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Powerful AI tool for seamless virtual support
What do you like best about the product?
I appreciate the wide range of customization options provided by IBM watsonx Assistant. Once you get over the first lesson, its powerful features make it an excellent automation tool. AI can be powerful, and it’s a key component of managing customer interactions and internal processes. The ability to interface with different platforms is also a key advantage, allowing for flexibility in implementation across tools.
What do you dislike about the product?
The steep and challenging learning curve can be a bit frustrating in the early stages. Although the platform has many features, some technical skills are required to use it effectively. For some platforms, the integration process can be tedious, requiring additional workflows for smooth operation. Additionally, although customer support, while helpful, can be slow and extensive, especially for new users.
What problems is the product solving and how is that benefiting you?
IBM watsonx Assistant helps solve the problem of managing a high volume of customer inquiries by automating responses to FAQs and support requests. This reduces the need for repeated manual operations and improves efficiency. It also helps in qualifying leadership by handling priority customer interactions, and saves my team time to focus on complex projects. The ability of AI to connect with other systems and streamline operations has increased productivity and improved customer satisfaction, enabling us to scale our operations.
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A Chatbot which dosen't sound like a ChatBOT
What do you like best about the product?
It's NLP and the wai it processes and understands the queries.
What do you dislike about the product?
The integration part of this is a bit complcated.
What problems is the product solving and how is that benefiting you?
In stramlining the inbound leads that comes through our website and gather more information to study such leads.
Great product as a assistant virtual agent with Ai
What do you like best about the product?
The drag-and-drop conversation
Preloaded templates that help very much
AI with all the necessary features and information.
setup is easy
Preloaded templates that help very much
AI with all the necessary features and information.
setup is easy
What do you dislike about the product?
cannot handle many complex situations or problems.
it is user-friendly but not very much
it is user-friendly but not very much
What problems is the product solving and how is that benefiting you?
It is eliminating duplicate tasks and making it easy for regular and routine tasks
AI Conversational Chatbot
What do you like best about the product?
It provides with fastest answers with 100 percent accuracy acroos any of the applications .
What do you dislike about the product?
The pricing is based on the scope of the needs.
What problems is the product solving and how is that benefiting you?
I have to develop my own branded live chatbot for my channel which connects to the customers easily.
Efficient sales conversations
What do you like best about the product?
Ease to use as for anyone and pricing plans
What do you dislike about the product?
Lack of security. Sometimes I am worring about privacy informations.
What problems is the product solving and how is that benefiting you?
Intelligent Customer Care
It's a great experience collaborating with IBM watsonx Assistant
What do you like best about the product?
The best thing about IBM Watsonx Assistant is its smartness and way of answering so perfectly
What do you dislike about the product?
I didn't found anything bad about IBM watsonx Assistant.
What problems is the product solving and how is that benefiting you?
IBM Watsonx gives you great accuracy in results and it feels like a natural communication.
Outstanding Query Handling and Multi-Language Capabilities
What do you like best about the product?
Its efficient memory use and multi-language support greatly enhance customer interactions. Advanced contextual understanding and percise intent recogntion make handling frequent queries more accurate and lead engagement seamless across platforms.
What do you dislike about the product?
The lack of document scanning features and limited local language support could be improved.
What problems is the product solving and how is that benefiting you?
It solves the challenge of efficiently managing multi-language customer interactions and handling frequent queries with precision. This leads to improved customer engagement, more accurate responses, and streamlined lead qualification, ultimately enhancing overall operational efficiency.
Manage Virtual Agents via NLP
What do you like best about the product?
We can create tailored dialogue flows to suit specific business needs or customer queries.
What do you dislike about the product?
It is very difficult to integrate IBM watsonx Assistant with other components
What problems is the product solving and how is that benefiting you?
It helped me with managing the Virtual Agents with the help of conversational AI. We can converse with the AI to manage our Agents
IBM watsonx Assistant review
What do you like best about the product?
Watson assistant is generally a AI tool or you can chat botwhich gives a kind of customer support who don't want to talk to customer case executives. It is fast and mostly times gives accurate result
What do you dislike about the product?
dislike about watson assistant is afterall it's an AI, machine thing. One coule not get a feel of real customer support because at times AI fails and give vauge results
What problems is the product solving and how is that benefiting you?
by implementing this we can get lesser customer cases and if we got a case we can see agent assistance which help us immediately give customer a solution
IBM Watson Assistant Experience
What do you like best about the product?
Speed of response and quality of answers.
What do you dislike about the product?
UI part can be improved for better User experience
What problems is the product solving and how is that benefiting you?
Yes it resolving my use case to good extent. Answering questions based on my knowledge base.
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