an emp
Essential Training for Phishing Awareness
What do you like best about the product?
I like that KnowBe4 Security Awareness Training is easy to use and set up. It effectively covers all the common phishing scams and trains users, which helps prevent issues like users randomly clicking on email links. The ability to click on certain campaigns and choose the type of training and emails users receive makes it convenient. It also works well in making users think about their actions, as they want to avoid the training involved if they fail a phishing test. Overall, the initial setup was very easy.
What do you dislike about the product?
Sometimes it would be nice to have more training videos to choose from.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training helps train our staff to spot potential email threats and avoid clicking on suspicious links, which reduces phishing risks. It's easy to set up, covers common phishing scams, and encourages users to think critically about email interactions.
Easy Setup with SSO, Feature-Rich, and Fast Customer Support
What do you like best about the product?
Ease of use along with the platform. It's easy to set up with SSO with our existing platform, customer support is great and quick. We use it on a daily basis for all our SAT, and it boasts a lot of features.
What do you dislike about the product?
I haven't found anything that has caused us any issues.
What problems is the product solving and how is that benefiting you?
It's solving all of our SAT issues we've had in the passed. It's changed the culture of the company, where security is almost a daily topic, whether it be just in passing by (Users poking at Security team that they are trying to phish them) or on more serious notes, we have been able to show a positive trend in our security scores.
Easy-to-Use Tool for Setting Up and Running SETA
What do you like best about the product?
It is an easy to use tool to set up and execute SETA
What do you dislike about the product?
Good examples of social engineering to learn techniques.
What problems is the product solving and how is that benefiting you?
It keeps our users diligent regarding safe data handling and system use.
Excellent Variety of Multi-Lingual Trainings
What do you like best about the product?
The variety of multi-lingual trainings and flexibility to add our custom trainings.
What do you dislike about the product?
Managing the platform becomes challenging at a scale of around 40,000 users. In addition, child accounts do not support separate training notifications, which limits flexibility. Relying on a single shared notification set makes phishing campaigns across multiple child accounts ineffective, since each organization typically needs its own notification templates with unique links and references. This limitation significantly reduces usability for companies operating in a multi‑account structure.
What problems is the product solving and how is that benefiting you?
Raising overall security awareness so employees recognize and avoid suspicious activity.
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