What do you like best about the product?

Being able to have data sync'd up across multiple live ecommerce platforms + 3PL + NetSuite ERP in real time.

What do you dislike about the product?

The learning curve and getting up to speed on error management

What problems is the product solving and how is that benefiting you?

Real time, better data that is quickly accessible. We spend less time retrieving and transforming data and more time analyzing it.

What do you like best about the product?

I appreciate that Celigo translates the data into a common format (JSON) that provides for easy mapping, scripting and troubleshooting. In addition, the built in ability to view, edit and retry errors is invaluable for troubleshooting and issue resolution. Along that same line, the ability to turn on debugging for the various connections helps with development and troubleshooting issues.

What do you dislike about the product?

If I could improve anything it would be the online knowledgebase and self-service support. Celigo provides a great training library but having access to support use cases and solutions would help with self-service. Support is responsive but there is sometimes a perceived delay due to time zone differences for those using Celigo in the United States.

What problems is the product solving and how is that benefiting you?

Celigo has enabled us to quickly integrate systems that we were not necessarily an expert in by providing prebuilt connectors and templates. We have been able to provide solutions within budget and with short timelines. Celigo University provides valuable training resources to learn the various connectors, integration applications and flow properties and attributes.

Recommendations to others considering the product:

When considering Celigo, others should consider the time savings gained by using a platform that provides prebuilt connectors, error handling and a common data language. In addition, the user interface is easy to understand so that non-technical team members can help manage the integrations.

What do you like best about the product?

Being able to connect multiple systems bi-directionally

What do you dislike about the product?

UI isn't the best, troubleshooting requires too much work and it doesn't work sometimes

What problems is the product solving and how is that benefiting you?

Connect Salesforce to our ERP. Its able to work in a way that we can get information in bidirectionally without breaking either system.

What do you like best about the product?

I did not have a good experience with Ceigo - read dislikes for details

What do you dislike about the product?

Celigo .io connector for Magento 2 to Netsuite has a fundamental assumption that all orders will be generated in M2 or, if orders are being generated in NS, the customers in NS are individuals - not companies. (they recently released their NS to M2 order flow in Jan 2021 to accommodate for NS originated orders getting put into M2, however with the 'individual' customer type requirement)

This is a huge issue if you actually have 'customer type= company' records in your customer data set. Issues like 1) all the contact information for the 'customer' will be hidden when the customer record gets automatically by Celigo to an 'individual", or 2) the requirement for a 'first' and 'last' name in Celigo which is not even a header level field in NS for a 'company' customer record or 3) duplicate customer records if you choose to

Because Celigo has decided to use 'individual' as a required customer field type, there is alot of magic you will need to do if you have 'company' customer types in your NS environment - magic that Celigo will not be much help with. So if the above describes your NS environment, make sure you really vet this out with your Celigo rep. If not you may find their .io integrator essentially useless for you. Honestly, I never even thought to ask Celigo if their solution envisioned 'company' customer types and would accommodate order flows for orders originated in NS.

On the support side - I found that getting help from Celigo is very inadequate. They have a Trouble Ticket system that connects you to a 'break/fix' support tech - which does not help if you have any issue that is not a simple 'break/fix' issue. If you need more help than that, they have 'office hours' where you join a group of other users who are all asking their unique questions to one support person who is completely unfamiliar with your environment, has really no more than about 5 minutes to answer your question in the group setting - which normally leaves all participants leaving without a real solution.

If these Celigo support mechanisms don't work for you, they will suggest and outside consultant - which they did for me. Their suggestion, a group called 'Nova Module', spent two phone calls with me, said they would provide feedback on if they thought they could help, and never called me back - even after I called them to check status!

I am the NetSuite administrator for my company so I am very familiar with NS and how it works. I am not a Magento programmer, but was partnering with a M2 developer on this project - so I feel we were 'knowledgeable' users NS, M2 related to the requirements of the Celigo product.

Perhaps if your spec is to have orders only flow from M2 to NS and are a M2 programmer so that you can accommodate Celigo's design model, their solution will work for you. However, their solution did not work for me, so after 2 1/2 months of intensive work to make Celigo work, we have abandoned it in favor of customer APIs to allow orders, customers and inventory levels to flow between NS and M2.

Hope this helps you if you are considering Celigo!

What problems is the product solving and how is that benefiting you?

We have not found that Celigo was able to solve of NetSuite to Magento 2 data flow need

What do you like best about the product?

Celigo integrator.io connectivity with Netsuite. This toll is very handy and saves lot of time especially during Data Migration and automation needs. I really like the webinar and the new training platform Celigo University which will help new users a lot for learning and taking advantage of Celigo to use in day to day operations especially if your company is using any ERP services. With multiple concurrent threads we can speed up the import and export of data into ERP's 4-5 times faster than the native functionality that ERP systems has to offer which is really the best thing you will notice when you start using integrator.io

What do you dislike about the product?

Error handling is difficult sometimes, Script execution logs fails very rarely but you can see the records are imported successfully after an hour which can be frustrating sometimes but overall there are many ways we can overcome these issues which Celigo focus on improving as always which is a good sign.

What problems is the product solving and how is that benefiting you?

Import and Export of data from an ERP, saving files in FTP server is very useful for sharing inventory feeds or data with the customer, Shopify and Cash Application manager eliminated a lot of manual effort for us.

Recommendations to others considering the product:

I highly recommend to use Celigo integrator.io for data imports and exports, automation, shopify for any ERP system which it integrates with and for new users definitely take advantage of the learning paths and courses under the Celigo University.

What do you like best about the product?

The ease of use with setting up basic integrations and a logical UI layout.

What do you dislike about the product?

It is hard to think of anything I dislike. One thing that was more user error was creating new flows using existing extracts. When I edited the extract on the new flow, it also changed the extract on the existing flow I took it from.

What problems is the product solving and how is that benefiting you?

Fulfilling business requirements by keeping data in sync between systems. It helped us integrate our Salesforce platform with existing data held in different databases throughout our network.

What do you like best about the product?

team
approach
process
framework
speed
responsiveness
recommendations

What do you dislike about the product?

limitations
cost
internal engineering and analytics support required

What problems is the product solving and how is that benefiting you?

bridge between salesforce and netsuite
pushing opportunities/deals into accounting

Recommendations to others considering the product:

netsuite gives you no choice but to partner and buy a plug so celigo is a great choice for that

What do you like best about the product?

I am not a coder by any means but Celigo and the bringup team was able to get us up and running in a couple weeks. Even custom flow adjustments were easily put together by the team implementing our setup and now everything runs smoothly.

What do you dislike about the product?

Editing the flows requires special knowledge. We are a stable process so things worked out, but if we were rapidly changing or adding to the flows it would require Celigo support (which has been readily available so far).

What problems is the product solving and how is that benefiting you?

We were able to link our SalesForce CRM to NetSuite ERP with the Celigo connector. This allows for our Sales team (in SF) to have accurate pricebooks for quoting and then push quotes into NetSuite orders for fullfillment. And the NetSuite side now pushes back relevant order status, shipping tracking #s, and fulfillment info back to SF for our Sales team to track. This means our sales team does not need NetSuite seats to track orders for customers and our NetSuite team has much less manual order input tasks.

What do you like best about the product?

Easy to setup and get started with pre-built templates. The implementation team was great to work with. Short learning curve for navigating the tool.

What do you dislike about the product?

Inconsistent documentation especially what to do after a sandbox refresh.

What problems is the product solving and how is that benefiting you?

We were looking to replace our previous integration tool with something more user-friendly and can be managed by a non-techinical person. We found the answer with Celigo and was up and running with the help of their implementation team within a couple of months meeting twice a week and without involving our IT/software team. We use Celigo to sync accounts, products, and orders between Salesforce and Netsuite. We recently implemented CPQ and it took me less than 2 hours to update the the flows to account for this new addition.

What do you like best about the product?

Ease of use when configuring/implementing bundled integration packages.

What do you dislike about the product?

Outside of the streamlined implementation process, custom process and records (especially linked custom records) are challenging to integrate without custom development. Also, the support team can be relatively slow in response times. It's hit or miss.

What problems is the product solving and how is that benefiting you?

Custom 3PL integrations, event triggers to hit home grown APIs and SFDC to NetSuite full scale integration.

The SFDC to NetSuite bundle is good out of the box and can get you up and running within weeks. As long as you have a development resource, nearly all custom integrations are feasible and solid.