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Chati Chat is the new way of Intelligent FAQ
What do you like best about the product?
Dialog, Intent , Business freindliness, no coding, works on any browser and app
What do you dislike about the product?
still very primitative and need more improvements
What problems is the product solving and how is that benefiting you?
we are chemicals manufacturing company ,with lots of websites, websites need inteligent way of answering qeustions.
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updates
What do you like best about the product?
i like watson assistant's user interface, it is intuitive and user-friendly.
What do you dislike about the product?
it is updated too frequently. this can hinder users from mastering how to use it for configurations
What problems is the product solving and how is that benefiting you?
emergency response
It's really time saving!
What do you like best about the product?
It's very easy to go from zero to an entire solution in a few days, and the documentation is always up to date! I really like using it.
What do you dislike about the product?
Sometimes updates modify entirelly the apis that we use.
What problems is the product solving and how is that benefiting you?
I used it several times, but for example, I've used it to solve healthcare systems where users wanted to have medications at home.
Building a Watson Voice Agent
What do you like best about the product?
I like the ability to easily integrate 3rd party and on-platform services. The dashboard view is a helpful aggregator of those services. Assistant has what seems like its own markup language using literals etc... That is a cool feature.
What do you dislike about the product?
I dislike when services sleep and they fall out of sync. This happens when in a Dev env on the lite plan. I also dislike the performance of the name entity which is currently in beta. It is only succesful 50% of the time, my thinking is that this is a staple and should be nailed by now.
What problems is the product solving and how is that benefiting you?
I am solving for T1 support, and order processing.
Operations Virtual Assistant
What do you like best about the product?
Quite self learning and easy to build the blocks that we needed and scale in our own pace with low price
What do you dislike about the product?
Few pre-build models. We had to figure out how to join translation, unstructured text interpretation and communication capabilities.
What problems is the product solving and how is that benefiting you?
Lack of knowledge spreading. With the application building we could empower low level wrkers to solve more challenging problems
Watson innovation understand data
What do you like best about the product?
AI capability to understand data and to natural learning to understand intent
What do you dislike about the product?
being able to bring in custom learning models
What problems is the product solving and how is that benefiting you?
getting to data faster
Great user interface
What do you like best about the product?
It is user friendly and very easy to understand. I just took one training and afterwards it was so easy to use thanks to the usability of the tool. I really liked the way you can test your conversation very easy and the steps to do it are so clear.
What do you dislike about the product?
I really don't dislike anything, every issue I used to have was solved with the UI improvement.
What problems is the product solving and how is that benefiting you?
Provide Self service for the customers. It is very easy to automate some processes on the service that your clients are getting
A platform to empower end users
What do you like best about the product?
With watson assistant you don`t need to have IT to develop a ChatBot for your use case. The business specialists can use the tool to build chatbots and get great results with minumum tech knowledge. It is wirth trying it!
What do you dislike about the product?
You need to build your app for the chatbot - and then you need IT experts. This could be done with some low code platform, but indeed is needed some IT knowledge.
What problems is the product solving and how is that benefiting you?
The support for our field technical assistants - wich many times need our internal technical team suport for simple questions.
Recommendations to others considering the product:
It is worth a try, really. The product is very good for starting in the chatbot world. Start small and grow from that.
Market Leading NLP For Chatbots
What do you like best about the product?
Watson Assistant offers in depth flexiblity, as well as power to handle complex dialogue flows. Its unparalleled in the market.
What do you dislike about the product?
Hard to find helpful free training for more complicated features (like Digressions, Javascript modifiers in Dialog Nodes, etc.)
What problems is the product solving and how is that benefiting you?
Built a customer experience driven chatbot for a large enterprise, public facing, which is receiving over 1k conversations per day. Strong take up by users, lower customer escalations, and reduction of comms to existing support channels. Great product.
Need a starter Orchestration
What do you like best about the product?
It is easy to create the dialogs and the out of box intents that are available are helpful
What do you dislike about the product?
Need a starter orchestration layer. Without it, it is very diffcult even if we step little bit outside of the generic tree flow.
WOuld also like to have drag and drop fucntiton to create the dialog
WOuld also like to have drag and drop fucntiton to create the dialog
What problems is the product solving and how is that benefiting you?
Password resets, Answering questions on common HC questions.
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