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Taking conversational AI to the next level
What do you like best about the product?
Friendly and easy use, accuracy in the responses. You don't need to have a technical profile or specialiced knowledge to take advantage of this wonderful assistant. Enhanced user experience when replacing old VIRs with a GEN AI voice assistang. Easy customization to cover different scenarios.
What do you dislike about the product?
I think other techlologies like Chat GPT, Gemini or Copilot have grater market penetration and, from my point of view, Watsonx is way better. I think IBM should invest more in marketing campaigns.
What problems is the product solving and how is that benefiting you?
Easy and quick access to enriched information
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O Watsonx Assistant é uma ferramenta que possibilita o uso de GENAI com segurança
What do you like best about the product?
- Implementação de GENAI em parte específica do diálogo
- Integração com o Discovery, isto é, o Watsonx lê a minha base de conhecimento e traz insights sobre ela
- Facilidade no uso e adaptações
- Integração com o Discovery, isto é, o Watsonx lê a minha base de conhecimento e traz insights sobre ela
- Facilidade no uso e adaptações
What do you dislike about the product?
- Limitação de tokens
- Dificuldade na integração com voz
- Dificuldade na integração com voz
What problems is the product solving and how is that benefiting you?
O Watsonx Assistant está trazendo celeridade e assertividade na resposta ao usuário (conectamos ao discovery e o watsonx lê o documento e traz o entendimento sobre o documento e formula a resposta ao usuário).
Relatively easy to use
What do you like best about the product?
Compared to the DialogFlow tool, WatsonX's visual editor makes it easier to create a wizard. Integration with Api's is also a positive point.
What do you dislike about the product?
As I am still a beginner user in the testing phases of the tool, I found it a bit difficult to find support materials on the internet.
What problems is the product solving and how is that benefiting you?
It can help resolve issues in a call center by automating and facilitating customer service processes.
IBM Watsonx
What do you like best about the product?
Data collection, structuring, automation of business model analysis and information flexibility.
What do you dislike about the product?
The response speed of ibm watsonx support is not satisfactory.
What problems is the product solving and how is that benefiting you?
We are implementing AI solutions in our company to improve the speed and flow of service. This solution is still in the testing phase.
IBM Watson
What do you like best about the product?
The fact that you can integrate it without needing great skills, helping with all types of processes and businesses, in addition to the number of tools for data preparation
What do you dislike about the product?
The need to have extensive knowledge in data modeling and statistics, limiting use to more lay users.
What problems is the product solving and how is that benefiting you?
It helps me expand and accelerate the impact of AI, with data on all sectors of my company. It also helps me with querying, formatting and sharing data, in terms of governance.
WatsonX is truly awesome!
What do you like best about the product?
I'm developing a chatbot for my company, the best functionality is the implementation of multilingual chat.
What do you dislike about the product?
In some specific functions I can mention the difficulty of finding documentation and training to resolve the problem.
What problems is the product solving and how is that benefiting you?
Optimize service to the company's customers, I am developing the chatbot using watsonx so that customers can receive faster service without having to contact them via telephone as there is a long waiting list.
watsonx is amazing
What do you like best about the product?
I like IBM Watson Assistant for its seamless integration with different platforms, advanced natural language understanding, scalability, and flexibility, enabling intuitive interactions and efficient user experiences across channels. It empowers businesses to deliver superior conversational AI experiences, driving customer satisfaction and operational efficiency.
What do you dislike about the product?
I don't dislike anything about IBM Watson Assistant.
What problems is the product solving and how is that benefiting you?
It's benefiting in various processes of the company, as well as the agility in various tasks.
ótima solução para chatbot
What do you like best about the product?
a possibilidade de integrações com API extenar, por exemplo a API do watsonx
What do you dislike about the product?
as expressões são um pouco confusa as vezes
What problems is the product solving and how is that benefiting you?
estou desenvolvendo um chat bot totalmente conversacional e com uma chamada para uma API de recomendação de produtos para uma grande loja de varejo
Personalization and Great Efficiency : IBM Watsonx Assistance
What do you like best about the product?
As it is an Adaptable Chatbot, it helps me to provide the more personalized and interactive with the users. That helps me to solve the neccessary queries of the users.
What do you dislike about the product?
Complex and hard to understand for begginers
What problems is the product solving and how is that benefiting you?
As the IBM watsonx Assistance has ability to leverage NLP and MLto understand and respind to the user queries, this leads to solve the neccessary queries and avoids the unneccessary ones. And alternatively this makes the more interactive chatbot.
A robust platform to create chatbots VA's
What do you like best about the product?
Customization that helps developers to cater the virtual assistant according to their likely use -cases .
Multi support deployments on various websites etc
Good Scalabality for Businesses
Multi support deployments on various websites etc
Good Scalabality for Businesses
What do you dislike about the product?
Shoild have more Sentiment analysis of the human nature
What problems is the product solving and how is that benefiting you?
It takes care of my most of the documentations
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