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Straight implementation between NetSuite to SalesForce Commerce Cloud
What do you like best about the product?
Easy to implement and at a reasonable cost. Some technical knowledge is required but there is no need to have a developer.
Good Support.
Good Support.
What do you dislike about the product?
There are some gaps in the base connector, like promotions and discounts. The interface has room for improvement but for most companies should work without big customization.
What problems is the product solving and how is that benefiting you?
- Moderate cost to integrate our eCommerce platform with our ERP and in a very short period of time.
- No need to have a developer to maintain the product and make changes when necessary
- Having a small IT department, we rely in Celigo for the bi-annual NetSuite upgrades and to ensure there will be no disruptions.
- No need to have a developer to maintain the product and make changes when necessary
- Having a small IT department, we rely in Celigo for the bi-annual NetSuite upgrades and to ensure there will be no disruptions.
Recommendations to others considering the product:
Extend the functionality in the SalesForce Commerce Cloud connector to cover the integration of coupons, promotions and discounts
Review the product flow to consider different item setups.
Review the product flow to consider different item setups.
Robust Platform to integrate cloud-based systems
What do you like best about the product?
Our development team uses this platform to develop enterprise grade integration products. We built several smart connectors that connect NetSuite with other systems and have been successful selling them thus far. We also use the platform to build custom integrations. It is really robust - e.g. a field mapping tool is nothing like we've seen before. Back in the day we could not even imagine it can be done that way. Now it is reality.
What do you dislike about the product?
Some minor stuff - e.g. some words in the UI break anywhere in the middle but this is pure cosmetics. No issues with the functionality of the platform which is what we are after.
What problems is the product solving and how is that benefiting you?
All integration problems really - anything over FTP, webservices, EDIs (lately), you name it.
Excellent service and product
What do you like best about the product?
The Celigo team was great to work with during our implementation. Peggy and Mannan worked well together and with us, and the Celigo service as a whole is already a great product with lots of potential. The team over there is very responsive and has a grasp not only on the data flows, mapping, and their API features, but best practices for each sales channel and an advanced understanding of NetSuite which is important.
What do you dislike about the product?
The only negative here and it's not really a negative is the "new-ness" of the company. We were coming from Channel Advisor as our previous marketplace integration and there are still some features Celigo has not rolled out yet that we did have previously in Channel Advisor. But at the same time, there are features in Celigo that were not available in Channel Advisor. They are constantly updating the connectors though and during our implementation they pointed out places where new features were on the roadmap
What problems is the product solving and how is that benefiting you?
We are using Celigo for integrating our NetSuite account with all of our online sales channels. It is essential for us to keep clean records of product data, automate the order import process, and ensure proper inventory counts.
Great Software for our Business
What do you like best about the product?
Smart connectors are very customizable, extensible and offer a variety of capabilities to connect with Netsuite. Customer support is quick and thorough in their responses.
What do you dislike about the product?
Some more complex logic can be complicated to set up. Otherwise, very easy to configure and manage. We've expanded our initial integration to Amazon, Shopify, ADP and other custom solutions. We're widely using this platform to keep our business integrated.
What problems is the product solving and how is that benefiting you?
I'm able to bring in orders from Magento and Shopify stores on a near-realtime basis. Our payroll and ERP are now synchronized automatically and we've connected nightly reporting from our Retail POS into ERP.
Recommendations to others considering the product:
Make full use of your time with consultants and integration specialists. Do your homework before to ensure that you are up to speed on basic usage of the product.
Full Contorl yet Easy to Use - Celigo Integrator IO
What do you like best about the product?
1. Easy to use. The setup and initial implementation is very quick.
2. Good control on the data flow and configuration. The system is highly customize-able and highly control-able as a user.
3. Celigo's support team is great. They are very helpful and quick to respond.
4. Celigo handles NetSuite upgrades well, which often is a problem for our other partners.
2. Good control on the data flow and configuration. The system is highly customize-able and highly control-able as a user.
3. Celigo's support team is great. They are very helpful and quick to respond.
4. Celigo handles NetSuite upgrades well, which often is a problem for our other partners.
What do you dislike about the product?
1. Documentations about the fields are often missing.
2. We had experienced data flow interruption after Celigo's bundle upgrades. Some field mapping, especially default value settings got "wiped out" from the bundle upgrades.
2. We had experienced data flow interruption after Celigo's bundle upgrades. Some field mapping, especially default value settings got "wiped out" from the bundle upgrades.
What problems is the product solving and how is that benefiting you?
1. We use smart connectors to connect multiple eCommerce customers to exchange order data, shipping data, payments, etc. It helps greatly to reduce time invested in order monitoring and followup.
2. We also use a standalone flow to publish live data feeds from NetSuite via complex searches to FTP sites, which NetSuite web services cannot accomplish.
2. We also use a standalone flow to publish live data feeds from NetSuite via complex searches to FTP sites, which NetSuite web services cannot accomplish.
Recommendations to others considering the product:
Celigo is a great tool for integration with database or ERP system, but it will need to have knowledgeable staff on board to ensure taking full advantage of this tool.
Excellent project management!
What do you like best about the product?
The engineering preparing the scope document did an excellent job. In addition, the project manager kept us on track and was an advocate for our company. We had another tech partner involved in the process, and when that partner was not being cooperative, our Celigo project manager called them out on it.
What do you dislike about the product?
Asking during formative stages of agreement process if your programmers were based in the U.S. and then learning, after signing the agreement, that ours were located in India. This was important to us due to previous experience in dealing with different times zones and language nuances. Although things turned out well, we would have liked to have known this upfront.
What problems is the product solving and how is that benefiting you?
It provides a redundant backup technology for transacting information between our scheduling and accounting systems. We now have piece of mind knowing that if our current connection system goes down, we will be able to continue with limited interruption to our billing operation.
Recommendations to others considering the product:
Explain your needs in detail. Celigo can't do their job effectively if you fail to give them all the facts.
Greatest technical implementation for our company
What do you like best about the product?
The ease of use, the incredible support, and the efficiencies it has provided us across all access of our business. My team can act as an internal IT department with no coding experience necessary.
What do you dislike about the product?
There is really nothing to dislike about Celigo's integrator.io.
What problems is the product solving and how is that benefiting you?
We have automated almost everything we possibly can with Celigo's integrator.io. From real time inventory and order flows to an automated batch return customization, Stio has saved days, weeks and months of work as well as hundreds of thousands of dollars (and not to mention customer retention).
Recommendations to others considering the product:
Go with the extra support package, it's worth every penny. You will save your business on engineers and outside development teams which far exceed the cost.
Happy user
What do you like best about the product?
It's reliable and easy to use. It's basically set and forget which is a very nice change. The interface is clean and intuitive so even my non technical staff are able to monitor it.
What do you dislike about the product?
1) We use the Shopify to Netsuite integration. I wish upstream inventory was faster and more targeted. Because the inventory flow runs for every SKU in the store, it can take some time to complete, so it can only be run a few times a day. I would much prefer that an item receipt (from a Purchase Order or Customer Return) triggered an inventory sync on those particular products so inventory levels could be updated more frequently.
2) The refund flow is designed in such a way that refunds that do not involve a return are impossible or require a not very elegant hack. For example, a customer asks for a retrospective price match or forgot to use a coupon. To refund them $20 without involving inventory returns is not possible.
2) The refund flow is designed in such a way that refunds that do not involve a return are impossible or require a not very elegant hack. For example, a customer asks for a retrospective price match or forgot to use a coupon. To refund them $20 without involving inventory returns is not possible.
What problems is the product solving and how is that benefiting you?
We use the Shopify to Netsuite integration. Previously we had built our own using Heroku which was buggy and opaque. When errors happened we wouldn't know about it until too late etc. The main benefits of Celigo is it's reliability and open, easy to use/understand interface. Errors still happen but they are easy to see and fix. We focus on our business now, not worrying about API connections going down.
Recommendations to others considering the product:
The implentation can take quite a while. Plan accordingly.
Successfully Using Celigo / integrator.io for Multiple Integrations
What do you like best about the product?
Setting up integrations with Celigo/integrator.io is extremely easy. Their systems offer a point-and-click interface, which allows for easy mapping of fields for even the least tech-savvy companies.
If you ever run into an issue, the support team has come a long way in terms of responsiveness, and there is a nice library of help files for those who prefer self-service.
If you ever run into an issue, the support team has come a long way in terms of responsiveness, and there is a nice library of help files for those who prefer self-service.
What do you dislike about the product?
Upon first engaging with the company, I didn't understand all of the resources that were available to me, and it wasn't readily apparent how to troubleshoot issues.
Since engaging with the Customer Success team, however, I can't believe how much information was available to me all along
Since engaging with the Customer Success team, however, I can't believe how much information was available to me all along
What problems is the product solving and how is that benefiting you?
We initially discovered Celigo in an effort to helps us exchange information with our 3PL, and that integration has been working with very little maintenance for 3 years now. What used to be a manual process has been entirely automated, saving us time and reducing errors.
Recently we've used the Amazon-NetSuite connector in order to better recognize revenue from sales made on Amazon and report within NetSuite on activity happening outside the system.
Recently we've used the Amazon-NetSuite connector in order to better recognize revenue from sales made on Amazon and report within NetSuite on activity happening outside the system.
Recommendations to others considering the product:
Do it. IT is easy, and you will save time.
Celigo saves us a ton of time!
What do you like best about the product?
Easy to use interface and consistent performance
What do you dislike about the product?
I do not like using LastPass for support ticket issues. But appreciate the security efforts and control points.
What problems is the product solving and how is that benefiting you?
Reduces the data entry for multiple shopping carts, making it easy to manage the inventory and receivables in our ERP.
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