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Content Management features
What do you like best about the product?
I like the clean UI, it makes a very complex thing like the conversation design look clean and simple, and does a pretty good job displaying the conversation logic.
What do you dislike about the product?
- There are no content management features. Content writers are used to working in Content management tools. That aside, there are a number of critical features always required in content management, such as content categorisation, language models, translation setup / integrations. There are also no APIs to allow us to integrate with other content management tools. These are critical for scaling.
What problems is the product solving and how is that benefiting you?
We are using Watson chatbot to abate contacts coming into the contact center.
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Best solution fot Virtual agent
What do you like best about the product?
Simplicity. Possibility to implement a solid solution
What do you dislike about the product?
I Think it's necessary to improve multy agent system approach
What problems is the product solving and how is that benefiting you?
Contact Center call deflection
assistant use review
What do you like best about the product?
ease of use for simple assistants, product is maturing and adding lacking functionality
What do you dislike about the product?
adding better lifecycle management, easily administer apps in the cloud, more complex dialog flows require offline code dev
What problems is the product solving and how is that benefiting you?
a new prod offering
Recommendations to others considering the product:
evaluate true need and determine if capablities match
Excellent product
What do you like best about the product?
Dialog trees, naming of nodes for easy access, entity extractors
What do you dislike about the product?
not being able to combine multiple skils in a single call
What problems is the product solving and how is that benefiting you?
Helpdesk ( all kinds )
Recommendations to others considering the product:
Keep improving the product
Watson for Virtual Assistant
What do you like best about the product?
Good way to iteratively train and get great insights on the thousands of ways our customers describe a given intent
What do you dislike about the product?
need quicker iterative automatic training
What problems is the product solving and how is that benefiting you?
Cost savings to automate redundant tasks
Very Helpfull
What do you like best about the product?
time responce, able to guid you to the right sections and sugestions.
What do you dislike about the product?
Format is a bit generic and feel and look
What problems is the product solving and how is that benefiting you?
looking to use for self serve
Best in class for enterprise
What do you like best about the product?
I really enjoy the watson assistant product - It is really important my business maintains data security.
What do you dislike about the product?
The biggest oppotunity for the product is the lack of business metrics
What problems is the product solving and how is that benefiting you?
FoH customer service, Digital IVR
Chatbot that really helps the service desk team members
What do you like best about the product?
What really like is that Watson is like an empy page, you can personalize it according to your business needs.
What do you dislike about the product?
I think it could be more easy to track conversations and to insert pickures to the answers.
What problems is the product solving and how is that benefiting you?
My company`s users can search for information themselves, avoding to contact the service desk team members. That way, our personnal can focus on tasks that really demand human effort.
Prepared to be wowed
What do you like best about the product?
The ability to address complex problems and make them simple.
What do you dislike about the product?
The manual nature of importing intents, makes upserting business changes different.
What problems is the product solving and how is that benefiting you?
CX
Amazing product for COntact center Applications
What do you like best about the product?
This product is very easy to use and its easy to define entities and relationships. Using which the Tool is able to build the base on its own. In fact for demo purpose , a quick chat bot can be done in about 30 minutes
What do you dislike about the product?
THere is nothing that I do not like about this product
What problems is the product solving and how is that benefiting you?
IBM Watson Assistant is being used to leverage contact center dvelopement and it is our tool of choice
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