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Setting up Watson Assistnat
What do you like best about the product?
The help of all the IBM team to train and explain all the options and adapting them to our comnay need has been expeptional and very possitive
What do you dislike about the product?
Nothing to this point with the implementation is a dislike
What problems is the product solving and how is that benefiting you?
This is the base for our communication with customer base and helpng the business understand our current and new customers for the business
Recommendations to others considering the product:
Very good implementation process of use of the tool
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Watson Assistant
What do you like best about the product?
The language use is suitable for business user, subject matter expert as well as technical folks.
What do you dislike about the product?
Can be enhanced further in the preparation and deployment to equip end user with self service capability.
What problems is the product solving and how is that benefiting you?
Course advisor during enrolment period. Benefits include 24x7 service, anytime anywhere.
Great results for customer service application
What do you like best about the product?
Simple to construct and business analysts can support the development of chat flows rather than always needing developers.
What do you dislike about the product?
Would be nice if the business could access the data without needing IT to help extract
What problems is the product solving and how is that benefiting you?
Providing answers to employees of our clients when they come to us looking for help. Employees were calling Sales,, the client service centers, etc. looking for answers and the chatbot has been able to provide them with the information they need and get them out of other channels.
Recommendations to others considering the product:
Take the time to think through your chatbot flows before building anything
Used for more than just a chatbot service
What do you like best about the product?
intents, entities and dialog. Ability to have data extractions.
What do you dislike about the product?
intermittent issues with training from time to time
inexplicable changes to behaviours
downtime in the best 2 months in the dallas region
inexplicable changes to behaviours
downtime in the best 2 months in the dallas region
What problems is the product solving and how is that benefiting you?
chatbot solutions, playing around to use it in a classifier
Recommendations to others considering the product:
Support ticket agents typically do not read the entire first message, so be prepared to repeat your initial ticket content again.
Watson Assistant
What do you like best about the product?
Watson Assistant has an easy to use api and an active development team.
What do you dislike about the product?
I wish we had the ability to expand the system entities.
What problems is the product solving and how is that benefiting you?
We are using Assistant as a voice agent for our call centers and it has allowed us to serve more customers more quickly while freeing up our live agents to give more time to the callers that need a more customized experience.
Watson growing up
What do you like best about the product?
Watson Assistant in continuing to grow and improve. The tooling is becoming more intuitive and more best practices are emerging.
What do you dislike about the product?
There are still common problems that don't have workable solutions and the community is still pretty small. Specifically, when creating a voice solution with Watson Assistant, the confidence and recognition can be difficult to improve.
What problems is the product solving and how is that benefiting you?
We have implemented a call center chat bot with voice, text message and web chat. We have increased employee engagement and overall satisfaction by automating some of the lower level cognitibve tasks.
Recommendations to others considering the product:
Save voice integration for last.
Stand up simple to complex chat bots quickly
What do you like best about the product?
To stand up a simple bot is very easy, and then it can be scaled to thousands of users with dozens of intents.
What do you dislike about the product?
Once you grow beyond a single, close-knit team of developers it can be difficult to keep everyone from stepping on toes. Deployment to multiple, separate environments can be tricky.
What problems is the product solving and how is that benefiting you?
Automating customer support to answer questions and allow customers to perform transactions on their account, all through chat on the website, application, and other channels.
Quality
What do you like best about the product?
The ease of use is nice for my new team members
What do you dislike about the product?
Can be inconsistent sometimes but it really depends
What problems is the product solving and how is that benefiting you?
Get team out of low level tasks
Top of Class in Chatbot
What do you like best about the product?
It"s an all integrated solution to build and run chatbots easily
What do you dislike about the product?
There are some frequently changing limitations, which makes it hard to build a mutli channel chatbot platform and you have to find workarounds
What problems is the product solving and how is that benefiting you?
We build a platform to provide the same chatbot on multiple channel.
Appointment booking
What do you like best about the product?
The getting started to catch all the information needed to book an appointment is very easy after the introduction of the slot feature. We were able to have a basic booking conversation after a short time.
What do you dislike about the product?
The support for common German relative date phrases (like "uebermorgen") was difficult. It's difficult for customers to enter time frames instead of concrete times.
What problems is the product solving and how is that benefiting you?
The use case enable a 24/7 possibility to book an appointment using natural language.
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