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The future
What do you like best about the product?
Exceptional Assistant as long as used with Generative AI (LLM)
It is possible to mix the original models with the generative AI models (foundational models)
It is possible to mix the original models with the generative AI models (foundational models)
What do you dislike about the product?
The tool is very well made. There are few things I don't like.
Maybe the learning method is a bit long
Maybe the learning method is a bit long
What problems is the product solving and how is that benefiting you?
The most frequent challenge we encounter are clients who do not want a "chatbot"...they want a virtual assistant that answers in natural and non-robotic language.
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Atende as necessidades atuais dos projetos da cia
What do you like best about the product?
Potencial de evolução e atualização dos serviços IBM
What do you dislike about the product?
Dificuldade em encontrar conteúdos de ensinio e melhoria contínua em português
What problems is the product solving and how is that benefiting you?
Proporciona ao cliente um atendimento informacional e com auto serviços, além do telefone e app.
Dyanamic Integration of technology Advancement with practibility
What do you like best about the product?
The best thing about IBM Watsonx Assistant is that the model Trains on more than 10 million Interactions which has given it the capability to replicate near human interaction. This has led to a ROI in nearly 6 Months.
What do you dislike about the product?
Price Is still on the steeper side which may lead to convincing a lot of senior management people and get approvals
What problems is the product solving and how is that benefiting you?
The Problem it solved is that the number of incoming requests for assisting clients were reduced by 50%. This led to cost savings as well as better productivity.
WatsonX
What do you like best about the product?
Easy use and creation of instructions to the BOT without having to enter code.
What do you dislike about the product?
Lack of frequent dialogue templates (client - company)
What problems is the product solving and how is that benefiting you?
Creation of customer service BOTs especially oriented to applications that encourage financial inclusion
Automação de processos
What do you like best about the product?
A ferramentaé muito intuitiva, não sendo necessário ter muita experiência em automação de processos.
What do you dislike about the product?
Faltam detalhes específicos na documentação disponibilizada pela IBM.
What problems is the product solving and how is that benefiting you?
Temos um grande planejamento em implantação de automações para clientes internos e externos.
A inteligência artificial, é uma ferramenta poderosa para aumentar a produtividade e permitir que os colaboradores se concentrem em tarefas mais analíticas e estratégicas.
A inteligência artificial, é uma ferramenta poderosa para aumentar a produtividade e permitir que os colaboradores se concentrem em tarefas mais analíticas e estratégicas.
Muito Util e Responsivo
What do you like best about the product?
Agilidade para concluir tarefas e facilidade de uso da interface
What do you dislike about the product?
Alguns problemas de implementação e integração
What problems is the product solving and how is that benefiting you?
Aceleração de integração e complemento de tarefas diárias
Utilizo a ferramenta diariamente, é bastante didática e de fácil aprendizagem.
What do you like best about the product?
Possibilidade de integrar com outros sistemas.
What do you dislike about the product?
Nada a declarar, a ferramenta é bem prática.
What problems is the product solving and how is that benefiting you?
Chat de primeiro contato com cliente para identificar o assunto abordado e direcionar para a pessoa responsável.
INOVAÇÃO
What do you like best about the product?
Inovação e presteza / atenção de seus colaboradores para com os clientes
What do you dislike about the product?
Nada a declarar, não foi dito nada que não foi útil.
What problems is the product solving and how is that benefiting you?
automatização em processos e facilitar nossa comunicação para com os colaboradores
Enriquecedor, conhecer a ferramenta me possibilitou diversos insights para melhoria nos processos.
What do you like best about the product?
O RPA é uma ferramenta excelente, que nos possibilitaria automatizar processos manuais que hoje consome muito tempo dos colaboradores.
What do you dislike about the product?
Sinceramente, não percebi nada que não fosse útil.
What problems is the product solving and how is that benefiting you?
O RPA facilitaria nosso processo de arquivo (no caso do departamento de RH), onde a quantidade de documentos para arquivar é muito volumosa.
Unlock the potential of AI with IBM Watson
What do you like best about the product?
As the User of IBM watsonx i found it's ability to create and deploy chatbot and virtual assistants very easily and fastly.
It allows business to provide automated customer support and engagement which can improve customer user experience and increase the business value.
It allows business to provide automated customer support and engagement which can improve customer user experience and increase the business value.
What do you dislike about the product?
As the user of this tool, The initial learning curve associated with configuring fine tune AI Models will be little bit challenging here and we can improve the documentation and more tutorial videos so that users can implement the things very faster. But overall I don't dislike anything about this tool.
What problems is the product solving and how is that benefiting you?
Here is the list in which IBM watsonx helping us -
Enhaned customer support - as we are banking industry there are common queries which came from customer but with integration of this tool it is very easy and fast way to resolve the issue.
Language support - This tool can support multiple language so it way easy to support the customer from different language backgrounds.
Enhaned customer support - as we are banking industry there are common queries which came from customer but with integration of this tool it is very easy and fast way to resolve the issue.
Language support - This tool can support multiple language so it way easy to support the customer from different language backgrounds.
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